We brought our car here a few months ago after it ...

We brought our car here a few months ago after it had been rear ended. When we brought it in they were kinda helpful but when we came 2 weeks later to pick up the car it was a different story. We walked in to pick up our car and the girl in the photo that I attached just gives us a survey to fill out and says she'll bring our car. When she came back with our car she doesn't explain anything about the work or warranty like she did with the customer before us and just says "here's your keys your car is outside". And then next is where the problems begin, I do a walk around on the car and notice a long scratch on the roof that wasn't there when we dropped off the car. So we go to tell them and also mention that she didn't tell us about the work on the car and that it's nice she told the other customer but not us and all she's says is "it's the same". Someone else then comes out to look at the scratch and says "yeah jeez idk, I mean we didn't do any work to the roof" and I point out that there is rubbing compound or wax on the roof. His response now is "oh yeah I guess they might have tried to clean the roof to see if it matched the new paint". So the result was we had to wait 3 more days for it so they could repaint the roof cause the scratch went through to the color. In the end it took a month to get our car back and learned that customer service doesn't exist here . I won't come here again if my car's get damaged so hopefully you don't have to learn the way we did.