While I have not confirmed with Robert, I'm guessi...
While I have not confirmed with Robert, I'm guessing based on other reviews that Phoenix Financial is a franchise/group with many offices across the nation. I was fortunate enough to get matched with Robert Moody in Colorado and he has helped me with two separate issues. Robert Moody is professional, courteous, and helpful. I am not a fan of Phoenix's cold calling techniques to get business(let's be honest, noone wants to get those annoying calls that others know you owe back taxes), but I would do business with Robert again in an instant.
He and his assistant "held my hand" and helped me get a payment plan that I could afford and then when I missed a deadline of filing w-2s that my payroll company was supposed to have filed, he helped me get the civil penalty abated.
I would give him 6 stars if I could.