Planned Parenthood of the St. Louis Region and Southwest Missouri Review

Most staff is nice and easy to work with and talk to, ultra sound tech tho... I couldn't get a sentence in concerning my health when this is the ONLY place I've had contradicting dates. They didn't want to hear about it, they didn't care my health could be at risk for it, and they didn't want to do anything to help. All she wanted to do was repeat her useless info that I'd listened to 7 times already while I was in the middle of a sentence voicing my concerns about the mismatched dates. Tech with the heavy accent incase you're wondering :)

This is a good place where women can get the care they need.

Always so incredibly kind and helpful. I needed to figure out what birth control was best for my lifestyle and the nurse and nurse practitioner took time to answer every question and work through every concern with me. The receptionist helped figure out kinks in my insurance and was just incredibly helpful. The guard was so calm and helped me get to the right place. The patient care here is incredible.

The staff is ghetto An very unprofessional. They take there time An make up reasons to charge for other services not rendered. I'm in the healthcare field An this is not right

Very considerate staff. Even the security guard was nice

The slowest place ever never go in for a walk in I sat in this place for 3 hours when I was the only person in the building and then they only had one doctor all day I went in early they told me to come back because they were about to go to lunch in an hour I came back and still sat as others came in for their appts and other walk inside mind you I was still the only person there when I came back and still sat without being seen after another 2 and a half hours I just left and I will never be back there again and will not recommend

I had a very gentle loving experience. They are great listeners.

I had am appointment for 2:50. Checked in with a woman at the front desk. After waiting for 1.5 hours, I asked if they knew how much longer it would be. They never had me in the system as waiting. Unacceptable. I will not be returning and will no longer recommend this clinic. Very very disappointed.

dear management,
im leaving one star and if i could leave zero i would also im contacting my attorney and suing you for suing DHSS how dare you think its ok to take a human life i say your license needs revoked and that location closed altogether

I got my routine STI screening done here. I only had to wait one minute in the waiting room before they saw me. Staff were all warm, friendly and polite. I am queer, and I found that the way they asked questions about my reproductive health were very respectful of my sexual orientation. I told them I had a fear of needles, so the nurse was very sweet and comforting when she had to draw my blood.

Best medical service I have ever received. Staff and security treat each person kindly, gently, and with dignity.

I had an amazing experience here. My nurse Amy was very loving, open and gentle throughout my whole experience. She made sure i was comfortable and answered all my questions. The staff is very warm and friendly. Definitely a safe place for women.

I usually don t leave reviews but I think that if you are considering having a procedure done here that you please read this. I went in to have a procedure done March 31st and I thought that everything was fine. After it was completed, I still felt nauseous and pretty sick. Exactly two weeks later on April 15th I started to bleed uncontrollably and have cramps that were pretty severe. Something told me to get to the hospital quickly and not wait for my follow up with my gynecologist which was the next Monday April 16th. To making a long story short I had a incomplete abortion done and there was still signs of conception left over and I had to have an emergency D&C done. That broke me down because I was already on the fence about whether or not I should go through with it or not and it had been on my conscience even after. I guess I say that to say this. If you are going to go through with having something like that done, please know that there s a great chance that something like that can happen. I lost a lot of blood and passed clots that were very big. It s already a hard decision anyway to do something like that and I don t know everyone s circumstances but if you are going here, please be advised that this can happen. I m not blaming anyone because I consented to do that... I don t recommend the male doctor do it maybe a female doctor, I would also advise that you please be careful and know that there are risks involved and it can be dangerous. Peace and Love

Always have a good experience, 2
I choose PP over Barns because I think they do a better job and are more personable.

I been here twice once in 2002 and the other 2008 I would recommend adoption options I feel bad for what I had done, although I was only a week, I did both the machine and the pill, it hurted me to do what I had done cause I know I always had other options, when I went the peoples in the office they was nice at that time, thats when I got the implanon in my arm, if anyone considering this please pick a better option cause the poison thats going into our body probably would cause cancer cause nobody told me at that time what he was putting in my woman part

Verry good service, they are polite descreet and understanding. For these services they are prompt and not judgemental like some health care providers. I found Janice Thomas ,one of the VP'S ,to be quite empithetic of my needs. Overall habatit fills a niche that other health providers tend to hush hush.

