Pilgrim mortgage Review

Where to begin, We will forever be grateful for Pilgrim Mortgage. Merrily Brown and her team are amazing at what they do. They have genuine love and dedication for their clients. They made us feel like family every step of the way even when we weren t officially clients. Always checking in on us and looking out for our best interest. Home buying is stressful, but when you have a company who goes above and beyond to assure your experience be a blessed one is just something indescribable. You can not go wrong with them.

As a general rule, the house buying process is a daunting and excruciating process. However, I was working out of town, with a ton of obstacles and nothing in my favor to change that rule, but that was not the case while working with David. As my husband and I readied for this life changing step we relied heavily on David to get all the details in order. And although it was not easy, David made the process seamless and effortless for us. We have our home today because David worked fast, efficient and diligently to ensure that we had everything we needed to get to closing day. From the pre-approval to closing day, everything went smooth because David made certain that any and every obstacle was for seen and dealt with before it even became an issue. Thank you David, you helped our dreams come true!

Juan with Pilgrim mortgage walked us through every step of the refinance process. He ensured we felt informed and in control of the transaction. A family member referred me to him and I ll be sure to pay it forward and refer my family and friends to him in the future.

Tyler and Lauren were very helpful throughout the process. They always responded to my questions quickly and gave me a lot of comfort and confidence. It truly felt smooth thanks to them two. I would highly recommend Pilgrim Mortgage, especially those locally in San Antonio.

So, I used Pilgrim Mortgage and really didn't have many complaints. After almost an entire year, I still receive spam mail from them that averages about 1-2 letters PER DAY! If I skip checking the mail or go on vacation, it literally fills my mailbox. I never asked for it and already used their services, but wow.... relentless! I would give 4 or 5 stars, but if you use them then you accept a lifetime of spamming.

- Update - A new high score: 4 SPAM letters in ONE DAY! Just never ends.

I had the worst experience with this company. When we were about to close escrow the first time, the pilgrims rep gave me a closing date. I told the seller to come from another country (this was a direct sell) when she arrived. I was told by the pilgrims rep that I needed to submit more papers at the last minute, at that point the seller gave up and cancelled the transaction.
On the second time to close the bank would not loan the money until the foundation was repaired, after I spend so much money on inspections, appraisal and hiring an engineer.
I would never use this company ever again.

I want to share with everyone how wonderful this company is and also to acknowledge Merrily Brown. I have worked with her in the past on a previous house and she is fantastic. She goes beyond to ensure that her clients are well informed and kept up to date on the process. I highly recommend this company and Merrily to anyone who is seeking someone to help with buying a home. You won't be sorry.

Review on the behalf of Jo Ann and Lionel Ussin:

For the past few years our family has had a horrible experience finding a firm to work with us and refinancing our home. Every lender we met wasted our time and closed the door on our face. We were honestly hopeless in our search for a lender until a friend mentioned the O'Conner team with Pilgrim Mortgage. The team was helpful, knowledgeable and was the best at everything in getting the assistance that our family needed to keep our home. Their time and patience with me is so appreciated through our whole process. I enjoyed working with them and recommend them to anyone! They work fast and they are on your side the whole step of the way. Pilgrim Mortgage are my heroes, they helped us save our home!

My wife and I have moved many times during my military career and we have dealt with many lenders - some of the experiences were positive, some were not. David is the consummate professional and one I would recommend without hesitation. During the refinance of our home, he made the entire process smooth and efficient. He is an excellent communicator who kept us informed each step of the way and quickly resolved any issue that arose. This was the least stressful transaction, regarding mortgages, that we have ever had!