Paul Lange Reviews

Top service from customer service with quick and unbureaucratic help.
Very friendly and helpful staff.
This is how customer service should always be. Thank you so much!

Top customer service, very quick reaction, big thumbs up for the goodwill that was given to our son by Mr. Gregor H.

Thanks again, keep it up ... and stay healthy.

A fair deal with each other, the sound makes the music and how it is called into the forest, it reverberates ... and that's a good thing.

With this in mind, doing good business with nice customers in this difficult time

Absolutely bad service.
The meanwhile 2 XT freewheel defective within 1800km:
My bicycle dealer should send the rear wheel to Lange.
It takes the Lange company 15 days to determine that they do not have the freewheel and the scar in stock.
Incredible!
Now the rear wheel is sent back to the dealer unrepaired.
The second time, as a customer, I have been waiting for my bike for more than 4 weeks.
Apart from the fact that Shinano delivers very poor quality, the service in the event of damage is catastrophic.

The company is located in the city for so many very narrow streets with the truck you get there with great difficulty but very friendly and helpful staff.

Worst company by far, unfriendly, suppress their own employees. .. worked for 2 weeks as an intern immediately felt uncomfortable

Hakan set up and filled our 4m Shimano wall within a short time. Unfortunately we had made a mistake, but Hakan found a quick solution. We look forward to his next visit and can only recommend him ;-)

As a dealer, I removed an almost new defective engine as part of the guarantee at my expense, sent it in and installed the new one again. I was asked by phone the next day to reimburse the costs. I have been promised that postage and labor will be reimbursed automatically. Unfortunately, it was not like that. Now it is true that it has been internally verified that the costs have not yet been reimbursed. But since eight weeks had passed instead of four weeks, this process could no longer be booked and I had to bear the loss myself. In my eyes, that's a very cheap excuse. Eventually I was told on the phone that my expenses would be reimbursed. This is definitely not how service works!