Extremely unimpressed with Pets and Company. I ve called, texted and left my email and have received no reply. My dog and I were BADLY MISTREATED on March 13, 2020. I ve tried to get in contact with anyone in management or leadership since then and none have reached out to me. Unacceptable. HORRIBLE CUSTOMER SERVICE.
I love bringing my dog here and she loves to go! She always comes home exhausted, and unlike at the vet, walks in the front door happily and freely. The people here are so nice and I'm confident leaving my furbaby with them.
Most excellent doggie daycare! Pets & Co really care about your pet. And they have an awesome groomer who hooked up Victor with a great "tattoo!"
After a few months with this company, I quit under duress and reported several issues/violations to a number of state and federal agencies.
The Dept of agriculture has already been to the business to force the owner from boarding dogs overnight in wire and plastic crates without telling the customers, who have been charged full price for the advertised kennels.
They have nobody in the facility from 10pm to 6am, meaning boarded dogs go more than 8 hours between potty breaks, every night. Emergency at 11pm? Someone will find out several hours later.
The owner is rarely at the business, but refuses to give day to day authority to managers. So all decisions are made by an impulsive, inexperienced, leader who never has all the information she's acting on. She fires people at a terrifying rate, often via text message. The turn over is higher than you could imagine is sustainable. Even the longest tenured employees have a total lack of job security because the owner is so cold, senseless, incompetent, and unpredictable. This is not a happy work environment. It is a terrorized and sad work place.
This is not a good place to work. This is not a good place to take your pets. If you're considering their services and this hasn't warned you off, simply compare their prices to the competition. There's no justifying the pricing.
I love working for pets and company! I have worked here for 3+ years and 100% trust each and every single one of the employees here with honorable respect.
They are very organized and efficient and flexible too!! They got my dog groomed same day upon my request and put a rush so that I can pick him up at a time convenient. How awesome is that!!!
Wonderful staff, great place to have your pet spend a day playing, training or getting groomed. Highly recommend!!
I Love!! Love!! Love this company!!! Every visits have made me just so full of joy!! My fur babies love this place i honestly think that they never want to leave...lol!! Staff, the grooming, and daycare services are seriously a A+!! They deserve so much more as they truly care for your pets!!!
I have been working for Pets & Company for 3 years and have always admired how understanding our staff is with animals of all temperaments. My own dog is fearful of others (especially men), but he LOVES coming to work with me and some of his favorite humans happen to be men at Pets & Company. Taking pride in our work is what we do here and I wouldn't have it any other way.
I've brought 4 different dogs I've owned to Pets & Company since they opened several years ago. I always found the staff to be friendly, accommodating and treating the comfort and safety of my dogs as their highest priority. When I left dogs at other kennels in the past, they were showing signs of severe stress, and one time, had a severe injury, upon pickup. My dogs have always left happy and in good shape when I pick them up from Pets & Co.
I love the opportunity to schedule play time in the supervised and fenced yard with the other dogs. They are separated by size. I also love the ability to schedule individual attention time with a staff member.
The nice single dogs spaces with a comfy dog bed also are a big step up from the chain link enclosures in other kennels. I also liked that I could reserve a bigger space and have all 3 of my dogs stay together.. Having their buddies there gave them a higher degree of comfort.
All in all, I give Pets & Co. a big thumbs up and my highest recommendation!
