Pennyhill Park, an Exclusive Hotel & Spa Review

Lovely place to go but the food in the brasserie could do with being a bit better for the price. Staff a bit slow.

We had a very nice spa break there, but i am not sure i can call it a luxury experience.

The spa is lovely and has great facilities, but they did nit have staff to fulfill the menu of tratment on offer, it was not that the tratments were fully booked, they did not have anyone to do the treatmants.

The breakfast was nothing spectacular either, it is like what you would get at a Holiday Inn for example, not that that is bad, but it is not luxury.

Overall it was a nice place with great spa facilities, but the experience was not as advertised.

Pretty good. Spa lovely and relaxing. No children allowed in the spa but allowed at outdoor pool.

Went for afternoon tea. Was really delicious and the staff were delightful. Prices are at the high end but that is to be expected.

Great food in the brasserie, would highly recommend. Speedy, efficient service, staff made stuff to meet dietary requirements and were incredibly friendly.

Spa was nice, great kitted out large gym, but dinner in the brasserie was London prices but REALLY average at best. The waiter had zero good conversation or advice around the food (you want people with passion for the food).

You could get a meal twice as good at half the price in the city.l, it was pretty bland and nothing I would ever order again. The breakfast spread was excellent though and the best meal we had, the service in the bar area when seated during the afternoon was pretty terrible. No one is really looking up and checking if you need anything, or coming by your table at all once they gave you your original drink. I spent 5 minutes trying to waive someone down.

Beautiful gardens and a good spread for breakfast. The staff are fairly pleasant. The rooms are big however bed was too soft to my liking.

This place is stunning. From the moment you turn into the long drive and then arrive at the front door where your bags are taken from your vehicle and parked for you. To you luggage taken to your room adds to the wonderful experience this place has to offer. Not forgetting the wonderful views and all you can do being a spa hotel. It's not a cheap place but well worth it if you can do it.

Yes yes. Went there for mi mates wedding the venue and the surroundings were fantastic and the staff were all on point

Today did the jazz lunch. What a great experience, easily met and even beat expectations. All the staff were superb. Loved Dorris breaking out into a dance. I'm not an expert in jazz, but I thought the band were great and went to every table and asked for a request. The buffet food was really good quality and as much as you can eat. Also lovely bar area to have a pre and post drink. Thanks a lot.

Wonderful place. Honestly I was very impressed with how welcoming everyone was. The food was incredible and the setting is stunning. Just wish I booked another night

Amazing place. Phenomenal food in all their eateries. Love it :)

Drinks and food to die for
..

The very best hotel you could possibly find, with simply outstanding Service and Facilities in Surrey and Hampshire.

Always great drinks in the bar area. The bar staff are friendly and very prompt at serving.

Lovely cream tea. Very friendly staff. Thanks you Justina and friends for making our time there very special.

WOW, WOW absolutely stunning, idillic surroundings and super friendly staff. Really don't want to go home!

Fantastic facilities, great staff especially Darren who has good attention to detail and customer preferences. We will definitely be back!

I had a dinner at the hotel, very good eal with a great atmosphere, they had a trio jazz musicians playing, very friendly. Excellent service, can't wait to go again.

As a group of friends who 21 years ago were in our NCT class together, we celebrated our babies being 21, and significant wedding anniversaries for us all, with afternoon tea here. It was a wonderful and special experience. Fizz, refreshed endless tea of choice, tasty sandwiches....and then the pastry chef arrives at your table! He brought still warm scones, clotted cream and jam, a delicious palette cleanser and explained the delicate cakes. All this and a harpest played in the background! The staff were amazing and so friendly and helpful.

A great spa resort with everything you need for a relaxing stay - great food and service, comfortable rooms, excellent spa area with saunas, dry heat, plunge pools, etc. The spa services aren't outrageously expensive, the staff is friendly, professional, and every service we purchased was performed excellently.

We will go back, and encourage anyone else to go.

Best Spa day ever! And afternoon tea there is incredible too

Decided to take my mother out for her 70th at the brasserie. The food selection was superb. I can highly recommend this place.

Have been before , Hotel decor and gardens super 5x Hotel .Nice piano playing ! sunday .Has fabulous pool outside thermal cane for afternoon tea .

Great experience here. The grounds were beautiful and there s so much to see and do. All the staff were lovely

Morning coffee (in a teacup!) Was too strong so.swit had to tea, miles better!

So so for the service, we are waiting one hour for every meal, But they gave us 50% discount during the diner. It s hard time for kids

Loved this place. Really feels like a remote getaway. Very friendly staff and incredible surroundings.

Excellent afternoon tea. Sandwiches and patiseries were exquisite and very tasty. Very friendly, polite and knowledgeable staff

Lovely surroundings, excellent service, courteous, friendly staff.

