Parkside Lodge of Mundelein-Lutheran General Review

I already gave a review on yelp but today I remembered my surgery from 2011 and thought I should review the hospital here too. I needed a hernia repair and I had no insurance. The billing department helped me apply for financial aid. They covered my surgery fees completely! I will always be so greatful! Because there was no way I could afford my surgery costs. They gave me an answer so quickly, probably just a week after I applied. In another week, they had already scheduled my blood tests(I paid for those) and in another week, they scheduled my surgery. Very quick! I wasn't even scared about the surgery because I was so happy that I didn't have to pay for it. On the day of the surgery, the nurses were so helpful making me feel comfortable because I started getting very anxious and scared. They treated me like a princess. The anesthesiologist was an amazing doctor. My surgeon was Dr Daniel Resnick. I can't say enough about him. I trusted him completely. I just wish I could find my anesthesiologist name so I could post it on here or give him a review. My recovery was great, 2 weeks or so. Had no scars. I'll just always be greatful! Thank you GLH!

Parking was lousy Not very informative at information desk.

An employee of mine, I am head of Human Relations, was injured while I was on vacation.Another co worker took him to Lutheran for what turned out to be a hairline fracture.Tomas was told it was not serious AT ALL.My employee is from Poland and a valuable employee.This is a Workmens Comp. claim. Which means he gets only 2/3 of his pay.The emergency gave my employee a follow up Dr.'s name who took another same xray and told him he needed a CT Scan.Seriously, for a hairline fracture . Drs. nurse called and wanted our approval for CT Scan and I said no. Dr. Masters called my employee 3 times to get him to approve it after I refused.Our employee went to see another Dr. and that Dr. agreed no CT Scan.This is why Illinois is the worst state for W/Com. Now our employee is out a 1/3 of his pay for a longer period because the first Dr. never told him to exercise his hand. Then he would have had him go to therapy!!!!Don't give out that practices name. Dr. Masters is unethical.

It s good for just the basic or textbook cases or issues your child has if you come here for your child. If your child has a more specialized condition this is not the place to be. There are a few good specialized doctors here, not many. So if you come listen to your gut instinct. I have 2 boys with specialized conditions. One comes here. The other, the doctors here don t have the expertise and you don t want your child to revert backwards. It can be a hit or a miss.
Dr Kaplan - Nephrology
Dr Gorla - Gastro
Dr Hakhu - Pediatrician

These docs above are hard to come by, but not all docs are as great

WORST HOSPITAL I'VE EVERY ATTENDED!! 5 hours in the emergency room just waiting to see a Dr. Some patients are being treated in front of everyone in the waiting area and it's so unsanitary!!! I will NEVER come here again. Staff is horrible as well.

Discrimination of patient. Lack of nurse care. Rude nurses and doctors.

It s a company not a hospital I used go in there every month at three in the morning with severe pain and every time they give me pepto, no help, and a thousand dollar headache they way they trapped milked us by giving me extra residents that no help and confused the real doctors and they cost 1500 each and the main doctor had her purse and coat in her hand and said this is dire emergency when it s simply a screwed up gallbladder she continued saying you need an ambulance delivery which costs a lot long story short maybe stick out the pain til you can go to the next over hospital

The worst ER, rude staff, rude on the phone, throws the acronym HIPAA around when they have no idea what they're talking about. Simply the worst facility to deal with

Don t judge a book by it s cover. All that glitters is not gold. The new Lake Forest Hospital is reminiscent of a shopping mall, big and beautiful.
However, our recent experience there with my son was anything but golden.
It was actually a stay and a sequel interrupted by two days.
He was admitted through the Emergency Dept. secondary to a GI bleed. He stayed there essentially for symptom management, the hospital unable to determine the site of the problem. So in both the ER and stays at NWLF he was given transfusions to boost his hemoglobin numbers.
Stating further diagnostic tools were unavailable, we were assured by the GI specialist he was told he would be transferred to the Chicago facility.
After a weekend of waiting we were told he would not be transferred to the Chicago site due to problems with Blue Cross insurance. Interesting; his insurance was accepted at one site but would not be accepted downtown.
A patient representative came in the room that Monday morning stating Were sending him to Lutheran General since we don t want him to be spending thousands of dollars out of the pocket.
Interesting. He has the premier insurance provider in Illinois that will not cover the cost of further diagnostics in the main office downtown.
That day he was finally transferred ten hours later to LG. We won t not recommend Northwestern-Lake Forest to anyone in the future. So much for the ads in magazines, television, and billboards saying how much Northwestern Medical cares.
UPDATE: Our son was diagnosed with Angiodysplasia. He underwent endoscopic tests. The source of the bleeding was located and treated. Thank you Lutheran General for all you do!

My dad was recently admitted for just over a week and I came up to see him. Everyone there was extremely friendly and took fantastic care of him, taking time to talk to him about any questions he had and treat him like a person, not rushing him. They all even asked if I needed anything, going above and beyond! I know hospital staff are all extremely busy, but they never made it feel like they were rushing. Thank you to everyone involved in his care! :)

Horrible Hospital! Do not bring your infant here. They tell you one time for a test then push it it back for hours or days. It s like they want you to sit around so they can collect more money from insurance. I have a baby that does NOT understand why we are not letting him eat and does NOT understand why we are not letting him sleep. Extremely discriminatory, other people are always more important.

