Pastels salon Review

My overall experience was excellent. It was my first time and although I didn t have an appointment they managed to give me a slot. I would like also to recommend Fay. She has been really careful and understanding of my needs. I will come back!

its about the hairdresser if you get a good one your in good hands, some of them are quite rude and dont want to listen to you.

Always very professional, attentive and friendly. The service is always impeccable. Also for the manicure and waxing

I have been visiting the saloon r a while now and i must say during lockdown i had started looking like a bear! i was hesitant to step out of the house but bravely did so and went to my self groomed at the Pastel Mercato branch. Your apprehension is instantly gone when you step in. They greet you always warmly and then my temperature was checked. They sanitized and cleaned the whole room, and then once my service was done, they sanitized my hands.

FAY Is your person to go to, who will make you feel at home, she is friendly, warm and very very professional and excellent at her services.

love this place!

I have been a very happy customer of Pastels, at all of their branches for over 10 years., I think that says it all really!

I have been a client of Natalie for just over a year .. visiting Pastels and seeing Natalie every few weeks, is the HIGHLIGHT of my year in Dubai. Always super efficient, understand what i like and want, and a very pleasant atmosphere .... The ladies doing my mani and pedi are just the most kindest and very good at their jobs... I recommend, Natalie and Pastels on all social media platforms .. I will be back

Great cut, open to feedback and the lady washing hair gives amazing head massages. Friendly place.

Today I got a hair transformation at Pastels by Shakira! She is nothing short of amazing. I have very dry weak hair with split ends and It s so flat. It was really affecting my confidence. She managed to do balayage without any bleach and layered my hair perfectly. I feel great this is exactly what I need. And I love how honest she was with me. I will definitely come back again the next time I m in Dubai

I just wanted to thank all the lovely ladies at the Mercato branch for taking such great care of me during the 2 occasions I was in over the past week.

Special mention to my hair goddess Shakira for the amazing KeraStraight treatment, color and haircut. I am not very trusting with anyone with my hair but she had my absolute confidence. She shared recommendations that best suited my skin tone and lifestyle. I only wished I had met her sooner and that would have saved me all the terrible dye jobs I ve had to endure over the years. She is EXCEPTIONAL at what she does and I am so happy to have met her.

You ve got yourself a satisfied customer. Well done Team Mercato.

Great stylists- would not go anywhere else. Great colour and cuts from Shakira

Fabulous staff........ VIP treatment......best blowdry!!!

One of the amazing places I have been in.

The staff are great and i come to the salon so often.

For the hair I always choose Rachel, she is the best

I visited the Pastels salon (Mercato branch) for a haircut with Ms. Tanya. As it was my first visit to a salon after the lockdown, I was a little apprehensive, however, I was extremely impressed with the level of cleanliness & sanitization that was being done. I was also shown to my sanitized station, where my haircut would take place. Ms. Tanya has been styling my hair for the last 2 years, and it s safe to say that she does an absolutely wonderful job every single time. I feel like my hair has so much volume & life after every cut or color session with her. I highly recommend this salon.

Im a curly girl and getting my hair cut is tricky. Not many can cut and style curly hair to how i want it. Shakira at pastels is the only person I trust to cut and style my hair. She is professional and excellent at doing hair. I will always return.

Best salon I ve ever been too. The staff is very friendly and professional. Rachel, one of the senior stylists, is amazing. She understands my style and what I exactly want, and she never fails to deliver great results.

As I have curly hair, it is a nightmare finding someone who understands how to cut and manage curly hair.
I was fortunate to be referred to Shakira at Pastels Mercato, and I have been going to her for the past 3 years.
Shakira understands me as a client and what I would want and makes recommendations based on my hair type to suit my requirements . My hair also grows a lot faster and is much healthier.
Highly recommend Shakira for all the curly girls out there who needs someone to trim /cut / style your hair! You won t be disappointed.

Thank you Maria for cutting my hair in beautiful way that change my mood to the best I recommend her in Pastel salon mercato for me was first time to try with her and absolutely I ll back for her ..

