Nicholas Lau

Review of Panaosnic Australia

I purchased a Panasonic fridge which was delivered...

I purchased a Panasonic fridge which was delivered without an evaporator pan. This results in water dripping onto the floor below rather than being collected in the pan. I only realized when a pool of water started making its way from under the fridge, this resulted in some warped timber floorboards.

I contacted Panasonic, and they swiftly replied, letting me know they will send me a replacement pan free of charge. This was mid-Jan 2021, I was told the part was ordered and to expect delivery in 4-6 weeks due to cargo delays. You can see my text messages to their representative Mark (likely a Business Manager) throughout March and April. His response was always the part will arrive within the next fortnight . In mid-April, 13 weeks after the part was ordered , and due to extensive delays, I was assured by Mark my priorities are my customers and that includes you and the ETD has been confirmed for early May .

It is now late May and Mark has not responded to any messages sent in the past fortnight. I feel I have been very understanding and patient, but it is now 20 weeks since the part was ordered . My fridge sticks halfway across my kitchen, as I need to access the rear to periodically empty the temporary plastic pan in place. I have purchased thousands of dollars worth of Panasonic products over the years and consider Panasonic products to be superior over their competitors. However, this experience, delay after delay which appears result in a LIE is extremely disappointing for a loyal customer like myself.

Utterly terrible customer service.