Palo Alto Commons Review

They have nice employees. I tend to believe my dad is being treated well based on credibility of people looking after him there.

My wife has resided in the Palo Alto Commons Memory Care unit for the past two years. Daily visits have allowed me to observe the patients, their activities and the care they receive. The facility is clean and well maintained.

I am most appreciative for the high quality staff, the well planned and executed daily routine and the comfortable living conditions they provide for her.

The most happy go lucky place in town. Staff is friendly and very professional. Outstanding place to live or work.

My Mom lived at the Palo Alto Commons for more than 6 years until she passed away after her 91st birthday. Even though there has been staff turnover (mainly retirements), the staff is still very loving and supportive. It's great that the staff always addressed my Mom by name and many of them knew me as well. They have a wide range of activities for residents of different abilities, ranging from Spanish classes, 1:1 fitness coaching (which I highly recommend), outings to plays, picnics, and restaurants, to sit-and-be-fit classes, a library, and lots of classic movies. They made sure my Mom had compatible and interesting table mates for her meals. Unlike corporate assisted living places, they are still family owned and it shows. I'm grateful for the care of the staff while my Mom lived there.

This was a nice place a few years ago but has gone downhill, maybe since they're spreading staff across this facility and the new one next door? I don't know. I can say my senior was feeling unwell and asked for a tray to be brought up. He got it THREE hours later. The trash isn't always removed. They finally replaced sun-damaged curtains, but waited until they were shredded to do it. Recently, the 2nd elevator was broken for TWO weeks before repairs were made. Meal times became traffic jams, as most residents can't use the stairs. Finally, they've got a new sign-in computer that shaky residents struggle to use and which makes them feel helpless. And while the service goes down, the price keeps going up. Overall nice staff, though there's a LOT of turnover, but the place needs to tighten back up.

I am very happy with Palo Alto Commons. They have a great staff that are very caring. My mom has transitioned through an apartment, assisted living and now the memory car unit. We had some hard times and they always were there to make it easier.

Over the dozen years that my mother spent at Palo Alto Commons, I came to realize how lucky we were to have my mother living there. Executive Director Sue Jordan has created a culture of kindness among staff, and they are cheerful and able to bring a smile to residents' faces.

They always called my mother by name, and frequently told her she looked beautiful. This delighted her!

The day-to-day activities kept her in a social atmosphere, not isolated in her room. She enjoyed the movies, exercise activities, group singing, live music, special barbeques, art contests, and reading the paper outside the dining room. PAC has created a homelike environment with Fluffy, the cute little care dog.

Activities are only as much fun as the staff who leads them. This is where Palo Alto Commons excels. It hires people with enthusiasm, often a sense of humor and a caring attitude.

Palo Alto Commons doesn't just take care of the resident; It welcomes your family, too.

Liz Griffin

My uncle was at the PA Commons for four months before he passed. The compassionate care of the staff and administration was exceptional. My uncle was unsteady on his feet at times and fell several times. If he would have been at home with home health care it would have meant a trip to the hospital but since they had nurses on site they we're able to evaluate him on site with no unnecessary trips to the hospital. The Commons also worked very well with the residents and family to accommodate the residents needs and provide wonderful feedback. Thank you for a job well done!

For the past 10 years my parents have been residents at the Palo Alto Commons. I cannot even begin to express my gratitude to the staff for their incredible care for my parents. When my parents first came to the Commons, my father was fairly healthy and my mom was starting her decline with dementia. They made accommodations so that they could still live together with my mom using the memory care facility as a day care. As their health declined they stepped up the type of care, always considering the emotional strain any parents' declining health has on the family.
As for the facility itself, the atmosphere is always warm and welcoming, the activities are interesting and they take great care in preparing the menus to accommodate everyone, from the pickiest of eaters to well-travelled gourmets.
My father passed away 2 years ago and my mom is in her final care phase with hospice. I am grateful for the loving care and respect the staff has had for my parents and my family.

I have had one of the worst experiences in my life with this company. They were not only rude and ignorant but they actually swore at me when i was trying to get some information. Their employee named Jordan gave me a lot of attitude and then cursed at me 3 or 4 times. I would avoid doing any business with this company because I would NEVER trust my loved ones in their care. If they were this rude to me i wonder how they treat their residents.

STAY AWAY!