Shakira you do magic with hair. After every visit I leave happy beyond my expectations.

I have had my hair cut and colored by Rachel at Pastels for four years. Rachel is an amazing hairdresser who really listens to her clients and produces excellent results. She is a fantastic colorist and does great blow-waves. Most importantly Rachel has a friendly, warm personality and it is always a treat to see her every six weeks.

Pastel saloon is really the best - their managment chose a honest and helpful staff - I would like to post a special thanks to my best hair stylist (Tanya) , she is always do her job perfectly, ready to explain, answer any question, perfect in take care of her clients and always supries me with amazing result. I appreciate her honesty at work and concern for customer satisfaction.

Thank you Tanya

I ve been getting my hair done from this place for quite some time now.The staff is very friendly and polite.All the hairstylists are very good with color and cuts.For all this time I used to get my nails done from the nailspa in the same mall as the nail therapists at Pastels did not match up to the services at Nailspa.
Recently a girl called Maricar has joined the nail team.She is extremely good, fast , confident and professional with her work.I got refills done as well as gelish polish and she did an excellent job.Its a flawless finish.

Rachel s the best hairdresser in Dubai. I ve been seeing her for over 3 years and she knows exactly what I want without saying anything. If you want a great cut, colour and conversation, definitely see Rachel at Mercato Mall.

friendly staff. I really loved how they gave me a mini head massage while getting my hair washed

Can t recommend them highly enough! Very professional services, a happy attitude from everyone at the staff, and always great results. I have been visiting Tanya for the past months and l couldn t be happier with her work!

I had an amazing experience at Pastels Mercato Mall. Rachel did my hair in such a professional and nice way. She listened to my needs, and implemented beautifully while giving great advice to make it look even better and natural. Fay did my eyebrows, also listened to my needs and went slowly with it till I was convinced. All the staff is nice and friendly. Definitely recomend it. finally found my salon im Dubai!

Service was Amazing!!! Shakira s skill with hair and coloring was truly incredible. Worth every dirham! They served tea and made me feel at home. I traveled from Sri Lanka, just for her.. and will do it again!

I just had my hair colored / styled by another salon, however I wasn t satisfied with the result as the highlight was harsh and the color was patchy. I searched for another salon and found Pastels Salon Mercato Mall. Shakira was the hairstylist assigned to me and I was really glad it was her because she was very accommodating, gave me suggestions in terms of color, what was needed to fix the problem. I went out of Pastels Salon with a new hair color, highlight and cut, and was complimented several times. I was happy with the result.I highly recommend Shakira as she is really very professional and a very good hair colorist/stylist!

Beauty by Edge store is located @ Ground Floor; is the first of its kind in Dubai. Combining retail with a hair design room in one unit showcasing all types of hair extensions. We will have a hair solution to fit every hair type.

I have been coming to Pastels (Mercato) to see Rachel for 5 years now. I love the way Rachel listens to how I want my hair and advises me on what is best for my hair type while getting the look I am aiming for. She is very professional and is always on hand to give me advice when I need it. The other staff at Mercato branch reception are also very pleasant and professional.

I can only highly recommend this salon at Mercato Mall. :-)

I dont live here in the UAE but this is the only salon I come to when I am here.

The salon is really nice and clean! They will offer you coffee or tea while you have something done there. I felt good taken care of.

If you need anything that has to do with waxing, Fay is your woman! She has done an excellent job with my eyebrows (threading) and tinting. They look natural and thick! :-)
The room is clean and I felt comfortable there.
Whatever you want considering waxing, you will get it from her!

I also had a hair cut here with Maria. She has made my hair look healthy again, as my ends were quite dry. She knows how to do her job super!

Everything that I have done here, my Mom has done as well. She is amazed as how quick and super Maria and Fay have done it.
She also did her nails here and said that Luche is the one to go for nails!

