patrick cadillac Review

I recently bought a new Volvo at Patrick and had a great experience. Ashvin was extremely knowledgable about the XC90 features and the buying experience was great.

Best dealership and service ever (at least for many years) :-)

I bought my vehicle through Patrick Cadillac, and they were amazing to deal with. Our sales associate, Merza, was very friendly and super helpful. There were no pressured sales tactics. We test drove three vehicles and purchased the SRX. We were in and out of the financing department within minutes. It is a great vehicle. I couldn t be happier with it. Merza took the time to show us all the gadgets in the vehicle and followed up with a phone call to make sure we were happy with our purchase and inquired whether we had any questions. I truly enjoyed this car-buying experience. The dealership was truly professional in every sense.

Great dealership and staff really accommodating. Ask for Mike in sales team, he will take care of everything.

Awesome car purchasing experience. Jose and Tom worked to get me a great deal. I felt comfortable with the whole experience. Would recommend.

I had the best experience at Patrick Cadillac. My salesman, Ed Gesualdo was fabulous. Ed was knowledgeable and patient. He explained everything. I would recommend him to everyone.

Thank you, Ashvin Shah, for your outstanding service! I was very fortunate to have you as my sales person as you exceeded all my expectations. I'm planning to return and purchase another Volvo when my lease is up. I will come back to Schaumburg location in the future as I was impressed with your excellent customer service plus refer you to my family and friends. Thank you again for everything and making my smooth purchase process and enjoyable experience!

I bring my Cadillac 2015 . 2 times for an oil change
And they have not inspected my Cadillac at all they just do oil changes and bring car back I just figured out my car has a problem and they did not check it
That s last time I bring my car to you Patric Cadillac ,
From now I we ll go only to
HERITAGE CADILLAC , they do all the business right and take care of customer always

Joey was awesome and worked hard for us. He also appreciated my husband's negotiations. It's nice to see salesmen recognize each other's skills. Thank you to all at Patrick and for Joey to also meet me in the new SRX to give me a tour of the new vehicle with my toddler sleeping in the back seat. He had no problem with a call asking him to come out to the lot instead of meeting inside. We are so excited to drive it that we steal it from the garage from each other!

Sales person told me that Cadillac Escalade can go maximum 150000 miles maybe 180 if you are lucky.... 100k for the car, are you guys serious???

Truth be told the Patrick Cadillac family. Is genuine to all of your honest needs. I'm a home care provider personal assistant. I care for my elderly disabled parents. Joshua is very integritive, honest and supportive. To our family and the staff is supremely professional. The environment is pristine and very inviting. Including the service area and bays. I would recommend anyone even visiting. The Schaumburg area from another state or country. I didn't receive any payment or incentives for this review. It's just the God honest truth. From a satisfied customer's experience. !! !!!!

Advisor Ashvin Shah was a great guy to work with and got me the best deal on XC 90 2017 I can't refuse so I purchase the car and our family enjoying that luxurious SUV. He is also easy to deal with.
Thanx again

Grant is the best! Very knowledgable, and full of integrity. Best car-buying experience out there.

Exceptional service. Everything was done in a timely manner. Great staff! Wish everything was that easy :-)

Dont waste your valuable time and money at this "dealership" drive a few more miles to heritage and experience a real Cadillac dealership. Worst experience from car establishment!! I purchased the new escalade from Patrick back when they were located on Golf rd so I figured I'll give them my business again. Unfortunately, this was a bad mistake. A few friends were going to heritage in Lombard to place a deposit for the new escalade in January. I figured I'd try Patrick thinking the process would be more fruitful as I was a retuning customer. Wow, was I wrong.. They told me everything I wanted to hear (price, specks, early delivery) to take my deposit in January! My friends left the deposit a week after me and got their cars in June. Here I am end of August no car with my deposit still at dealership in hopes I'll get my car. I worked with steve and enzo.. Steve's a great guy but can only do so much as management controls final say. He couldn't abide by his words because enzo stated that the car was in high demand and they wanted the most they can get for it. So why was I quoted a certain price and why was a deposit taking from me for that agreement? Furthermore they got a car in which wasn't what I asked for, but since I was waiting I figured I'll settle for it. So enzo quotes me a price much higher then expected and wanted to give me eight thousand less for my car then what car max offered me. When I should him the quote from carmax he just made up excuses and said give him a few days. What a joke he is!!! Buyers be aware heritage is a few miles away, largest dealership in Midwest and they have a lot more volume. If I could go back in time I'd already have the vehicle like I wanted.

