Panaosnic Australia Review

Great service. Issue handled promptly and resolved to my satisfaction. Very happy.

Panasonic was very helpful in resolving a phone compatibility issue with our new NBN router. A new NBN compatible Panasonic cordless phone was sourced and this resolved the issue to our satisfaction. Very happy with their timely attention to our concerns.

I receive prompt and helpful responses from the Panasonic technical backup team

I needed details about finalising a disc I had recorded. The instructions in the Manual were very good, and easy to follow. However, I wanted information about some finer details which were not quite clear. Having contacted Panasonic, they went into a few details, and my query was answered the day after I made it, which was excellent. Top marks for being so courteous, and very helpful, and for going into detail as to what was required to fix my query, As one who is "technically challenged", and flounders around even on minor things, the help I got was wonderful. Great going, Panasonic. A big thank you. MIKE.

I purchased a Panasonic fridge which was delivered without an evaporator pan. This results in water dripping onto the floor below rather than being collected in the pan. I only realized when a pool of water started making its way from under the fridge, this resulted in some warped timber floorboards.

I contacted Panasonic, and they swiftly replied, letting me know they will send me a replacement pan free of charge. This was mid-Jan 2021, I was told the part was ordered and to expect delivery in 4-6 weeks due to cargo delays. You can see my text messages to their representative Mark (likely a Business Manager) throughout March and April. His response was always the part will arrive within the next fortnight . In mid-April, 13 weeks after the part was ordered , and due to extensive delays, I was assured by Mark my priorities are my customers and that includes you and the ETD has been confirmed for early May .

It is now late May and Mark has not responded to any messages sent in the past fortnight. I feel I have been very understanding and patient, but it is now 20 weeks since the part was ordered . My fridge sticks halfway across my kitchen, as I need to access the rear to periodically empty the temporary plastic pan in place. I have purchased thousands of dollars worth of Panasonic products over the years and consider Panasonic products to be superior over their competitors. However, this experience, delay after delay which appears result in a LIE is extremely disappointing for a loyal customer like myself.

Utterly terrible customer service.

I recently had cause to contact your Customer Support section to request a new User Guide for my newly purchased Microwave Oven. The reply email from Panasonic was extremely helpful in sending me a link so I could download a paper copy of the User Instructions/Recipe Book. Thank you so much Panasonic for your help in this matter

Panasonic delivered to us on their AA/AAA charger warranty.

Our Panasonic AA/AAA charger became faulty several months after buying it online. It was an Australian model (not an overseas import), and we submitted a warranty claim, which included a video of the defect, just 3 weeks before the warranty expired at 12 months. And Panasonic honored their warranty by sending us a brand new replacement unit, which came complete with batteries. They even paid for delivery, so cheers to Panasonic! Even if this one becomes faulty the same way (and in that case we won't be buying this model again), we're really pleased by how they responded. We will use just Panasonic batteries for this replacement unit.

Model: BQ-CC55TA (Charging Time 1.5hrs AA 2Cells)

Prompt and effective Customer Care! I was having a problem with my Panasonic Smart TV. The LED indicator light kept showing orange on standby instead of red. I asked Panasonic Customer Care for advice and they kindly emailed me a copy of the relevant User Manual. I found the answer to my problem on page 320 (attached). After following the 8 suggestions on this page my TV is now working perfectly with the LED indicator light now showing red on standby.

I have used Panasonic products for 40 years from tube to OLED TV models as well as VHS video and HDD recorders. Their service was hardly ever needed but a recent product software change left me with a query. Their technical staff solved my query quickly and professionally.

My query was about resetting the start and finish time buffers on our recorder. I knew nothing about it and the handbook was not very clear on the subject. So I from New Zealand I contacted Panasonic Australia Support. Eduard responded promptly and gave very clear instructions. I fixed it in no time. Excellent news - a support department that works like clockwork. Thanks