Fay, Maria and Luche are three very lovely ladies who are doing their jobs very very well and are hard working. :-)
Thank you three. :-)

We are really happy to have found this salon. :-)

Nothing special at all, staff work is equally to what you do at home, not worth paying
for it!!
And prices is depending on ESTIMATE from cashier!!!!!!!!!
Not recommended

I've been going to Pastels Mercato for so many years now. And my hair and nails were very well taken care of by the best in the business. It's always a sincere advice with regards to one's hair, and without dragging clients to spend more money unnecessarily! I was truly impressed when I was told that it's not necessary to do this or that to my hair, although if I did, it would 've meant more financial gain to Pastel! I love the sincerity and the cheerfulness of the staff and their politeness. Last week, my wonderful hair expert Shakira, gave me an amazingly new look which was so popular with my friends! Beautiful highlights + a nice trim + volume! She even did a beautiful messy chignon hair for the wedding of my son, which literally was stunning! I love this elegant and neat Pastels in Mercato and will never ever trade Shakira for anyone else!
Thank you Pastels for the professionalism that you practice! Love every single individual there

I've been coming to Pastels Salon for 5 years now. Rachel has been doing my hair for most of the time when she has availability. I've honestly always been very impressed with how she does my hair. She not only listens to what the client wants but also gives her professional opinion on what will look good on you or not as every individual looks different and we all need something that will suite us best. I highly recommend Rachel and I feel like a million bucks every time I leave the hair salon after she's done with my hair. She always greets you with a smile and comes to reception to wave her goodbyes until the next time. All the staff are friendly and kind. I'll keep coming back here.

I am extremely fussy about the salons which I select for my services over my 9 years of being in dubai. Pastels are very professional and their communication is tip top. They always accommodate my needs and the experience from start to finish is always the best. Fay is always on hand offering advice with aftercare for waxing. Lucie is great making my nails look fabulous. The reception team are always on hand whatever you may need. I especially love the personal touches with reminder messages before and after your visit. Definitely a hidden gem within mercato mall.

I'm very picky about where I go for beauty services especially with my and hair once I find a great and reliable salon and hair stylist I stick with it.(very rare that it's actually at the same place!)

I really love the service and vibe at PASTELS SALON MERCATO MALL. If you asked me to recommend someone I'd definitely recommend Shakira she comes highly acclaimed, her service is impeccable and she really embodies the value of service delivery an client satisfaction. I'm never disappointed!!

Although the staff are friendly, the prices are way high. 265 just for a hair trim?

I had the Kerastraight treatment with Rachel and she was very professional , knowledgeable and thorough. She did an amazing job .

Love, love, love my colour and cut by Natalie Ann Petersen. The colour is what I ve been trying to achieve, without success, for many many years. I love Natalie s attention to detail... she s a perfectionist. I have had many experiences in the past where the colour is rinsed off and the hair is yellow, and the colourist insists a quick toner is the solution because she needs to move on to the next client. That is not the case with Natalie. She wants you to be 100 per cent satisfied when you leave.

amazing service, saving my life,, I came with horrible highlights plus tears when I walked in to the salon and Shakira saw my hair and she told me that she could save my hair colour. She is very patience and very helpful. I was having horrible yellow color zebra look and she turned it to amazing caramel colour. Love her work so much and the staff was amazing friendly, very clean place and tasty coffee

I have been seeing Emma since quite some years now and I only have praises for her. Her colouring skills are great, she listens to me and can always recommend what s best for my unruly hair....on top of being a great stylist, she is such a lovely girl, and every time I visit the salon we have a nice chat and a laugh or two. Highly recommended! Ines

Always enjoy getting my hair done there. Hair specials are very good.

I absolutely loved it Rachel is absolutely lovely she made me super comfortable and did a great job for my hair I got Balayage done and she made sure I was happy with my hair and was open to suggestions. Had a great experience thank you Rachel Marcato mall

Fantastic salon ! Friendly staff and great professionals ! Really recommend :)
If you want an expert in the field I really recommend Rachel! She is THE BEST!