We had a great experience with Patrick Volvo. They had the exact car we wanted and when i compared pricing they had the best price and then they also matched my monthly lease number. We closed the deal and signed the paperwork in less than a hour. I was pleasantly surprised. I would highly recommend seeing salesman Ashvin Shah for a good deal

They are extremely slow. It took 3 hours to buy a car WITHOUT financing!

Great service department, very helpful and very understanding about your needs, sales guys are some better then others, some could use some work a customer service

All the servicemen that are there are very knowledgeable very kind and go the extra mile to help. Customer service is wonderful

Ashvin Shah and Justin Rupp were a pleasure to work with. They were knowledgable, courteous, and professional beyond all measure. Truly earned a customer for life. Thanks again!

It was awesome! Grant Klufetos is always so knowledgeable and helpful answerin all my questions and concerns. He is always available for questions and never rushes!

This dealership has been awful. The only great person there is salesman Merza. First we were told they couldn't find the key to the Benz we purchased and they said they would send us a check to get it replaced. They wanted to send a check for 200.00 when the key was over that. After arguing and taking over a week they called Mercedes told me it was taken care of to take the car in that they sent a check. Once I called Mercedes they said no they told us you would pay it. Then after that they only gave me temp plates for 30 days. Never advised me that they use a 3rd party for their tags registration and whatnot. I called to have my temp plates extended because they were expired they refused to have it done. Told me I had to speak to nationwide I called Nationwide they said they can't talk to me because I'm not the dealer. Weeks later I get a call from DMV saying my plates are in and I owe 389.00! Howwww I called multiple times no one wants to return my calls then I finally get ahold of Joe in finance and he argues with with. I told him the loan includes the 1,464.00 for the fees plus the additional 175.00 for using Nationwide and I wanted to k ow why they only wrote out a check to DMV for 1,200.00 when my loan included the full charge. Joe kept arguing with me saying the 175.00 fee was included in the 1464.00 I told him it was not and I had the paperwork right infront of me. I still don't have my plates and the dealship is still trying to rip me off when its all included in the loan! I have a lawyer and will be calling secretary of state to report them. I even had to have my DMV call Nationwide because there is a mistake and the dealship wont pay it. Basically they will out everything on a loan and then not pay the fees they need to and try to screw you over. Stay away!!!! Plus it doesn't help that I had to drive 4 hours to get the vehicle and now they are causing all these issues its been nothing but harassment from the dealship!

My sales guy Mike was courteous and never pushy. He was super helpful staying an hour after closing to help me. Entire staff at Patrick was terrific. Very helpful no hidden fees. I would highly recommend Patrick Cadillac to anyone in the market for a car.

My third time using Patrick Cadillac to buy various cars. My sales rep Tola was wonderful! He is incredibly kind and gave great customer service! Highly recommended him.

I have purchased an automobile from Ed Gesualdo at Patrick Cadillac in the past. I had been waiting for the new XTS Platinum Cadillac to be released and as soon as it was available, Ed Gesualdo called me. Since the XTS is a new model, Ed Gesualdo was prepared and explained all the new features available on this new car. I had done some research on trade ins and new car prices. Ed Gesualdo and Patrick Cadillac provided me with a no haggle sale. The complete transaction took very little time. I have purchased a new Cadillac every other year since 1980 and until I dealt with Ed Gesualdo I was always uncomfortable. Ed Gesualdo is a credit to Patrick and to the Cadillac Motor Car Division. Beside the pleasant sales experience, the new XTS Platinum Cadillac is the finest car I have ever owned.