The security guard almost ran me over once and the office staff is always extremely dismissive.

I had an appointment to have an IUD. I had my initial appointment and scheduled the insertion appointment for ten days later. TWO hours before the appointment they called me telling me they were out of IUDs. That is unacceptable! I had to switch around my entire schedule and you are telling me they didn't know until two hours before that they were out of the IUD. I do not think so. Completely horrible customer service, as much as I support Plannrd Parenthood, I will never use their services again.

Great service they do a lot of good for our community. protesters will be outside, just ignore them and know that non of them work for PP.

Dr. Stabbed through my uterus. I almost died before having multiple surgeries. I can't have kids anymore. Her name is Dr. Parks

Worst place in the world as a patient you are already scared for what ever reason the. You have to wait three hour in a waiting room for a 10 min conversation with a doctor.

I can almost always get an appoinent for the next day, the staff is kind & helpful & with the income-based sliding scale for (non-abortion) services it's always affordable.

The people are nice. The phone operater was very helpful and nice. And I love the depo shot it takes all of my cramps, headaches, and girl problems away!

I love Planned Parenthood!! They are so respectful, so assuring, and so helpful. TO BE CLEAR: THIS IS NOT A PLACE TO JUST GO GET AN ABORTION, PSYCHOS. I lost my Mother young, and this was the ONE place I could go without insurance to get check ups. Even when I went to college in Georgia, I sought out PP. After ten years with their assistance getting the right kind of birth control for me, and just being able to SEE A DR. FOR MY HEALTH, after being careful with my ONE partner, I went there to confirm our happy pregnancy with my beautiful baby girl. I thank God for the women at PP who made this possible for me. Y all are heroes.

It was horrible !!!! I called initially to make sure they did walk-ins & they told me yes but once I arrived the lady told me they were understaffed & would not be able to service me that day.as long as they are still open , I should not be denied service even if the pace is slow. Not to mention, EVERYONEEE was rude including the security

I love not being judged when I go there. The staff is always inviting.

Everyone was supper nice. They were helpful and upfront. Push people through in a decent pace and never judge.

I had an appointment at 11:40. I checked in 5 minutes late because I got lost. When I got there, there was only one other patient. I waited for over 2 hrs to be seen. Everyone in the downstairs clinic was so so so very rude. They tried multiple times to get out of seeing me. When the nurse practitioner came in, she was nothing short of horrible to me. She treated me absolutely awful. She spoke to me as though I was not even human. I specifically made the appointment to get a pap because I have been having symptoms and a family history of cervical cancer. This nurse practitioner acted like my fears were stupid. She made me feel like I was a complete waste of her time. She also, tried over and over to not give me a pap. She told me if my results came back abnormal there was no rush to do anything. I'm not kidding, you read that correctly. She actually told me that if my pap results came back abnormal that it was no big deal and I didn't have to rush to seek further treatment! When I told her my mother and aunt both had cervical cancer, she said cervical cancer isn't hereditary and that it doesn't matter that they had cervical cancer, it has nothing to do with me. Even though I am having many of the same symptoms they had before they had to have radical hysterectomys. I could not for the life of me, believe what was coming out of her mouth. I called my primary doctors office (who doesn't do paps which is why I went here) and spoke with the nurse and then my doctor. My doctor was absolutely appalled by what she had said.

I paid about 150 dollars for a pap smear. I was treated awful by the downstairs staff. From the receptionist to the nurse practitioner. The only person who was nice was the medical assistant. Seriously considering reporting that nurse practitioner. I'm awaiting my results still. I was told I would have them in a week.

I had a vasectomy done. Everyone was nice and helpful. I was very nervous and the staff reassured me that it was okay to be on edge. The procedure went well and I am happy with treatment I received.

I have been to this clinic on multiple occasions for a variety of reproductive health needs. Security is TOP NOTCH, staff are always friendly and considerate, I was even asked my gender identity and pronouns. When the nurse practitioner was unable to assist me with an issue, she apologized profusely and got me a referral to someone who could help out asap.