Went in there for my sprained ankle!! Had to wait 20 minutes but I was being taking care of. Nice stuff and very friendly doctor!! The nurses are amazing!!

They tell my mom, the cat scan results will be in 45 minutes. It's been 3 hours so far. They took her room away and put her in the hall the whole time. No pain killers for what looks like a broken knee. If neglect is your fetish this is the right place for you.

Level 1 Trama Center very dedicated staff and volunteers Parking can be crouded.

Great staff of nurses and doctors that really care for their patients and families.

Unbelieveable care!My father was in ICU. I asked the nurse to call the chaplan. She did not call them , or some reason, the chaplan did not show up. I asked to speak to the doctor, they did not call me back either.Then when I lelf, the chaplan wrote a note to me .WHEN YOU NEED THEM, THEY DID NOT SHOW UP.When I get back to the hospital in the next day and I asked the nurse please page the doctor. The nurse said to me "The doctor will call you tomorrow". THE DOCTOR DID NOT CALL ME BACK.I called 5 times to ask to speak to the doctor.No answer.So what kind of care this place give! I never see anywhere else treat people like this.Unprofessional , and unrespected. If there is zero star, I will go for it!

Avoid this hospital at all costs, especially the children's hospital. And if you do wind up here, just know that you are going to have to fight like hell for every freakin' thing your kid needs.

Advocate Fitness Center Do not ever go after 4pm to this location, Employee who works their only one word been taught to them is "I DO NOW' If you ask any question they will say I do now talk to my manger Kristen Turner, This employee do not even how to use computer in age of science & Technology, I had worse experiences they don't even greet you! I have even complain Fitness Center manger Kristen Tuner

I stayed here for nine days due to chronic lower left quadrant pain (pediatric). After the fourth day of admittance, they had no idea what was going on. They labeled me as an eating disorder with no obvious reasons. I had lost weight due to the pain I was experiencing, and I had tried to explain that to them numerous times. I love food. I am an athlete being scouted for colleges. I can not afford to play around with my nutrition. However, Dr. Zucker, the adolescent specialist, didn t want to hear anything about that. The doctors were not concerned as to how I felt or the history that I was giving them. Dr. Zucker was extremely dismissive; she said I ve been doing this for 28 years; I know what I m talking about , in regards to us discussing my weight loss. Furthermore, I had numerous specialists come into my room. The specialists would tell me one thing, and the pediatricians would walk in and tell me another. When I asked questions, they implied that I was incapable of understanding what was said to me. That is impossible. When the cardiologist was in my room, our conversation was very straightforward. Ultimately, he said that he was not concerned about my heart function, and he was comfortable sending me home. The next day, the pediatricians contradicted their own specialist. At this point in my care, they had put me on their nutrition protocol. This consists of: constant observation when eating and the hour after eating, ten minute supervised showers, blood work every morning, blind weight taking, and eating a mammoth amount of food. The meals would often include two entrees with three to four sides and a drink. These meals were three times a day along with two snacks. One snack was in the afternoon and one in the evening. The portions were out of control. My father would serve himself this portion. I am a sixteen year old girl. Over the course of this, I was constantly screened for an eating disorder. There s a study showing that when you interview a child and ask them the same questions, 58% of them will conform their answers to what the interviewer wants. They were fishing for me to say I had an eating disorder when the situation was fully fabricated. Overall, the pediatrician staff is arrogant and unprofessional. I hope that no child has to endure the care that I had to. It was humiliating and spirit crushing. Lutheran General is a great trauma hospital, but if you re going there for something chronic and unpresenting, expect the worst care you could possibly receive. Although there aren t many children hospitals in the Chicago area, take the drive and go to Lurie s. Ultimately, I was transferred to Lurie s due to the constant lying and degradation of my character. Avoid this hospital if you can. The specialists are phenomenal. The nurses are phenomenal. However, if your pediatricians won t listen to either of those parties, it doesn t matter how good they are. Your care will suffer.

Pediatric surgery was impossible to get ahold of while we were waiting for surgery to be done on our kid.

7+ hours to get a CT scan. 5 hours spent in a hallway with sick patients 2 feet away. Only 1/2 hour spent with medical professionals in those 7+ hours.
Catheters falling out & not working for saline or dye.
CT scanner got stuck in sleep mode and couldn't be rebooted for 15 minutes.
After getting marching orders, took 1/2 hour for them to print 2 sheets of paper.
Saline and dye still stuck in my arm 8 hours later.

Medical Service level is good, but beware of the food. Food quality is not the highest and meal size is basically appetizer. It is apparent that hospital is in difficult financial situation and may be trying to cut costs on everything, including quality and sizes of meals delivered to patient rooms. You may be better off ordering from outside. Service is also taking unacceptably long time. Frankly, you are not in the hospital for food, but if we will have a choice of hospital for routine medical procedure, we will likely select another hospital in the future, where complete patient experience is excellent. Our advice to management team at Advocate Lutheran Hospital in Park Ridge: treat patients with respect in all areas and provide full user experience. Don't compromise on quality. Provide complete service to your patients, delivering medical expertise, comfortable stay and high quality meals to patients.

I could not recommend this hospital to anyone ... wait time can take more than 6-7 hours .... no one cares !!!! A single doctor In a huge hospital ....