PEM Real Estate Group Review

They refuse to give me information regarding my own eviction from 2016.

I have been living at Tela Verde for almost 4 years and my experience here has been beyond superb. The Property Manager and Leasing staff have been extremely professional and always very attentive to my needs as a tenant. My neighbors are very friendly and the community has honestly been great as a whole! Any requests I have had with the Maintenance guys have been handled in a timely manner and that is something I appreciate the most. I highly recommend Tela Verde apartments or any property managed by PEM Residential. First Class treatment is what you will receive and the beautiful renovations are icing on the cake (especially for the price;) I assure you, you will not be disappointed!!!

I have worked for PEM for 5 years. AND would not change that in any way. I love my community. My residents are amazing! There are times when situations happen, but we will try our very best to fix and resolve it.

I suggest you do not do business with this organization. I have sent letters and left voice mails with absolutely no response from them. Looks like we will be sending this account to our attorney.

I am giving one star for on reason, I am a fair when it comes to doing this. I have enjoyed living at the Connect on Northern, very good property and people.

Here is my issue, I used the online pay the other day and was SHOCKED to see that there is a $25 charge for using this. I get making some money for offering a service, but this is shameful.

How is offering this a convenience? I just feel like this is a terrible way to treat folks, folks who might only have $30 bucks left over after they pay their rent.

4 or 5 bucks great, I own ATM machines and my processor does not even charge me a fee. This alone would keep me from signing a lease at a property. Fleecing Americans to a T. This is a great example.

PEM you are better than this, your not treating your family very well..... And I believe giving feedback so people can get better, called the corp office 4 times and finally got a call back but was not able to speak with anyone.

Again great place to leave, just a bad process here.

I have worked for PEM over the past three years and met amazing people. I was promoted twice within the company and been able to grow tremendously. My Asset Manager is a fantastic leader and has taught me a lot.

So I am editing my original review of this company as my original review I gave one star as my experience was not that good but since then I was able to resolve my issues with this company and that experience was very positive and smooth. I had issues on my final bill after move out of my apartment that was managed by this company, the bill went to collections and this is where the problems started. Really the collections company was the real issue here but I am not going to speak about them as this review focuses on PEM. Since I could not get anywhere with the collections company I contacted PEM and the lady I was in contact with was very helpful and helped us get this issue taken care of promptly and able to put this behind us. So I am giving them 4 stars now because of how quickly and responsive they have been about our situation, if anyone is having issues with a property managed by this company, take it from me, you might find contacting PEM directly can help resolve the problem quicker. Their customer service from my point of view is pretty good. I hope this review helps.

I have worked for PEM for just a short time( 7 months), but I have been in this business 12 years. This is the best company in Property Management. My Asset Manager is AMAZING! and supportive. it makes me strive to be a better manager. If you are considering working for PEM I highly recommend this company.

*Edit to "Owners Response" (actually Carol Ann Holck, a mgr-another PEM lie to the public) my review: Your seedy attorneys are involved because I had to sue you to get my rightfully owed deposit back-you never responded so I had to sue you. MY CLAIMS ARE TRUE. You are the lowest of the low, Carol. The documents you gave lie and hide you owe me my deposit, AND are criminally negligent for the environmental hazards you continue to subject unsuspecting residents to (bed bugs, mold, etc), you gave false documents made up in retaliation for my lawsuit, lying to the court. You did nothing to resolve this"-if you did you'd have given me my deposit back the 20 times I asked for it in person, in writing, over the phone and by email-but you didn't. Blaming me for the mess you alone created and keep going is shocking and insulting. Why don't you crawl out from behind your lawyers and meet me in person to resolve this, huh? I had to sue, then your retaliated with COMPLETELY BASELESS LIES in a counter suit to scare me to drop it, making up false charges, unethically trying to make money off of me. "Wishing me the best of luck" is beyond insulting, and a pathetic way to try to convince people you're not seedy.* I wish this would allow negative stars-I'd give them 5 negative stars. PEM Real Estate Group and their agents and management people are THE worst-unethical, immature, unprofessional, irrational and seedy. PEM own/manage The Grove (now called "The Osborn) they change names to avoid the negative controversy. There were so many bedbugs, roaches and rats, pimps and hookers, and problems with my dilapidated and inhabitable apartment that before the first month was over I asked to be let out of my lease and move out and they agreed to it. Before I moved in I pointed out roaches and BEDBUGS in the refrigerator and kitchen to the leasing agent and asked for it to be cleaned and sprayed before I moved in, but it wasn't. I complained about the BED BUGS and they told me, yes they had them, however, they told me I'd have to pay $300 to spray. They unethically charge and trick people people to get rid of THE bed bugs already inhabiting there! Bed bugs that were there before I moved in. All their staff know it's infested with BED BUGS roaches and rats, yet they still try to blame and charge new tenants. How many lower income and immigrant people just go along with them and pay, because they don't know any better. I was only there two months and the turnaround in the front office was like a revolving door-there were 10 different leasing agents in and out of there, as it was so horrible to work there and face hordes of angry tenants for all the problems and they'd have to lie to the tenants too. PEM tacked on fees that we already agreed wouldn't be charged upon me moving out because of the terrible state of things there, and when I fought them on going back on their word they filed an eviction against me to try and drum up more money and retaliate against me. They "served" the eviction improperly/too early, and it was completely unlawful as we had already agreed I'd be moving out and I already paid the owed rent. PEM threatened me with all sorts of things, I went back and forth with their seedy law firm, even late night the day before the eviction trial-the law firm is as unethical as they come-and when we appeared before the judge the law firm owner motioned to dismiss their bogus case. Their BS scare tactics didn't work on me and they knew they were completely in the wrong and were being unethical and they would have perjured themselves in court. I sued them in small claims court for not returning my security deposit after more than 6 months and then they had the audacity and immoral inclination to trump up false accusations in defense and retaliation against me and counter sued me for thousands. After trumping up huge charges against me, it didn't work to scare me, they offered to pay me off, it wasn't enough AND their terms were ridiculous, and now PEM is trying to bilk me for thousands plus have me pay their lawyers fees.

This place is a joke the place it is in the ghetto of Scottsdale. They are asking $1250.00 I was thinking of moving here. My habit before I spend my money on a application is to go to the property on a weekend night to see what happens. Well I went about 10:00 pm on a Saturday night and just parked on E Palm Lane . I saw 3 drug transactions going on. Next I walked threw the parking lot and what a joke if you own a large car. The parking spaces are small gravel everywhere looked liked it hasn't been paved in years. People where out and about drinking and very loud. No security anywhere . The pool is very small & the laundry facility which is to be for tenants only well there was a bum in there sleeping door was wide open I would not feel safe going and doing my laundry after my shift at night. I would not recommend this property and have continued my search for housing Oh and I did speak to a tenant who informed me that this property has been sold 2 times already in the past 6 months. This does not seem like a stable place that I would want to call home. Good thing I read reviews and check I would have been screwed into a lease . Prior reviews speak for themselves STAY AWAY FROM THIS COMPANY!! & ANY PROPERTY'S