4 years ago
I purchased a new CTS from Patrick, and was happy ...
I purchased a new CTS from Patrick, and was happy with the salesman and the purchase process. That, however, is where anything I have to say about Patrick Cadillac is positive. I was told to bring the car back in a week to take car of a small scratch that was on the rear bumper cover. I brought it back, and 7 days later, was told my car was ready. The next morning, I saw that the scratch had been repaired, but I noticed that the black plastic trim on the drivers door had an area about the size of a thumb print where the black color had been removed, and was now an off white color. I called Patrick and was told to bring it in the next day. Once again, 7 days later, I was told my car was ready. I went to pick it up at night, and saw that the plastic trim piece had not been replaced, and still showed the white circle on it. I was apologized to, and told to bring it back the next day when the shop manager would be in. When I got home in my garage, I was shocked to find that my windshield had black paint over spray on it, and the entire section on the drivers side over both front and rear doors had been crudely sanded down and repainted. There were sanding swirl marks in the sheet metal of the car, and the chrome trim over both doors, from front to back had been sanded, and now looked like brushed aluminum instead of a chrome finish. I was on the phone first thing in the morning, and was told to bring t back in "when the salesman" who sold me the car was in! I explained it had nothing to do with any salesman, and asked to be transferred to the body shop. I spoke to the body shop manager, who told me that my car had never been in his shop, there was no record of it! I then spoke to the sales manager, who told me that "sometimes, we send cars out to other body shops, and that's what happened." WE didn't do any work on your car, Carneca Auto Body Shop did." I was told to bring my car back in, and they would take care of it. Five days later, I picked up my car, the paint and sanding imperfections were taken car of, but the chrome trim was still horrible looking after having been sanded, and the mark on the plastic trim STILL wasn't fixed. I was told they would call me in "a few days" to schedule the repairs." No one ever called. I called Steve Kahn, Customer Relations Manager over a dozen times and left messages. He never returned my calls. I contacted GM and filed a complaint. GM called my every single business day for over a month to report to me what they were doing. They would call Patrick EVERY SINGLE DAY and were lied to, being told that Patrick would call me that day, and take care of everything. No one ever contacted me from Patrick. GM apologized to me, and said there was nothing they could do. The GM rep was shocked by the lies that were told to her by Patrick staff. My family has bought cars from Patrick for over 30 years, and this is how I was treated. The absolute WORST dealer I have ever dealt with. I am PROUD to say that I have successfully talked 4 people so far out of buying a vehicle from the Patrick Group, and I will continue to do so. STAY CLEAR OF THESE LIARS!