Phillip Thearle's Autowerks Reviews

We brought our car in after some bad luck on a road trip. We ran over a dead deer that was in the middle of the road. We didn't know the extent of the damage until we got home and had it looked at by autowerks. My insurance covered it so all seemed good. When I picked up my car I did not notice anything until I got it up on a lift approx 1 month later. The front bumper cover was replaced. When going up on the lift I noticed a slight ripple in a few spots, and looking a little deeper I notice there was a brake line shield that was bent and the lower control arm still had a little goo from the deer. When I took the car in to be looked at they immediately went on the defensive and said that we had to of hit something, now there was no scratches nor missing paint in that area. The bumper has a defect. My wife nor I have driven the car much since the road trip due to the fact she works from home for now during covid. I explained to them that neither of us has hit anything with the exception of a scratch on the bottom side of the bumper from scraping a curb. There is also a scrape on the bottom side of the car but no where in the area of the damage, but they still say we had to of hit something. I will never take my vehicles to them again and I suggest that when you pick up your car if you take it there to have them put it up on a lift and inspect every inch of the car.

This by far has been the best place i have ever taken a car to for body repair they hold your hand the hole time work with your difficulty Insurance companies better than anyone else could do.
If your looking for a good fix go here.

The worst place to take your car once you leave your its hard to get back they all lying i even told them that i work as an uber driver and i need my car to get back to work they never care they just giving you date to date

It has been weeks and they say the have sent an estimate to my insurance company after numerous requests. If you don't care how long they take to fix your car this is the place to go to. They still have not ordered the parts needed and undoubtedly will blame the delay on the company providing the parts. They estimated the work would be completed a week ago.. They also do not return phone calls.

I've taken my cars to Phillip Thearle's for close to 15 years. They do amazing work and keep you informed throughout the repair process.

We brought our car here a few months ago after it had been rear ended. When we brought it in they were kinda helpful but when we came 2 weeks later to pick up the car it was a different story. We walked in to pick up our car and the girl in the photo that I attached just gives us a survey to fill out and says she'll bring our car. When she came back with our car she doesn't explain anything about the work or warranty like she did with the customer before us and just says "here's your keys your car is outside". And then next is where the problems begin, I do a walk around on the car and notice a long scratch on the roof that wasn't there when we dropped off the car. So we go to tell them and also mention that she didn't tell us about the work on the car and that it's nice she told the other customer but not us and all she's says is "it's the same". Someone else then comes out to look at the scratch and says "yeah jeez idk, I mean we didn't do any work to the roof" and I point out that there is rubbing compound or wax on the roof. His response now is "oh yeah I guess they might have tried to clean the roof to see if it matched the new paint". So the result was we had to wait 3 more days for it so they could repaint the roof cause the scratch went through to the color. In the end it took a month to get our car back and learned that customer service doesn't exist here . I won't come here again if my car's get damaged so hopefully you don't have to learn the way we did.

I had a great experience with this body shop. Their price beat out another body shop in Kearny, Mesa. Also they made my damaged bumper look like new again and their service was fast. I would highly recommend this auto body shop.

The job took awhile but I took my car to them because they do a better job than most shops. I just picked it up and it's perfect!

Thearles Autowerks does excellent work and wonderful employees

The place was very friendly and helpful when I arrived there. I was helped right away and given a ride home. I look forward to seeing what kind of work they do. From the vehicles that I saw their it seems they do very good work I like I said once my vehicle is repaired then I'll be able to speak more on it the right now so far I'm very happy with the service I received!