The staff here is knowledgeable and friendly! I was pleasantly surprised by how quickly they repaired my computer! It only took a couple of days. :)
Pauer!
These guys are awesome! Always great to work with, do what they say, within the time frame say.
We have used Charlotte Street Computers because it is very close to home and we believe in supporting locally owned business. So those of us in the family who buy and use Apple computers have bought there and used their services to transfer data. Their service is comparatively slow, unless you pay the expediting fee, but otherwise reasonable--until lately. We bought a new Macbook Pro because we would no longer live with the dongle hell that Apple gave us with the new one-port Macbook. The Pro crashed hard four days later. The people at Charlotte Street guessed that it might have happened because the computer was shut down during an update (Apple does silent updates). We said that we would appreciate anything they could do to retrieve data, but we wanted a new computer. They said they would not do that, but would give us a free expedited service. Two days later, they returned the computer, saying they had returned it to its original state as a new computer, which was not true, because it had a "tech" sector that didn't belong. The next morning it crashed again. We called, and they said they would not replace the computer but would help us work with Apple on a replacement. Since we had purchased AppleCare, we expected better, and called Apple, who told us that any licensed Apple Store was required to take back a computer for a refund for any reason within 14 days. Why did Charlotte Computer refuse to honor that? The Apple representative said it was odd, looked into it, and recommended that we not go back to Charlotte Street but deal exclusively with Apple itself, which we're doing but at further cost of time. As for getting the data off the 4-day-old computer, well, it's just four days of work lost. And don't believe what reviewers say about "friendly service"--it's friendly right up to where you don't agree entirely that they are right about everything. By comparison, my son bought an expensive gaming laptop from BestBuy, decided he wanted even more power and would build a desktop from scratch, and BestBuy returned his money promptly, no questions asked. They sell Apple, too, and if we stick with Apple, we'll be buying from them, and using the Geek Squad for service.
Outstanding service! One of the best experiences I ve had in customer service relations in a long time! Their staff is very knowledgeable, friendly and patient for those of us who need a little extra time processing Lol. Thank you for doing such a great job providing such excellent service for our Community!
friendly very helpful fixed my issue quick 10 out of 10
We've used Charlotte Street Computers several times over the years with our Apple computers. Recently, I took 2 Macbook pros in for upgrades, getting a new battery in one and a new SSD Harddrive in the other. OMG! What a difference! Not only are my machines running at peak performance, they were done same day and for less than quotes. Highly Recommended!
i'll NEVER use this company for computer work i called to see what it would cost to do a simple swap of hard drives ( a standard hard drive to a SSD solid state drive) NO DIAGNOSTIC NEEDED. it's a VERY S I M P L E process to do. again NO DIAGNOSTIC N E E D E D! the diagnostic is where they S C R E W a customer over with no K Y Jelly and no protection. so to speak. my advice to those who don't want this stay away!!!!!
These people were great! I was having a problem with my MacBook. Apple support couldn't help me over the phone so they recommended Charlotte St. I called on the way there and told them I wouldn't be able to get to the store until literally a couple minutes before closing and they still were super nice and told me to come. They got me checked in fast, called a couple days later and said my computer was fixed, no additional charge because it was some kind of recall. Fast, friendly, trustworthy and efficient. Highly recommend this place.
