Philips Innovation Services Review

We are a group hospital of 4 named Avicenna Hospital and all are located in Istanbul, Turkey. We have made a deal with Philips Turkey about buying an X-Ray. During sale process Philips Turkey Officials offered us a high-definition digital X-ray and promised they would take it back in case we do not satisfy with the image quality. We have bought an X-ray with a serial number 1505453 from Philips Turkey. However Philips technical service could not be able to achieve an image definition after the set up. Technical service visited our hospital about 7 times but could not solve the problem. An Engineer named Agatha came from Holland to check our X-ray and she could not solve the problem either. She said this X-ray is not suitable for General Hospitals with surgery speciality areas. We requested her to write whatever she told us on paper, but Philips Turkey officials prevented her doing it. Philips Turkey did not inform us about that information Mrs.Agata told us and deceived us to buy the X-ray from them during sale process. We have not been able to use the X-ray since then and had to buy a new X-ray from Konica. We also had had to send our patients to another hospital for 3 months because of not having a X-ray and this situation has damaged our reputation. Now, our Philips X-ray occupies an empty room as a nonfunctional dummy device. Afterwards, We have bought Siemens Digital MRI, Digital Mammograpy, Computerized Tomography, Doppler Echocardiography and 4 Ultrasound and we did not even consider taking an offer from Philips. Because Philips did not satisfy our needs as a customer, We think about warning all the private hospitals in OHSAD (association of private hospitals in Turkey) meetings about image definition of Philips medical screening devices. We could not compromise with Philips Turkey, thus we are expecting a solution from Philips General Headquarters. Contact information : +905380204102 Enes Eren - Deputy General Manager

Planned Obsolence, Phillips destroyes environment and earth