Eddy Stark

An absolute fabulous dealership. The facility is gorgeous and wait till you experience the coffee bar. I was very impressed with their entire staff especially Christian the general manager. He welcomes each guest and takes time to get to know you. Of course their beautiful vehicles will thrill you. I highly recommend Patrick BMW and encourage you to enjoy what a car buying experience should be

Excellent sales and Service. Thanks Sam (Sales) and Pete (Service). You've made this a great experience

On Wednesday, April 5th I purchased a 2015 Cadillac SRX from Patrick Cadillac in Schaumburg. I had researched numerous dealers within a 50 mile radius of my home. In dog years I'm 9 so I've had numerous car buying experiences. I did my homework and knew exactly what I wanted and what I believed was a fair price. I visited 2 other dealerships prior to traveling 40 miles to Patrick Cadillac. In both cases my experiences left me feeling that I was playing a chess game . Once I got to Patrick Cadillac and met with GM Mike Ruiz and salesman Brett Johnson my faith in humanity was restored. It quickly became apparent that I was dealing with 2 professional individuals that treated me with the utmost respect. Their approach was to sell me a vehicle only if both parties felt it was a fair price. Brett answered all my questions in a professional and knowledgeable manner. He was very thorough during the entire negotiating and purchasing process. It's no secret car buying can be a stressful experience. Not so at Patrick's. I left that night with my new vehicle. My only regret is I will most likely have my service performed at a local Cadillac dealership due to the 40 mile drive. I do know if I have any concerns I can rely on Brett and Mike to address them. I was asked if I would write a brief summary of my experience, something I rarely do. This is as brief as I could be. I highly recommended Patrick's Cadillac. My thanks to Mike and Brett for their personal attention.

Came from out of town to purchase my used car and had such a great experience. The staff was friendly and helpful and made my buying experience seamless.

I have recently bought a Volvo from Patrick Cadillac/Volvo in Schaumburg, IL. I live in Kansas, so all formalities were done over phone and Internet. Jeff Zeitler was the advisor working with me. He was very nice, very helpful and available anytime. In short time, I flew to Chicago to finalize my purchase. Jeff picked me up from the airport, answered all my questions and made sure I am satisfied with the purchase. Very pleasant experience! I will come back to Patrick Cadillac/Volvo in the future and would recommend them to anybody.

Had to return to the dealership multiple times for what appeared to be the same issue (unsure what happened there). But other than the multiple visit issue, the service team was outstanding. Very polite, friendly, and informational.

Very nice people to deal with. Would go back there again!!

We purchased a car from Steve - great guy and exceptional service. It made the car buying process quick and easy. I d highly recommend him.

Cadillac has a strong warranty program and the service during warranty was great, that said once the warranty came off then they set to recoup lost revenues.

I had a great experience when purchasing my SRX. I didn't know much about the car when coming in to the dealership. Steve Popp was my salesman and I really was impressed. He was patient and kind. He spent alot of time going over the car and making sure I felt confident with my decision. He even followed up with me afterward to make sure I was pleased with my purchase. I would definitely purchase another car from Patrick Cadillac, as long as Steve Popp was my salesman.

I would recommend NOT buying anything from this dealer. I purchased a vehicle out of state and the vehicle arrived with damages that could not be seen on dealers photos and we're not disclosed even when I specifically asked about any damages. They could be seen on bill of lading photos from shipper once I noticed them after the vehicle arrived. It was like pulling teeth to get them to assume responsibility, they finally did after weeks of threatening with lawsuits. I had one final question about the registration service cause the temp tags they provided expired and no response at all. Do yourself a favor and find another dealer.

Not recommended anybody.Required over $4500 repairs in first 30 days. Purchased a used vehicle from dealership in january 2015 and within first 30 days huge oil leak was discovered.Could not not even buy warranty because pre-existing conditions.PATRICK CADILLAC and STEVE ZVOLINSKI STAY AWAY FROM THEM

Thank you for the fantastic service, from start to finish. I felt very comfortable when things were being explained throughout the whole process. Especially thank you to Nicole Schomer for ending the evening on a plus. I felt she went above and beyond in guiding me to the close. Happy Halloween.

Had an issue but Mike Ruiz supported on getting it solved.

We bought a 17 XC90 from Grant. He was very professional and absolutely accommodating. I highly recommend him and the Patrick dealership. We went to Fields in Northfield, and McGrath tried but couldn t come close to their offer. Don t waste your time.

The Patrick dealers have always been professional and courteous to me and my whole family. We have always recommend them to all we know. In both sales and service they can't be beat.