The *only* thing that's a drawback for this place is all of the extremely loud pro-lifers who gather *immediately* outside the parking lot to harass anyone and everyone entering or exiting the clinic by screaming obscenities and absolutely vile accusations.

Everything about my experience at this location was perfect! It was easy to call and make an appointment and every single person I encountered in the clinic was so incredibly nice and helpful. All the staff I spoke to were happy to help and answer any questions I had, and though we all had to wear masks, you could tell everyone was smiling just by their eyes and voices. It was a comforting and happy environment. Plus, they were incredibly accommodating and understanding and helped me keep my costs little to none. I will absolutely be coming back for any future needs.

Please ignore the one-star reviews talking about dramatic things that went wrong with the writers. They are written by pro-life people who are trying to scare away women who need medical assistance. I want to assure people looking into getting any sort of test or treatment that this location is safe, and the employees are understanding and kind. Definitely be prepared for very long waiting periods, but since it's the only abortion clinic in Missouri, that should be obvious. The staff here (especially the surgeons) are very professional and will give you any help or advice you need.

Be aware that there is a pro-life group called 40 Days for Life that hang around the front entrance every day. They are wearing neon vests and handing out coupons for "free STI testing" but just ignore them.

Having an in-clinic abortion is 14 times safer than carrying a pregnancy to term. There is less than 0.05% chance that something serious will go wrong. This is all information they will tell you at the clinic and it is all true. This location has exactly the supportive atmosphere women having a difficult procedure need, and I do highly recommend it to everyone who needs medical assistance or termination.

I've been to this location several times, as it is the closest to me. The service is very hit and miss. Most of the nurses and NPs there are perfectly professional, skilled and pleasant. However I've had the displeasure of dealing with a few that are not so nice. I came in to make an STD test appointment and the nurse working the front desk absolutely refused to let me take one of the slips off the desk and write what I needed to on it. She continued on, loudly proclaiming that my privacy wasn't necessary, and I could just tell her what I wanted in front of everyone.

Frustrated, I asked her a question about the side effects of my birth control only for her to very openly and loudly tell me that I must've had some sort of infection. It was almost like she was projecting it to the entire waiting room. After that, I went to a GP and found out that I am infection-free. I don't know what possessed her to act in such an unprofessional and hoodrat-like manner, but it was very uncalled for. It soured my entire opinion of an otherwise okay facility.

Also, the younger security guard working the entrance is kind of a jerk. I don't know his name, but he seems to have an attitude every single time I've gone. If he hates his job that much he should probably consider working somewhere else.

There were complications that required an ambulance. Really terrible. Found out later that the doctors are careless and women have even died here. I'm not going back.

The worst women s clinic I have ever been to in my life! I had to wait 2hrs after my scheduled appointment time just to sign a form! The office manager had no explianation as to why people had been waiting 2,3and even 4 hrs to be seen and was also very rude. It seems as though the patients are just numbers on a sheet of paper. People paying for their services means absolutely nothing to them beside the money they profit from them. I will never return to this clinic and don t recommend them to anyone! This establishment doesn t even deserve 1 star!

This is by far the worst clinic in STL. The staff is super ghetto and unprofessional. I had a lady that was on her phone taking care of personal businesses at the same time she was explaining things to me. They are terrible at scheduling they are not thorough at all with instructions. The staff there seems to not like there job. You are already stressed as it is when come there and I feel like they add on to it. My advice women go to hope clinic in granite city the staff there is so professional and kind. Will never go back to this plan parenthood for any service. Advice to staff learn some professionalism.

My first time here ever. Absolute worst. I got here at 8:30 am and I am still currently sitting in the waiting room at 1:30 pm. They said the longest my appointment could take is 3-5 hours. I STILL have 5 people in front of me, and my appointment has already been 5 hours. This is my first appointment out of multiple. I m so beyond disappointed in this place. Absolutely ridiculous. After my services, I will NEVER come back again. This is ridiculous.