PING Inc Review

After a long hiatus from golf, recently returned to the sport. Upon returning, decided to update and upgrade my clubs. After trying a few models at a local retailer - Ping and some competitors -decided to get fitted for Pings. After working with Alex Webb, knew I had made the right decision.

Alex demonstrated a high level of professionalism, knowledge, and patience. He was truly interested in what my goals were; how he could fit me in PINGS to meet them. He highlighted the features of the PING product line and the advantage of living near your facility. After the fitting, went to a local retailer to place a full set order.

Alex is a true ambassador for PING; you're fortunate to have such a dedicated and professional associate. Thank you Alex and Ping.

Regards,

John Murphy

I am a 13 yo who had a ping driver and when it broke and I reached out to them about my driver breaking after making impact with the ball they never replied. I called and emailed a multitude of times.

I took my G25 driver to get repaired and they were able to get it done in 24 hours. The staff was really friendly and they even have me a driver tool to adjust the loft on my club. This company is the epitome of customer service!

I had a discrepancy with a custom set of irons that I purchased for myself a few months ago. They clearly weren't the right fit and I was unable to return them to where I originally purchased them from. I visited Golf Galaxy here in town, where I was originally fit for the irons. I wanted to see if I could trade them out for another set of clubs that would work better for me. The manger informed me that they would give me pennies on the dollar for a set of like new Ping I blades. In disbelief, I said your telling me you'll give me $350 for a set of clubs that are sitting on your wall right now for $1,150? He replied yes.. Frustrated, I walked out and took matters into my own hands.

I researched who the CEO of Ping Golf was and decided to inform him about about my experience. Honestly, I didnt expect to hear anything back but was optimistic and hoping for the best here. A few weeks later, I received a message from Mr. Solheim offering his sincere apology and concerns regarding my experience. Mr. Solheim then put me in contact with one of his associates Mr. Basco.

He took the time to set me up with a local club fitter in town (MK Golf Academy) to ensure my experience was great. I'm not gonna lie, I was a little nervous at this point because this particular golf fitting studio isn't cheap what so ever (especially for club fittings). With each practice swing, I thought in the back of my mind, I wonder how much am I going to have to pony up for this session. About 30 mins later, we finished up. I looked at the instructor and asked how much do I owe you sir? He replied, this is on the house my friend. Your friends at Ping Golf got you covered! At this point, I'm in complete disbelief. While driving home, I spoke with Mr. Basco again. He informed me that he received my spec sheet from the fitting and proceeded to ask me about my recent experience. Still in awe, I couldn't help but express how much I appreciated everything he had done for me.

He replied... Well Mr. Parker, I'm glad you've had a great experience. I've got your specs sheet. We will have your new set of clubs made and shipped to you by Friday this week. I'm going to send you a return label and you can ship your old set back once you receive the new set. Hopefully, there will be some nice weather for you to get out and play a round this weekend. I'm sincerely sorry about your experience and am thankful we could make this right for you.

Once again, in complete disbelief. I informed him how thankful I was and how PING just earned a customer for life!!!

Honestly folks, a lot of companies these days don't take the time to make situations like this right. From the CEO down to Customer Appreciation, PING is a FIRST CLASS organization! They truly care about the people using their products and will go to great lengths to turn a negative experience into a great experience!

Thanks again Mr. Solheim & Mr. Basco!

Wes Parker

Every club except Ping is made in China. Buy American. In this case you will not be disappointed. Great product, great service and even better people.

Ping has very friendly staff who help you find the right clubs for your personal swing. Their repair shop personnel are professional and knowledgeable, and promise 24 hour turnaround time for club repair. I was impressed by the service and I will definitely return if needed. This building is very historic because it is the exact building in which the founder of Ping originally started building golf clubs decades ago. My only complaint is how hard this building can be to find! Try asking for a discount even if you are out of warranty and they usually will be able to help you out.

Buyer Beware...

I purchased a new ping driver 4 years ago. Within the first year the face cracked, so I recieved a new driver from ping. Then within a year the warrantied driver face cracked. I then recieved another driver from ping. This didn't seem very strange to me as I was playing college golf, played a lot and had decent swing speed.

When I finished playing in college, I was playing under 10 rounds a year. Two years out of school and guess what, my driver face cracked for the third time after playing roughly 20 rounds.

This was a shock to me being that this driver was literally new. When I called ping to ask for warrenty, all they said was the driver is out of their two year warrenty window and there is nothing they can do.

I feel completely ripped off. They dont seem to stand behind their product. I'd give ping an opportunity to make my situation better, however I am worried about the quality of their product moving forward.

I'm a Ping man all the way. My mom was Norweign as was Karsten (the founder of Ping) they were friends and enjoyed talking Norsk when they saw each other. My Dad also played only ping so my hand me downs were always ping not mention the only family owned golf company in America and the best clubs on the market its all I've ever played. I've tried others at demo days and such but nothing works better than Pings 4 me.

Major respect to the customer care team at Ping. They did great work on my putter and went above and beyond to provide top notch support for me. Nice to see some companies still show concern for their customers. Fan for life.

Very disappointed with fitting and clubs selected for me. Fitting seemed logical in conversation but on course results not good. Ping offered very little support (Bill Blackford)... I am a 10 HDCP and got fitted for iBlades and was told they were very forgiving and not to let the name scare me. I paid over $1500 for my set and ended up selling them for $600. I have been the most loyal Ping guy for 25 years and sadly looking for a new brand.

I scheduled a fitting at Ping. I got fitted and they recommend a set of Ping clubs. Right after the fitting I placed the order. Three weeks went by and I followed up. I was told that Ping is no longer making the clubs. I don t know why Ping would recommend clubs they no longer make and make me waste an hour of my time getting fitted for those clubs. I contacted Ping and never got an answer from them.

Every time I come back here I get the same great service. Thanks Ping

What a great customer care group. Sent in a set of I20 irons for repair and they came back in a week looking like a brand new set....outstanding and thanks!

Seems cool, I'm just a worker doing the addition to their existing building.

Pretty cool place. Got a tour of the place, learned alot about golf clubs. Nice is you are into golf. Went to a retirement event.

Never buy Ping. I'm a 8 handicap that has owned at least 5 sets of pings from Eye2 to the current G model. Never squabbled over price and just had a custom set fit for me. Clubs are about 2 months old and after about the 10th swing of the new four iron the shaft snapped in half. I can only assume the shaft was faulty, damaged in shipping or something as in 25 years of swinging Ping clubs I had one club break previously and that was from hitting an OB rope on my follow through....totally my fault. So why after 25 years of swinging Ping will I be the most outspoken critical of them because after 2 months and 10 swings they refused to warranty claiming most have been club abuse. I started with my handicap to demonstrate some level of skill and respect for the game and 25 years of ping history....I don't break clubs. No accountability at all. Headed to Scotland to play for 2 weeks now and PGA Superstore now has to put in aftermarket shaft...SHAME ON PING

Ping has changed. It used to be you could go and see their products. They have discontinued that. It's a plus that they offer out door fittings now but they don't publish their hours on the website and it's cumbersome to get information. For example, if you're interested in a heavier putter it used to be you could go and see what they have. Now you have to go to a particular site where they do outdoor fittings, the schedule is variable and not posted, go to the range look for the putter and then go try it out on the putting green. And no, the retail outlets don't carry the full Ping line of putters.