I purchased a car end of July and I must say, it was probably the best experience I ve ever had at a dealership. In the past, I have been so turned off by either the pushy salesmen, snotty attitudes, the suits and either the ones that don t really want to be bothered, but not here. Mikhail Vilchik waited on me because the original lady was busy and he was very pleasant. Because of his accent, he didn t seem to mind when I asked him to repeat something a few times. He worked with me and we got the deal done! I appreciate great customer service and honesty. I used my own financing but that wasn t an issue. They held the car with my credit card but didn t even take the deposit out since it took me 1 day to fund the purchase with my bank. If you re looking for a Cadillac s or possibly a used luxury car, please check them out first and ask for Mikhail Vilchik! Thanks for making it a good experience!

Bought a 2015i Cadillac Escalade from Steve Popp and everything went flawlessly. Contacted them via email and made the deal in minutes as the price was right.

Grant our SalesRep was most helpful in finding the perfect car for my Christmas present, he and my husband surprised me I was in shock when my husband called and ask me to come to dealership and they had the car all ready for me.Both my husband and I feel he is the best person to deal with at Patrick cad and our recommendation for Patrick is excellent.We will always lease and buy our cars and trucks.

Patrick Cadillac should be your destination for a Cadillac, and Dean Moroni should be your client advisor. Dean walked me through the whole lease process with ease and honesty. Got a great deal! Love you guys, thanks.
Valerie H.

What a great experience! Justin the sales manager and Tola our salesman were great! I d send anyone I know there! My wife loves her new xc90! It s nice to know that they are a full service facility. From sales to service to body repairs this is a one stop place! No need to go anywhere else!

Next time your in the market for a new Cadillac ask for salesman Steve Popp. From start to finish the process was great. Love my new XT5. Thanks Steve.

I just purchased a use Escalade from Patrick Cadillac. Mike Vilchik was very helpful found just the car I was looking for. I am looking forward to enjoying this car.

Great service. Shane is always going above and beyond.

I talked over the phone to John salesman about the Escalade 2020 stock#p6884 they told me to schedule appointment for next day Friday at 10AM I came I have told the car is not here it s gonna be here on Monday I get very upset and spend hour and half driving that s how the tred their customers bad service

Painless and enjoyable experience here at Patrick Cadillac! The service was outstanding and my salesman Joey Marchi was wonderful! Have recommended this dealership to my friends and family and for sure will be returning for my next purchase!

Wonderful staff our salesman Roger Summers was great! Very helpful with answering all our questions and explaining everything about the srx.

The best. Mike Vilchik was the best. The Client advisor, Mike Vilchik, worked with me to understand what I wanted. He followed this up by finding the best best price. After the deal was made he showed me the after sale products and stop when I said no. Finally the financing was simple and easy and finished in about an hour.

Excellent service w Grant @ Patrick Cadillac in Schaumburg, IL. He answered all of our questions and was very informative. Look forward to doing continued service w him.

Traded in my CTS Coupe, Scott and Enzo bent over backwards to accommodate everything I wanted. Love my new XTS.

For the first time since I started bringing my car there in 2 years, I had a problem. My passenger headlight was partially shattered and I spoke with service manager when I got home but he says he didn't see anything on security footage. The only way I found out was when I circled car when I parked at home to see if car wash was done ( which was not done ) and I noticed headlight. I think I would have heard something hit it on way home from Cadillac dealer which I didn't. Sad thing is that I don't think Cadillac would have paid for it regardless even if I checked car while there because "security footage doesn't show anything". Manager stated a discount for repair but for that, I will buy and replace myself for less. I think its unfortunate but that's business. Thank you for past service but I will try different Cadillac dealer and learn from experience.

Hello.
I would like to share my recent experience at this dealership. I drove my 2016 Cadillac xts because my rear was bouncy and when I rotated my tires I noticed that there is oil on the rim from both rear shocks. When the car was diagnosed they told me that it wasn t leaking enough to be covered from the warranty. I bet if i was passed 50k they were going replace all four. I am so disappointed from their unprofessional attitude so I went the same day to a different Cadillac dealership and with no hesitation they replaced my shocks and diagnosed the whole car. I just won t recommend bringing your car and trust them!

