We have been going to Piscine Hyppocampe for several years. The service is efficient and courteous. They advise well for which chemicals to use. Impeccable service at the parts counter. Also great for spa and patio set buying advice.
I had originally rated a 1 but spoke to the manager who is very professional and seems there was a miscommunication. They were very quick at resolving the issue, glad to see that they do care about their customers. Bought two items from them yesterday and will use them in the future.
After bringing back a sample of water. I had very bad instructions and recommendations to buy $ 50 products. The problem has gotten worse. I am not sure that the person who served me knew what he was talking about.
Very good service in Magazin and repair and sale well done
I have always been well served at Piscine Hippocampe both in the parts department and in the water analysis. I went on the weekend to have my water tested because I was having a party and my water was cloudy. I followed the recommendations that the girl gave me and my water became transparent again. Great service !!
Super service, even in confinement times online responses are very fast!
I bought a gold pool in 2014 and the service is simply incredible, fast and warm ... and all even after sale. They are fast and secure. As for my swimming pool, everything is A1.
Thank you Hippocampe pool
Changing your pool liner is never fun but I was pleasantly surprised with the professionalism and expedient device from mathieu Bellemare at piscine hippocampe. I submitted for three quotes and despite piscine hippocampe being slightly More
I had a swimming pool installed with them, but seahorses are not included ...
Very good friendly and efficient service. Thank you Mathieu Bellemare!
Super staff. He takes the time to inform you without pushing you for consumption. The only negative point and the price of items sold. More expensive than the average.
Good service and know what they are talking about but waiting at the water samples and at the box
I had very good service with the representative of Piscine Hyppocampe, Mathieu Bellemare, I did not feel any pressure with him as with the competition. I received the information I needed to make my decision. This is our 2nd pool with them, I highly recommend them.
Always had good service for the maintenance of the pool. As for the purchase of furniture, that leaves much to be desired. The seller is not able to give me a price for the purchase of chairs he has on the floor. For a table with 6 chairs, the price is double that of its competitor.
very nice until it was paid and then !! cannot get a return call for the sales rep and no calls to know when the pool was going to be delivered.
Piscine Hippocampe is the best pool store in the Montreal region. We purchased our inground pool from Piscine Hippocampe 15 years ago, and the advice and quality of service we receive today is just as good as when they first installed our pool. Hippocampe has the best quality products, and service is always fast and well done. They have professional staff both in store and when they come to our house. They installed a new replacement vinyl pool liner this year and we absolutely love it. Made our pool like brand new again. Many thanks to the entire Hippocampe team.
Although I didn't buy anything here, the service guys really tried to help me and eventually counseled me not to buy anything. I was very impressed and thankful.
The service at this store is exemplary! I got great advice on the products, but also on the parts. I would like to thank Gabriel at Parts and Service for all your great advice. Thank you Hippocampe Pool!
Very knowledgeable salesman. Mathieu Belmare was very patient and pleasant. . Good service.
While waiting for the installation, which we hope will be quick (children in inflatable now), I wanted to thank Meghan P for the excellent service, remotely because of the pandemic !!! Precise and natural in your recommendations. See you soon after installation!
Mr. Perfect.
Despite all the difficulties caused by the crisis, the employees kept the same standard of excellence. Whenever I have had to communicate with Piscine Hippocampe, I have received impeccable service and fair and very useful advice. Thank you
Personalized and friendly service. Thanks to Mathieu for taking the time to answer my many questions and for honestly advising me to meet my needs. We look forward to diving into this pool soon!
Very good sevuce from Mr. Mathieu Bellemare who took the time to explain to me how the pool heater works even after the Store is closed.
First class service
Our experience with Mathieu Bellemare was very efficient and fast with a touch of humor to make it fun and festive!
Premium products and exceptional customer service. Maxime and his technical support team still impressed us with their extraordinary competence and dedication. We have been doing business with them for 8 years now and they always find a way to serve us beyond our expectations. We recommend them without hesitation.
We would like to highlight the exceptional service of your team. The purchase of our first spa was an easy and unambiguous experience. A special mention to our salesman, Mathieu Bellemare. He is here for you, not to increase his monthly sales. Mathieu impressed us with his service when he gave us a play before going to his hockey game on a weekday night! Congratulations Mathieu, you now have loyal customers from Ottawa-Gatineau!
Good after sale service. Long wait in the first rays of the summer sun. Friendly staff ready to answer questions.
Excellent service and advice! Fast call back and perfect support!
Excellent service from Mr. Mathieu Bellemare,
Thank you very much, we are looking forward to this summer.
