PHAT Energy Review

I have been coming to this place for years, e.g. to keep my antique Kona mtb running. Everyone has always gone out of their way and been extremely knowledgeable about what needs to be fixed and what options I have regarding replacement parts. Way to go!

The staff is always friendly and helpful! My go to bike shop!

I asked them about prices on three different hub bearings options Pas. Cyc. said they would call back they never returned the call. I called them late the next day they had no prices. Then they had nerve to say we can't change your bearings after giving them the measurements and info the day before. TERRIBLE COMMUNICATION SKILLS and customer service.

Staff, prices and quality of work are above and beyond. I'm very satisfied with my experience.

I've had great experiences using this shop's service department to keep my Trek road bike running for the past 2 years. The staff is extremely friendly and helpful. I highly recommend checking out this shop for all your Trek bike needs.

Friendly and great service. Looks like they specialize is Trek

They put together my Public bicycle a few months ago and are generally they are pretty solid. However they refused to do service on my bicycle for a tire I bought online. I ended up finding a different bike mechanic to do all my work going forward.

Zero wait time and excellent service with my inquires.

Definitely a nice place. Very informative on all stages. Both times I was there at closing hour and other shops often act like they are not supposed to answer your questions and doing you a favor by doing it.. but they were pretty good and actually answering questions and helping out at stuff, seems like they understand as soon as they help you out as soon as you will leave.. so everybody wins) I live far from there but feels like I would get same treatment if I have questions/problems, which is a good feeling and so I can recommend you visit it, they won't try to sell you most expensive product.. so get a bike, accessories.. you will save on gas/parking and health anyways ;)

I bought my first 'real' bike from Pasadena Cyclery. As a newbie, I didn't know which bike I should choose, or how to determine if a bike was a good fit for me.

The staff were very helpful and helped me choose a bike that I absolutely love. They didn't try to upscale me or persuade me to purchase items that I did not need.

There is also a service shop inside the store which is very convenient!

Going through a bike build with this shop, ie, brought my own parts in. Markus and Steven have been awesome while working with me on this. They've taken the time and answered questions, explained things to me, and made sure I ordered the correct parts I was missing. I would absolutely send people their way.

Well, I just wanted to tell you that the donation you gave to Bicilibre was very good, you will have to thank a lot. Thank you, we are very happy and we are going to recommend your business with our compas.

i have been bringing my bikes here for maintenance for many years. they do s very good job and the price is very reasonable. i only gave it 4 instead of 5 stars because last time the rear shifter needed a little extra adjustment after it came out of the shop, which i did. also their selection of stuff in the store is great, and i appreciate their covid prevention measures

I had not used this bike for 7 years, and brought this filthy bike into Pasadena Cyclery to have it fully check out. They gave me an estimate, and said it would be about a week.
I got a call the next day saying it was ready, and the cost was 30% less than they had estimated. And it looked brand new.
That is certainly a way to delight your customers!
Thank you.

Bought a new bike helmet. New safety features explained well.. Great service. Thank you.

I had a snapped derailleur cable that needed replacement and also requested a tune-up. They completed the service faster than expected. Highly recommended!

The staff is so friendly and helpful the
Products there are the best Love the place!

I highly recommend going here if you are new to the bike world. Everyone has a good attitude and really take their time to answer all your questions. They also have a big selection.

Awesome bike mechanic, helped me with pumping my tires. Such a nice gentleman!!!!
I ll come here for all my needs!
Thank you bro for just being super cool.

These guys are pros! Fantastic people with awesome friendly attitudes and that know their stuff! They don't work on motorized wheels, but they were nice enough to give very helpful verbal direction to help me fix my flat and let me get home! Really appreciate it!

Super friendly, helpful staff. I had a repair mishap while switching out parts on a used bike that I bought, and they had the proper replacement part in stock. Saved the day!

Fast and friendly service. They quickly turned up my bike and only charged for parts. I'll be going back.

Nice smaller shop. Many staff have been there a long time, know their stuff. Very good repair people, turn-around times.

We have been bringing our bikes here for years for service. Recently, we invested in 2 new bikes and couldn't be happier. The service you receive from everyone there is dedicated and knowledgable. I wouldn't go anywhere else!

The staff were helpful and friendly. I have had service work done a few times and they have been helpful, with both big jobs and small. I was able to find a helmet I really liked at a good price.

Great customer service. They were able to resolve my bike problem the same day!

Friendly, knowledgeable service. A local business looking to set you right with your cycling needs.

I called ahead to see if same-day service was available for replacing a warrantied part on my bike. On the phone Matt was friendly and helpful, connecting me to the service department promptly. Marcus in the service department was optimistic about being able to help me and encouraged me to swing by the shop. Once I arrived Matt and Marcus were immediately helpful sorting out my situation, and the mechanic got right to work. The shop atmosphere was friendly and welcoming, and I spent some time browsing the merchandise. I also had a good time chatting with Marcus as he repaired my bike. He finished the repair in record time, noted some issues that I should be aware of, and quoted me an unbelievably good price for his services. I was able to leave the shop with my bike in perfect working order in time to make my MTB club ride that evening. What a great experience, thanks Pasadena Cyclery! And special thanks to Matt and Marcus.

The staff is fantastic and my bike works great!! Fast service and good prices.

A truly excellent bike shop with a superb collection of Trek, Surly, Brompton (folding), and All-City bikes. Great selection of Bontrager accessories in-store. Also the BEST place to get the fairest trade-in value for your bike (hands down). Was looking to sell my bicycle and they gave me the best price based on fundamentals (Bicycle Bluebook). Finally and I only came to learn this - they have great bicycles for rent and the prices are genuinely great if you want to really test out a bicycle before splurging... Road, Hybrid, Mountain, and Urban Commuter all available. Great service center as well.