Great experience , quick and friendly here. Ask for Ashvind, very helpful and understanding.

Great experience with Patrick Volvo as always! Roger Summers was beyond patient with us throughout the buying process. He even had the car upgraded with the feature I wanted at no extra cost so I wouldn't have to wait for an oversea delivery. I've bought my last 3 cars from Patrick Volvo and will continue to do so, they are wonderful!

I went to Patrick Cadillac service to change the oil in my car ATS and came out with new SRX car
I love my new car and I would recommend the Patrick Cadillac to everyone

2015 Cadillac ATS which had a recall regarding sunroof. Completely satisfied with the service to handle same. Waited for the work to be done, and it was finished quickly. The service staff was great!

Roger was a big reason I finally decided to buy the car. He never pressured me, and let me take my time deciding. I don't like pushy salesmen, and Roger was not pushy at all. He made sure I got the very best deal. Definitely would come back.
N

Ashvin was a great salesman and help facilitate a great purchase of a new xc90!

BEWARE!
I recently bought my 2016 Honda Pilot here all was well until I took it in for some repairs. My kids left Bluetooth headphones, movies, and other tech trinkets when we dropped the car off. When we got our car back all of these things were missing. The manager Jose Ortiz did nothing about it. I called several times and he said that there was nothing he could do about it. If you ever come and service your car here please take all of your valuables out of the car. Don t want anyone to go through what I went through.

Cadillac gave me a very great and professional experience. Best service i have ever gotten. I entirely recommend it and the salesman Grant Klufetos. He is the most knowledgeable person in the floor and is great at explaining everything about the vehicle. Knows everything about everything when its about cars. Very great place to purchase a vehicle.

Painless and enjoyable experience here at Patrick Cadillac! The service was outstanding and my salesman Joey Marchi was wonderful! Have recommended this dealership to my friends and family and for sure will be returning for my next purchase!

I recently just got a new job as a pharmeseuticals sales representative and needed to upgrade my car fast! I had no idea what brand to get and why! Patrick Cadillac has so many great choices it was very difficult to choose from . My fear was getting scammed , because I'm a young attractive female. I have to say this was not the case here. A gentleman named Joey was there to greet me with a smile and lead me inside. As I was searching for vehicles Jeremy Rosales was there to aid in every step of the way. He wasn't to pushy unlike some other dealerships I had went to the day before near by. Jeremy was very knowledgeable and gave me a great price . I jumped oh of my 2010 Camary into a new Cadillac ATS that day! I normally don't write reviews, but this was one of the best experiences I've had at a dealership , thanks to Jeremy and the rest of the staff at Patrick Cadillac !

Ashvin was really helpful! Explained everything in detail, did not feel rushed to make a decision. Best first car buying experience. Would 100% recommend Ashvin for help and any questions at this dealership.

I had such a great experience at Schaumburg Cadillac. Alvaro met us out in the parking lot
Asking us if we needed any assistance, and we didn t even have an appointment. He was so patient and pleasant to work with. (We had our baby with us) After working with him we were them sent to Nicole in financing, and she is one of the greatest people I ve done business with. Once we brought our vehicle home I noticed that there were some scratches over the vehicle I hesitated on calling, but when I did Alvaro and Jose took care of everything. They provided me with a rental and my car was ready and pristine within a couple days. My mother lives out of state but is waiting to come in town just to buy a vehicle from this facility due to their customer service. I would highly recommend going here.

I recently bought an Escalade from out of state from Patrick Cadillac and couldn t have been more pleased with my experience. My sales rep Merza went above and beyond to help me throughout the process. They had the best prices across the US and were prompt to answer any questions I had. I would highly recommend this dealership to all family and friends. Thank you, Mike, and Merza for all that you do!

Steve Popp is my sales consultant and very friendly and willing to work with you to get you the very best price possible on your Cadillac. He's also knowledgeable and tech savvy enough to assist with setting up your bluetooth pairing with your phone and the vehicle. As a sales executive in the automotive industry myself, I appreciate his attention to detail and partnering up w/ you on the desking the deal as apposed to feeling "sold" on a vehicle. I referred my in-laws to him and he's very helpful and accessible. Go speak with Steve if you want that new Cadillac you been thinking & researching about!

