PJ Trailers Review

I bought the 2019 B5 PJ trailer from happy trailer sales in Amarillo, Texas. Very happy with the trailer! pulls great and I've had no problems with it, the guys at happy were so helpful that they hooked up my trailer to my truck when my girlfriend picked it up for me because of my work schedule. I have even rented their 40' gooseneck!

I worked here and enjoyed the people I worked with. Unfortunately the leadership culture at the corporate and plant level is toxic. Instead of owning problems as a team and solving them for the benefit of the customer, they focus their energy on finding blame and deflecting. They are unable to commit to an Operations strategy for any length of time. I ve never worked so hard and felt so little satisfaction in my work. I m much happier and healthier now.

We have had this trailer for only a couple of months and buyer beware when they say you need to use jack stands to support the rear of the trailer use them!!! These trailers must have soft steel in them this is a 14,000 rated trailer it looks like it is built heavy but looks are deceiving this trailer bent the frame more than 2" with a load only 2/3 of what it is rated at. I have owned several trailers over my life time and have always treated them the same way this is the first one we ever bent a frame on by not using the jack stands that itself tells you how they are built. When a sales rep himself even says the quality is not like it use to be after you have had problems again that should speak for itself. The dealer tried customer service and we got a direct answer back from the warranty department which says not their problem. Repeat business coming? I don't believe so if your looking for a flatbed trailer KEEP LOOKING!!!!

I have had my PJ 22 ft deckover for over a year now and I am super happy with it. It is the perfect size for hauling a wide range of small and compact equipment and attachments. The shorter length also allows me to easily get into tight residential areas which is huge for me being in the excavation business. I regularly haul my Cat 305 excavator and extra buckets without a problem. I would definitely recommend the Monster Ramps as they have allowed my to carry extra materials or attachments with ease. I will definitely 100 percent buy another PJ and I wish they would get into the 20 and 25 ton tag trailer market as I would buy one in a heartbeat.

Bought my 24' b6 goose from Fayette trailer about 2 years ago and no major issues at all. Trailer tows great, rides smooth, pulls straight, and plenty heavy enough to handle whatever i put on it, including some dump trucks all with no sweat. Only issues i had were the led tag light flickering not long after purchased and the butt connectors weren't properly heat shrinked but i took care of that the same day i brought it home.

I ve been using PJ trailers exclusively for years now. PJ had been the only option in my book for a utility trailer up until this purchase.

Enter my 2021 PJ utility trailer. This 10ft utility trailer was sold to me BRAND NEW, through a PJ dealer, with crooked wheels.

I discovered the problem hours into a long ride home from the dealer as I looked back at the trailer in the side view mirrors. I noticed that the wheels did not stand straight up and down in the fender wells. Shockingly, the wheels cambered out on one side, and cambered in on the other. (How this passed dealer PDI is a whole different matter)

Anyways, I contacted PJ Trailers Warranty Dept. the first business day after the purchase, detailing what I found. I provided photographs and a description of the issue. While super inconvenient, my expectation was that this would be handled immediately. PJ Trailers boasts about quality, service and a warranty....

The PJ Warranty activation states: Thanks for trusting PJ for your purchase. We are confident you will enjoy years of reliable service, but if there are any problems, one of the best warranties in the business has your back.

Sadly, it appears PJ Trailers has fallen short on this promise.

Based on my experience, starting from my initial contact with PJ, to the present, my request for warranty assistance has been a frustrating back and forth with no meaningful resolution in sight.

First, the warranty email contact form was suffering from coding issues that placed reply text on top of my text rendering it illegible. Second, my warranty claim case was being juggled by at least two representatives that appeared to not be collaborating or sharing information regarding my claim. Third, despite multiple requests for follow up s, communication has been short and inconsistent at best.

After I was about 2.5 weeks in to this axle situation I was presented with a decision that amounted to pointing blame at Dexter Axles (the axle supplier) rather than a PJ problem. I was told Dexter was only going to replace the defective/damaged axle as a customer courtesy , not as warranty . Weird and weirder, but, okay, great, whatever it takes, I just want the trailer right.

It has now been another 2-2.5 weeks since I was originally told Dexter was the axle issue. And I m still no closer to any meaningful resolution. In fact, I feel further away from a resolution. PJ warranty dept. has essentially gone radio silent. My emails requesting updates have gone unanswered. I tried calling last week only for the phone to ring and ring completely unanswered. (No voicemail) My last email sent Friday, April 16th reads:

Hello,
I m looking for a follow up on my warranty claim. I tried calling the warranty department this afternoon, but the call went unanswered.

Please respond with a follow up as soon as possible.

Regards

As of the time I m writing this (Wed 4/21) this request remains unanswered.

So, long story short, I made a deliberate effort to purchase a PJ trailer, from a PJ dealer only to receive a subpar piece of equipment that nobody seems to want to stand behind. It has a warranty....but, I must ask, who actually backs up and stands behind this trailer? PJ? Dexter? The dealer? It seems every company involved is pointing fingers at someone else. No single entity has stepped up and taken responsibility to make things right.

I reported the problem to PJ Trailers 3/15/21. It has been over a month (five+ weeks) of owning a defective piece of BRAND NEW equipment that I m paying for and unable to use out of both safety concerns and the risk of further damage.

It is really unfortunate that the lack of any action to rectify this situation has soured years of enthusiasm for the brand. Because in the end, all I have to show for my PJ loyalty is a payment on a brand new trailer with crooked wheels...

This really sucks.

I own a PJ low profile 30' gooseneck and love it. This is my first PJ trailer and I am very impressed with the level of quality and strength. I am a farmer and I also manufacture and sell tractor implements, so this trailer gets used regularly and it is always up to the task. Thanks PJ for quality built equipment that we can depend on!

I've always had good luck with PJ trailers. I've purchased no name trailers before that were an absolute joke. I would buy their product again.

I will never buy another PJ trailer. Below are the photos I sent while it was under warranty that they refused to follow up on. Mind you it was under 2 years old at the time. Shortly after the warranty expired the frame of our trailer broke in half and required thousands of dollars to repair. Mind you this trailer has never been overloaded. We bought it so we could split our loads up to avoid overloading. Compare this to my Maxx D trailer that is 8 years old now. has been overloaded dozens of times and generally beat to hell. It has had no major repairs needed only wear items. The springs on our Maxx D broke after 8 years. The PJ spring broke after 3. If you need an over priced trailer that will seldom be used PJ is probably fine. If you need a real trailer that can take abuse and is worth the price Buy a Maxx D. I do not work for Maxx D and have no affiliation with them other then the trailer I purchased from them.

Worst customer service in the industry. No one EVER answers the phone. They don't carry parts to support their own trailers. The webpage to return products doesn't work. My local trailer dealer (where I purchased the trailer years back) just laughed out load when I told him no one would answer the phone. He said that's why he stopped carrying PJ Trailers. I'll never buy another PJ.