If you are looking for boots, this is the place to go. Matt and the rest of the guys are extremely skilled at fitting boots and they take pride in their work. Pinnacle is also a great place to get season rentals and the latest gear. They have a HUGE collection of Skida apparel which is awesome. Check online for any discounts before you go!
Very friendly staff, in and out for rentals in 15 mins!
Great prices, equipment, and service. Can't ask for more. Also found my ski goggles after they fell out of my pocket and returned them to me.
My favorite ski shop. I especially love their sales.
Awful service. They close early before Christmas and forcing you to return rented gear earlier than ski resort works. You have no chance to negotiate pro-rated price or morning return even before Christmas - the only response you can get - it's holiday. On other days return deadline is on employee consideration, so you can't afford dinner or heavy traffic.
Rented skis and snowboard. Even though they were busy, took the time to make sure everything fit right. Will definitely be return customers
Way cheaper than renting ski or snowboard equipment at the resort, great prices on other things as well!
Kinda felt like I was treated like just another customer. Didn't feel important. It was only one employee in the ski rental shop. Upstairs in the retail shop I was treated very well.
Great experience buying a pair of Skis! Staff was extremely helpful and was even willing to negotiate on price. Got a deal from them last year as well. Every time we stop in we are surprised with the items available and how great the service is. Can t wait to see what I can get next year!!!
Rented bikes here. Great price and convenient location.
I got new skis this season and bought my bindings at pinnacle. They matched their online price on the marker griffons which saved me some big bucks! They were quick and did a great job. I also was missing a screw on my boot holding the strap on and they replaced that for me without me having to ask.
Im not sure what Jane is talking about. That sounds like she ordered from their brother company ski essentials. It also sounds like you didnt ship the poles back with your order so why would you get credited for something you didnt give back? My experience here is always great and they always treat my family nice
awesome place for all your skiing or boarding needs. Talk to benne if you need anything. Super awesome guy!
Great front desk service, but the ski technician could use some customer service.
A terrific place to rent quality demo skis. Fast and efficient service provided by a very friendly staff. Reserve online in advance for faster service. Three miles from the Stowe base lodge.
Super friendly, quick and helpful staff. Fantastic tunes for your skis. As good as when they're fresh from the factory. AND ski prices are really low.
Fantastic customer service! From the time we walked in until when we returned our skis we received nothing but top notch service! They got the kids fitted in the correct gear and we had no issues with the boots, skis or poles. I would highly recommend these guys!
Been going here for many years. Good prices and great service.
If you are looking for probably the best ski shop in town.... you have found it. Great advice on knowledge on skis and bindings and then you have Bennie upstairs with his boot shop. Best in the State.
Unfortunately this company does not have their processes in order, so the online and in person ski rental and payment experience was more than painful.
This is the shop where locals go! Top-notch service. They will really go the extra mile to make sure you are satisfied. Large selection of skis and ski gear, great bootfitting, super close to the mountain and convenient hours. These guys are the best!!!!
They re happy to take your money but you re on your own if you have an issue after the sale. Unhelpful and arrogant management, and awful lack of customer service. There are many great ski shops out there with top notch customer service and an appreciation for their customers - this isn t one of them. No reason to shop here with so many better options available.
Stopped into the store while visiting the area, appeared to have a great selection.
Nice folks, great rental gear, simple and efficient.
We went in to get some information about a specific hiking trail. They all became dismissive as soon they realized we weren t purchasing anything. The lady that answered us in her condescending manner that they just moved to this location 2 weeks ago, convinced us that we will not be renting bikes from them. We will take our business somewhere else.
Great ski shop! Friendly staff. Got everything we needed at reasonable prices. The skis we rented were just like new! No need to rent demos. Definitely will return.
Terrible customer service experience. Spoke with Mike because the first shipment of skis that we received had the breaks sticking out of the box. We refused the shipment. In order to get the skis in time for Christmas, we had to pay for another pair of skis and $39.00 for shipping. We paid $321.00 for the first set of skis, bindings, and poles. Same amount for second shipment plus $39.00 for the shipping. When they received the returned shipment, they only credited us $264.00. Said that was the cost of the skis without the poles. Really bad experience. I would never do business with them again!