If you need a gorgeous pool either dug or above ground, accessories and beautiful garden furniture, pretty gazebos, I highly recommend going for a detour, it's definitely worth it! The staff and people are highly qualified to give you the best service and this same after-sale! Very courteous staff and fast service! The atmosphere is warm!
Very good telephone service from my representative Mathieu Belmarre for the purchase of my new swimming pool ... a big thank you.
Excellent product and outstanding service thank you!
Always have been professionals. Great prices, and service
The seller (Mathieu Bellemare) served us very well!
Mathieu Bellemare did an excellent job explaining everything to us. He took the time to answer all of our questions giving us all possible options without forcing our hand at any time. We felt confident and well supported throughout the decision-making process. He knows his subject very well and we can see that he is passionate about what he does. Excellent 5 star service.
Responsive and available. Hopefully the delivery is smooth as well.
Super service, very professional, for having toured the companies for my inground pool, I can tell you that hypocampus pool is far ahead.
Excellent service with more than the customer requests. Both in store and at installation, the service is impeccable.
Claude the installer works super well
happy and very disappointed at the same time ... We take "rendezvous" with a seller we chose everything is fine here and the .... a few weeks later he left no longer working ... never I was informed ... at the installation ... it was pretty fast thank you even no explanation how it works and not even a week later it flows ... and there is rust .. and they want to charge me a service call ... NO it's No !!
Excellent, Mathieu Bellemare was super courteous, thank you
Good advice for pool maintenance. When the time comes to make repairs, they will be able to advise you.
Nice place. Their staffs are kind and honest to give advise.
Hello,
Saturday morning, I went to Piscine Hippocampe to buy myself a hanging chair. Mr. Mathieu Bellemare helped me and answered my questions. Monday, I changed my mind about color. I called Mr Bellemare back, to make the change and came, from his day off, to finalize the transaction at the store.
Thank you Mr Bellmare for your excellent service.
If you are looking for the best place to buy a pool. Piscine Hippocampes without hesitation the service by Mathieu Berger was excellent and the pool installers Thanks to Jacques and his 2 colleagues for the installation of the pool. Everyone is friendly and professional thanks a thousand times.
Parts are usually held in stock, staff knows their products and service is usually great. I did dare to compare with another place, regretted it and wasted my time completely.
Impeccable service, everyone always ready to help us.
Good choice of spas, pools and products. Excellent customer service.
We had impeccable service at Piscine Hippocampe. Mathieu Bellemare listened to our needs to help us find the best product for us. We recommend this place where you will find quality products at very competitive prices.
I had my semi inground pool liner replaced with a slight imperfection. Everything has been corrected quickly without charge. I have always had good advice for parts and maintenance products.
Very good service. They say they are a bit more expensive but it's worth the cost
Mathieu listened to our needs and did not put pressure, he is a competent and trustworthy representative.
Very nice welcome followed by good advice without a doubt an address to put on your agenda!
Competent and professional staff. Very good customer service.
Good explanation of all our questions.
Lots of technical details
No pressure felt
We didn't feel rushed to get him to the next customer
Very good service. I had a small glitch at the end of my warranty and they honored it very well in the end!
I am very satisfied with the service received. All the people with whom I spoke for the purchase of my heat pump, sales, service, delivery people, are very service oriented, I highly recommend. :)
In terms of sales and knowledge of their product they are great in terms of after sales, customer follow-up is a little hard. But I go back anyway.
The saleswoman called my husband THE LITTLE MONSIEUR !!!!! ha ha ha ha ha ... It's just NO ... lol ... But hey, the salesgirl was still nice and answered all our questions.
I bought my pool above ground. I really liked the sales and installation service. But a little less the technical service. Most of my more technical questions have been answered elsewhere. That said, for the sales department and products, this is a place to consider.
Very good service from Mathieu Bellemare. Available, competent and efficient; he was able to guide us in our choice of swimming pool with ease and honesty. We only got good comments about this store.
well presented website, good classification to find products and parts. response time to long messages, especially in a context of early season sales - if you need information to choose a product and the quantities are limited, to wait 2 hours or more for a clarification, it's ordinary
I found everything at this address! Thank you for the excellent service from Mathieu Bellemare, I appreciated his professionalism and his courtesy!
I would like to thank Ken for his professionalism when purchasing our pool !! Lots of information, lots of patience, no pressure. Excellent seller !!!
I have a very good impression of the store to date. The delivery and installation of the pool as planned even a week and a half in advance ... Keep up the good work !!!
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