Do not buy a vehicle there. I bought a cadillac with certified warranty and paid cash. Car had issues before I bought it had the same issues after I bought it. They promised to fix everything but only did partial job. Then when speaking to Cadillac this dealership never filed the car for certified warranty. I drove 2 hours for an ongoing issue (taken in 4 times to be told nothings wrong or at another dealer it would be $300 to fix (hmm not covered) Last week I got there they stated warranty was up 4 days prior but never said to come in a week earlier when I made the appt. so it would be covered. (Never had one?) Then for Cadillac to say Patrick never took out the warranty? Service Dept lies and treat you terrible. No customer service they act like robots I have an email when I bought the car from the Manager stating there was a glitch in system and he would make sure certified warranty was there. Been driving a Cadillac with the stereo turned up so I cant hear the wind outside. DONT BUY ALL LIES, LIES, LIES Worst car sales ever!!! And they all know they did this. Shame on them. How can you steal, cheat and lie when some people work hard to get a car. I wasnt a rich person buying a new cadillac. I trusted them to do the right thing. 2 1/2 years still the same.

Best car buying experience I ve ever had. Jeff was great to work with. I did research in advance and asked Jeff to confirm pricing and interest rates in writing before we got there. The car was in front waiting for us to test drive and I knew if we liked it, we would be buying it that evening and we did!

I want to thank Jeff Zeitler and the management at Patrick Cadillac for going above and beyond being helpful in making my auto purchase an excellent experience. Thank you again Jeff for picking me up at the airport and treating me like a first class customer and the management for the full tank of gas in my new car for my drive back to Minnesota. I love my car and it was everything it was advertised to be and well worth going the distance for. I will certainly recommend your dealership to anyone looking to purchase a car. It really isn't that far from here. Thanks again.

Like the service guys they are very helpful. My car is not to old not to new and still take care of it no matter what. These guys must be professionals because I take my car for service. Cadillacs are very complicated to be fixed and these guys handle all the pressure. The reason why I rated a 4 star and not a 5 was because the female that works in the service are not to sure what her name is but she works in the desk behind the service guys in the service office and she seemed to be laughing at me after a service guy asked me something . Rude, but other than that this place is great.

Shane is awesome the face you want when dealing with customers. Professional, friendly, and caring.

He explains things and genuinely wants to help you! I have a Saab and lord knows how hard they are to repair since they are not made anymore.

Very grateful

Grant is a true gentleman and professional! I would recommend anyone looking for a new car put Grant at the top of your list! Keep up the great work.
Tim

I would like to take a moment and say how IMPRESSED both my wife and I are with our new SRX Caddilac SUV but more importantly the level of Professionalism, Honesty and SERVICE our our sales rep..Sam Tomaino. From start to finish he was a pro and for him to give my wife new hope in believing again in "the good & fair" practices in the car industry was a real feat-haha. I would and will send anyone I know to Sam because he NEVER PUSHED and really LISTENED TO OUR NEEDS. Oh and one more thing..my wife accidentally left her vantity license plates at the dealership when picking up the new vehicle and Sam called and apologized and brought them plates to our house on his route back to his house at night. Bottom line...He didnt have to do that but He went above and beyond. You have a true asset on your team who really understands that customer service is #1. Keep up the great work!!

I went there last week to lease a new car I was greeted by Mike a salesman at the dealership he was very helpful and friendly he helped me with the process and made everything so easy thanks again Mike I'll see you when it's time to renew the car

Drove from Brandon, SD to buy a Cadillac XTS. Car was used but in good condition with 40,000 miles. I drove it home, noticed two issues with the when I got home. Called Andrew (my salesman ) the next day and Patrick Cadillac Used Car Dept. took care of the issues. Andrew is a Great Salesman to deal with. Takes care of his customers even after the sale. I drove 540 miles to find a respectable car dealer in Illinois.

If you need a Cadillac, and want the best sales experience, Sam is your guy... By far the best experience I have ever had buying a car..

Excellent Service and Customer Service!!! Highly Recommended for Sales (New, CPO and Preowned) and Service!!!

I appreciate the honest and fair service I received in working with Jeff Zeitler and the team at Patrick Cadillac. I highly recommend Jeff and the team here to anyone looking for a new Cadillac!