Pegasus Reef Hotel Ceylon PLC Review

Hotel is situated in a easy accessed location in Wattala. Less traffic compared to Hotels in Colombo or Negombo. Nice parking Area is available.

The Service from the hotel staff is commendable. Great hospitality from the waiters and room service attendance.

However very poor service from the hotel management team. Their attitude towards the customers are highly unacceptable. Very poor reception and No welcoming at all. It feels like we are entering to some government office when entering to the hotel. Reception staff is not welcoming the guests and does not show any friendliness towards guests.

The management in the restaurant is very rude. Attitudes of the lady supervisor or the restaurant manager is highly unacceptable. Should take immediate actions to improve the sense of hospitality in the supervising and management levels including reception staff.

Thumbs up to the physical activity coordinating uncle. He is doing a brilliant job.

Good tasty foods.

Overall the hotel should change and understand the modern hospitality norms improve their service standers.

It's a calm and quiet place. U could just hangout without any disturbances. Has a very nice view, specially the beach side. A good place to relax with loved ones...

Good place to relax and enjoy. But there are no rooms with sea view. Old hotel needs renovation for sure. Overall experience was good and they have a good buffet spread on Sundays. This a popular day outing place as well.

Property was old. It's time to them to do a renovation. But staff was friendly and food was super. They had a BBQ on Saturday was awesome. Pool was good but due to COVID19 there were restrictions. I enjoyed the stay

I went with my infant baby. There was no means to enter the stroller. In extension wheelchairs can't enter the hotel. Overall it has a soothing atmosphere. You can enjoy sunset in the evening or you can enjoy the brisk of sea breeze.
Nice place to go out for a family dinner or for a get together. Staff is also very good. Must appreciate the hotel for not letting go of any employee during the covid pandemic.

Pegusus is definitely a great place to visit. Restaurant and house keeping staff efficient and friendly. Pool could be handled more efficiently.

City hotel with average facilities.. Standard Rooms are small and need improvement.. Restaurant service is not in satisfactory level..(my opinion) delicious food. Swimming pool available.. Not allowed to bath in beach..

Excellent customer service, Food was delicious. There is a wonderful view with beach. Restaurant service is up to the standards and they always trying to give their best to the guests... We will definitely visit again..

Great place to stay near Wattala...Hotel has large and wonderful garden..Foods are excellent..Friendly and helpful staff..Great hospitality.

It's a great place to visit in the weekend with your kids as there is a great pool. It's located near the sea which brings a great view to the hotel during sunset. The rooms were clean and they had great sanitary facilities. They followed necessary precautions in order to keep the staff and guests safe from the pandemic. The food was excellent as it had a great variety of them. I enjoyed my stay there.