4 years ago
Be careful when shopping here with a discount code...
Be careful when shopping here with a discount code! The shop has a strict "no refund" policy when they are running a promotion and it left me stuck with a hefty store credit that I will have difficulty using (if I can even get over my bitter feelings and go in to the store to use it).
My husband thought he was doing a nice thing and snagged a beautiful coat during a storewide Cyber Monday sale. While weighing his options between Big Retailer and Local Sweetheart, he opted to shop local and give the business to a shop he knows I like supporting. Being a dude who assumes every retailer's policy is the same (and reasonable), he didn't think to check return policies before completing the transaction. Unfortunately, the coat was way too big and now my "Christmas gift" is a store credit, rather than my husband being able to take a refund and buy me a coat that fits.
We have loved Parc in the past, but, honestly, this brush with rigid customer service lacked empathy and will deter us from shopping here in the future.