They take the time to make sure that boots fit properly. Variety of skis is amazing - I m just a beginner so I wasn t too picky with what I rented, but they have pretty much everything for every budget. Cheaper than renting at a slope for sure, and no hassles in case you want to extend your rental.
Knowledgeable and Friendly staff. Great prices have been going there for years with family.
Very knowledgeable staff and great selection. Benny in the boot shop was great to work with and very patient with me trying on so many boots. Highly recommend
Knowledgeable Ski Shop will to care for customers needs
Quality equipment at inexpensive prices while providing efficient service.
They stole from me and it wasn't a little bit of money.
Beautiful new location filled with goodies for the skiier and MTBers in yer life!
Best ski shop ever. My bro got hooked up some sweet skis. He cant smile like a normal human ..he is truly estatic and is a massive Patriot fan.
Helpful and knowledgable staff here. Good selection on demo skis at reasonable rental prices.
Biased view but not the review. You just can't beat the service in the ski shop..The rental and demo service is delivered by knowledgeable staff and upstairs is a wide selection of outdoor apparel. You top this off with Benny in Inner Boot works and you get One great store.
5 star service, even when they messed up! They gave me 2 left boots when I left, which was an inconvenience, BUT they were so nice about it and apologetic, that I can't even be mad at them. They took care of me and made a small mistake stay a small mistake. They got me right back out the door so I could get to the mountain. No worries
The boot shop there is the best. It's kinda separated from the ski store and closes earlier. They really know what they are doing. Heard horror stories of buying boots...they sized my feet and selected the boots that were best for the shape of my foot and style of skiing I do. Fit perfect...no adjustments needed...no pain...perfect. big thanks! Note: I am writing this review 1.5yrs later!!
Bit pricy, but still cheaper than the resort stores.
Pinnacle Ski & Sports provided exceptional customer service on my recent visit to the shop. The staff in the rental shop are very knowledgeable, and fitted me very quickly and efficiently. The equipment was brand new, and very comfortable, as well as very reasonably priced. The selection of outerwear and accessories is awesome!! It is a great place to shop !!
Quick service. New and nice equipment to rent. Knowledgeable staff. Thanks
Absolutely terrific. Top tier local service and attention with the prices and inventory of a large online retailer. Couldn't be happier with prices, inventory, or customer service.
Picking up and returning our rental skis was very quick and painless. Rented demo skis, great condition and perfect fit.
Very good. Demoed a pair of skis. Staff was helpful and responsive.
Can't say enough good things about this place, we spoke to everyone working over two days we were there and everybody was super polite. We worked with Benny in the boot shop, and with Mike for Skis. We are new to Skiing and these guys were incredibly helpful and I left with not only some great new boots and skis, but also a genuine sense of appreciation for the products they helped us purchase. If you are in Stowe this is THE place to invest your time and money, looking forward to working with these guys again when it's time to upgrade our equipment as we, "hopefully," advance on the slopes.
Just amazing service on fixing my bindings. Got the feeling I should have paid them more.
very helpful people, also you'll be a lot faster if you reserve skies if your gonna rent them
Amazing location, amazing ski gear and great service! Thanks pinnacle team!
Pinnacle is the destination ski shop in Stowe. They are the first to get in next season's gear and have a fantastic collection. Staff is the best in the business. Go see Benny to get boots and then go see Phil to get skis.
Randomly pulled in to ask for directions to a trail. They were so nice and helpful that we ended renting bikes from there. Also helped that the trail we were looking for ran behind the building. Highly recommend this place
Bought a set of boots, didn't like them after an hour of skiing, so I returned and got another pair. Thankful that they took them back and exchangrd for a more comfortable boot. Boot shop is good, but stear clear from Linda... rude!! First time I was in a boot shop that someone snickered and made faces to other employees when I discussed my boot issues and stance (she had no idea I saw her do this!). So much for trying to use a local expert.. luckily someone else in the shop helped me.
Customer service was awful, but the ski equipment was minty