The staff here are fantastic, very friendly and approachable.
We had an issue caused by our booking agents Secret Escapes and the hotel dealt with this perfectly, rectifying the issue quickly.
We stayed in the Royal Lytham and St Anne's room and it was a lovely suite. The bathroom really stood out with the TV over the whirlpool bath and double sinks.
Breakfast was amazing, tip make sure you look at the menu as well as the buffet as we nearly missed the waffles which are cooked to order.
The main attraction of the hotel for us is the spa, it's brilliant with lots of different sauna style rooms to try (it looks like they are adding more as well) with indoor and outdoor swimming pools and jacuzzis.
They used to have some massage chairs in a side room and our only disappointment was that they are no more!
We have been back a few times now and I'm sure we will again.
Thanks Pennyhill.

This lovely hotel is set in beautiful scenic grounds which comes with a shooting range and hunting forest. The restaurant is warm and friendly with a cosy atmosphere.

V poor hotel experience, good spa facilities. Just use the spa and don't bother staying at the hotel! In summary a 5 star spa attached to a 1 star hotel.

Great hotel. The rooms were very large and all unique. Food and service were excellent.

Nice setting, great live music but service was pretty poor. 15 mins for someone to take a drinks order and another 20 mins to bring over a bottle of beer

Beautiful hotel stayed here for a work conference. Staff are friendly and professional food is amazing and the spa is lovely. I could have stayed in the outdoor pool all night. I've knocked a star off as the aircon broke in my room during the night but I did report and the concierge team where apologetic.

Relax....an array of spa facilities and treatment options. Book early.

Food was outstanding as was the service drink prices a little high

A dream place. Quite exclusive. Pretty expensive but worth it. Spa with outdoor pool and outdoor hot tub. Very rich afternoon tea, in an elegant dining room and impeccable service.

Beautiful. Ate in The Brasserie, food was lovely. Definitely go again

It's Pennyhill park. It's expensive, it's posh, it's great for dirty weekends

Excellent service. Only huge minus was cold water in shower :(

Afternoon tea was lovely. Beautiful patisserie selection, offered more sandwiches. The only thing that could be improved was we had to ask for more tea, for more water and the bill - so slightly more checking in from the staff would be great, but overall everyone was welcoming and friendly.

exceptional service in an amazing environment. nice buildings and a great spa.

Absolutely fantastic. It s the closest to perfection I ve experienced as a hotel spa. I ve been 3 times now and my wife has been many more, possibly over ten times! And, she s very discerning. You will not be disappointed. Worse part - leaving.

My review here is relative to the hotel being a five star and competing against Spa hotels such as The Grove and Coworth Park. Pennyhill Park is an okay hotel but doesn t come close to these two:

PROS
- The spa facilities are fantastic. Probably the best Spa that I ve been to in the UK.
- Great breakfast buffet.
- The brasserie food was really good.
- Large bedrooms

CONS
- The biggest thing that lets Pennyhill down is the staff. The moment you go to a place like Coworth Park, you are made to feel like the most important guest in the world. It s in their DNA. Pennyhill completely lacks this. The door staff were great but the reception staff were fairly abrupt. We arrived at the hotel at 1pm and were told we could use the spa facilities yet at the spa the staff were complaining that reception shouldn t be sending people early. Do not expect 5* service that you get in hotels like The Dorchester etc because you won t.
- The bedrooms are very dated and you can see lack investment. For instance:
1) Really dated bathrooms
2) Thin, worn (& stained) carpets
3) lack of plugs / no USD sockets that you get in any invested hotel
- No turndown service which means no fresh / dry towels which is a basic service for a 5*
- The bedrooms have no aircon. We had a Dyson fan in the room (would have been better if the oscillating feature wasn t broken)
- Poor service in the bar. Slow and tables left dirty around us for an hour+


All in all, it was a pleasant stay but if you want to experience true 5* luxury, there are better hotels.

Have had an excellent afternoon tea and a cocktails in the evening at the Ascot bar.

We had a 2 course lunch at the Brasserie on a wet and windy Thursday. Food was incredibly average and the Brasserie felt like a cafeteria. The thai fishcakes were, we assume, frozen and lost on a plate of raw bamboo shoots. The beef More

Beautiful grounds. Had a lunch here and the food was high standard. Definitely going back here to explore more!

Not enough staff! Do something about this. Cannot get served as too many guests and not enough staff

Absolutely incredibly spa - highly recommend for a weekend away. The only thing that made me give it 4 stars rather than 5 was due to the fact that it s been very busy both times I went (it s most noticeable at the spa - eg you sometimes have to wait a while to use the hot tub as it s full). If you don t mind that though, then it s 5 stars. The massage I had there once was good but also probably 4 out of 5.

Best place for spa and disconnecting from rest of the world!

The Sunday lunch is great value in the Brasserie and excellent food

A different league of spa. Beautiful grounds, great food

Amazing place! lovely staff!! rooms Gorgeous!! food so good .

Awesome place, everything is better than I expected and is the right place for relax

Top hotel. Amazing spa. Enormous rooms fab food. Great grounds.