We love this place. It is filled with nice guys, all of whom seem to be biking advocates. They just want to see more people on bikes. I've been to other bike stores (ahem. Velo.) where they are snobby about racing bikes or any number of other things, but Pasadena Cyclery is an unassuming shop where you can buy a bike for commuting, a snazzy folding bike, or a high-end racing bike, and they don't judge. They also fix any and all bikes, even cheap Target ones. I have never had a bad experience here and I've been coming here for years.

One Star for each of the basics:

+1 Sales - Not pushy about anything while making sure you are getting the right product based on what you want.

+1 Service - Just because service is never a problem at anytime. This shop knows the gear and makes sure you do not have to go long without your ride.

+1 Staff - all are dedicated cyclist and have plenty of riding stories that translate into a wide range of experience that they use to educate the customers. All are regular people with a great deal of interest in making sure the customer is happy.

+1 Support - After the sale, it has been wonderful to know that there is a local shop to answer questions about my purchase and that there is a group of people ready to offer advice as to how to handle cycling problems or meeting future riding goals.

+1 Satisfaction - Having been to other shops that were closer to me at the time, I have discovered that the Pasadena Cyclery is most likely the best overall shop in the area.

Purchased a new Trek road bike from Pasadena Cyclery this past April after considering several other area bike stores. The staff is very knowledgeable and friendly. Have had a couple of flats fixed and a tune-up. All work has been done to my satisfaction.

Great staff, very friendly, very accommodating. Ordered my bike online, was ready in 20 minutes.

Clean store and very professional

Tech shop looks super legit. Will be going in for modifications shortly.

a bunch of stuff (variety), *great* attention by the staff.
100% recomendable.

Pasadena Cyclery always there, skilled, available, and kind. What more could I ask? Safe during pandemic? Yes. I love the place and the staff. #HappyCustomer

Great store! Friendly staff and lots of product in stock!

Best bike shop around! Looking for a bike shop? Look no further! If you want people who care about you and your bike, come here!
It's also hard to find honest people not trying to rip you off. These guys know their stuff and continue to give amazing customer service and really stand by their bikes and products. This is your one stop shop!

Helpful friendly staff who were patient with this hobby cyclist. Clean environment with appropriate COVID-19 safety precautions.

Fair service pricing, excellent service, friendly staff, and efficient system of processing (text/email notifications upon completion). Parking lot and plenty of street parking on the side streets. Highly recommend and I'll be back again for an annual tune-up.

Wonderful customer service, friendly and knowledgeable staff. Great selection of products- bikes, helmets, jerseys, maintenance tools and anything else you'd need to ride.

Excellent and reliable staff and service that s consistent and on time. Very friendly attitudes here. Get great advice here like suspension setup and increasing rotor size. Been coming here for 2 years, highly recommended.

Small place and staff members helpful prices are average

I rode my Trek touring bike here with a weird disk brake issue and the tech found the issue quickly and made a number of extra adjustments for very reasonable fee.

The store seems to stock the entire Bontrager branded catalog. The other accessories they stock are well thought out and good quality. One of the better stocked bike stores I've been in. However, for most Bontrager branded items, there are no other brands available on the shelf. For example, they have a wide selection of tires on the shelves but they're almost completely Bontrager.

In my opinion, this is one of the best bike shop in the area. They have a wide variety of bikes, parts and accessories. The few people I interacted with are knowledgeable and follow up on requests. Great work.

The folks at Pasadena Cyclery are as helpful and friendly as you could ask.

Excellent experience, very courteous people around and price are good.

I was so happy to discover that Pasadena Cyclery carried the Trek Verve +2! Daniel was very helpful in getting me setup with all the bells and whistles! It was FANTASTIC to take it out for a spin today and rediscover my love for cycling!

I recently rented a bike for 24 hours. The on-line reservation system was intuitive and smooth. When I arrived the bike was ready for me and worked perfectly.

When I returned the bike, there was a bit of a delay due to their high customer demand. I'd rent here again.

Thank you guys over at Pasadena Cyclery. You guys deserve every bit of 5 stars. First off, they are very knowledgeable about cycling and the different types riding. Along with that, the staff at the shop know about the products they sell. And second, the people who work in the shop are friendly, honest, and helpful. I have been in this place a few times now and although I am not super informed about cycling, they do their best to point you in the right direction, not like other bike shops that I have walked in and try to sell the most expensive items. I will be back in the shop for all my cycling needs.Thanks again to the people who work at Pasadena Cyclery.

Had bought a trek bike as a present and was told that it was returnable for any reason if they didn't like it . They were not loyal to their word at all when I was told by my friend they tried to return the bike for a different bike and straight frame but they did not accept the return for whatever reason . Never recommending this place to anyone

Sorry I can't figure out how to reply to your response . If you'll like send me an email please and thank you . Rivera9525@yahoo.com

Very friendly staff. Took the time to make sure all my questions were answered and shared so great tips and tricks. Definitely going back and recommending them to anyone looking for a bike shop.

I'm a long time customer, deeply appreciative of the dedication, knowledge and social skills of the staff. Pasadena Cyclery has some truly excellent mechanics, for just about everything, road and mountain, race and commuter, enduro and XC, pavement and gravel. They support the LA cycling community, sponsoring high school teams, supporting the trail builders, offering classes and group rides. They have excellent products, from complete bikes to every little component. and what they don't have, they can get quickly. My go-to bike shop.

Just took my bike to get fixed for the first time.......let's see how it goes, I'll change the rating after.....
Got my bike fixed in 1day..! Reasonable pricing......

Always seems to have the item and service I'm looking for.