I've been coming to Pastel's Mercato since 2011 & I couldn't be more happy with the place. Everyone is super friendly and professional and I've always felt super comfortable walking into it.

One of the nice salons to do hair color if you're thinking to go blonde or light from dark. They use high quality products.

Super convenient location to get the pastels experience

I got my hair cut from Shelly. She was honest in her consult and definitely an expert. Highly recommend her

I have only praise for Shakira! Thank you so much for the patience with which you explained what you were going to do to fix what others have ruined and for making me have a beautiful colour and helthier looking hair again!

I recently booked for a haircut here and Danielle did a good job trimming my hair and fixing it the way I wanted it. She was also polite and friendly. I have always been pleased with getting my hair done at this branch, the staff is always polite and attentive.

I was referred by a friend and I had amazing experience. They did a great job getting my eyebrows under control.

The staff are the best. They will suggest the best treatment for you. Highly recommended.

Flew in to Dubai from Toronto and wanted to take advantage of the talent in Dubai for balyage and ombre hair colouring. Pastels was an amazing choice! The service was professional the salon was super clean. When I sat down I was greeted by Shakira, one of the hair stylists at the Mercato branch, and she took the time to hear exactly what I wanted and any concerns I had. She did an amazing job with the balyage/ ombre; it was very well blended with the original base colour of my hair (no start and end lines), the colour was perfect (ash brown-super cool tone). Throughout the process Shakira was sure to let me know of each step they were doing so I knew what was going on. I loved her work and would greatly recommend the place!

After searching high and low finally found the amazing Rachel at Pastels, she's the best at colour cut and blow dry. I have curly thick hair and only trust her now.

Shakira is simply AMAZING, her work is the meaning of perfection, Leah thank you for the amazing hair wash/massage, u have magical fingers. I ll definitely return.

In Dubai it's very common trend for people to go to one salon for good.
One of my friends suggested that I go to Pastels Salon and now I think I fit that trend too!

Oh Rachel made my dream hair color come true. I have been with her now for almost nine months , she also gives the right best advice for my hair and she is always been looking after my hair condition, given that my hair has been going through a lot of bleaching and coloring but it still maintains a very good condition, plus she is also amazing at trimming my hair , never took off a lot of its length.. am happy ..

I have been coming to this salon for years now, all the staff are very professional and super friendly! I have been seeing Rachel for my hair colour now for over a year, and I m so happy with it, in fact my hair has never been healthier and grown so much!
It s a lovely atmosphere and great customer service in general, can t fault it!

My mother had to come in for her monthly touch ups and since Tanya was unavailable, she recommended Shakira, her manager. As expected, the service was excellent and the results were delivered. My mother was thoroughly satisfied as was I. A huge thumbs up to Pastels!

I LOVE LOVE LOVE SHAKIRA! She is the only one I can trust With my hair blindly. There has never been one single time I have left the salon disappointed. She knows exactly what you want without saying much! So detail oriented and her technique is AMAZING. Please just ask for Shakira as soon as you enter the salon and trust me you ll not regret it.
- Gurveen

i googled online the best place to get self care services done. i recommend this place to anyone. very friendly staff. special mention to Ms. FAY who is truely a rockstar! not only does she make u feel comfortable she is patient and understands the client. She has made a whole difference to my thinking! absolutely love this place and a big shout out to all the people at the saloon for being so very courteous and never frowning. its such a relief.

I ve been going to Pastels for years now & can t recommend them highly enough...such a lovely team and I always feel welcomed & spoilt on every visit!

I got my hair done with Shakira and it s the best cut/color I ve ever gotten. She told me exactly what would and wouldn t work on my hair, and has such a good sense of what colours would bring out my best features. She s also got a great sense of humour and was a such a pleasure to talk to!! Even though I don t live in Dubai any more, I still take her advice on hair care and color before getting my hair done and she s super helpful :)

Rachel is brilliant!! Proper UK professional stylist!! Artist! Thank you