Pacific palms resort Reviews

The property is very nice, although a little older in some places like the elevators. The lobby and entrance were both clean and looked high end. The attached restaurant and spa also gave a high end feel. Our first room was not properly cleaned, we found a random used water bottle and there were a ton of smudges on the sliding glass door. The shower didn't work and we found out after check in that all of the fridges in the rooms were stripped and turned off. I was advised that to get a new fridge(which the room description on the website, confirmed ahead of time with guest services should be included) was going to be an additional $35/night. These concerns were discussed with the manager who transferred us to a new room which was of the same quality sans water bottle. One of the guards at the bottom of the hill was hostile with my husband each and every time he came back. Rather than asking if he was a returning guest, like the other guards, he aggressively asked if he could help my husband. We only had breakfast in the attached restaurant once due largely to the lack of service we were provided. We were not given any refills and we watched as other guests were asked if they needed anything else/refilled water cups etc. We were so dismissed that when we finally got our food, the server left and didn't take note that we had no silverware. We had to wait until he was in hearing range for my husband to flag him down to ask for cutlery. The experience was only partially salvaged due to the supervisor on duty giving us a discount on the stay.

The views from my room were nice and the room was clean. I would rate higher - but I was very disappointed in my experience in trying to get breakfast. No one would answer the phone and then I ordered online but my online order became cancelled. I told the person in the restaurant but they didn t seem concerned. I would have expected a higher level of service.

Favorite place to go for downtime. Breakfast lunch or dinner is always available at Red Restaurant. I really like the two level driving range and the beautiful landscape throughout their property.
They have electric charging available close the the hotel side entrance near their spa snd restaurant.
I also recommend this place for great photo ops. Though you have to request permission if you bring a professional photographer.
All in all, great place for happy hour, dates, family time.

Beautiful stay,
We enjoyed every day.
Fountains, palms and a lovely pool,
the fire pit on the patio was cool.
The bar tender made a mean Mojito,
And we didn t get bit by one mosquito.
Close to Cal Poly s brewery for beers and cheers,
This weekend was a lot of fun.
We could not have found a better place under the sun.

This place is beautiful the rooms are nice and cozy. There's some art work, a restaurant, a pool, golfing, massages facials etc. Also the rooms comes already stocked with liquor. I think i paid about 184.00 with a 50 dollar deposit. If you don't have a card you pay a 200 dollar deposit . I really enjoyed my stay but i think the waiters and waitresses could have been more friendly and attentive.

I understand things can't be perfect all the time but if your business is a high end hotel/golf course I think clean glasses, clean towels and attentive service in the restaurant would be a given. Our room was smaller than the pictures portray, but had a wonderful view! The cabinet where they keep the little fridge was so hot I was half worried it might catch on fire, in fact, I put my wet shorts in there to dry! There's no screen on the door to the balcony and we got mosquitoes in our room, plus the sliding glass door was filthy. The alarm clock went off at 6am but we didn't set it. The big framed picture in the room had smudges of hand prints on it, all these things mads me wonder how clean the room really was. We made a reservation for 2 nights but only stayed one, for the reasons stated. NOW, the good parts...it was a gorgeous hotel. Big entryway with an awesome stained glass ceiling and a glass elevator. The spa was closed but would've loved to had the chance to check it out. The Poke tacos were yummy!! Breakfast was good but their salsa needs a bite. The pool area was nice but their pool towels reminded me of our gym towels in high school, we needed 8 for 2 people!! Ha! The service phone in the pool area didn't work so we never got any service there. There is a cool cable car that is not in service and if you don't go roaming around, you'll miss it. Elevator's were interesting, if you are not a fan of elevators you will get sweaty palms ha ha ha! It is a very lovely place but the flaws are too much in the area of what a place like this should be. We will be looking for a different, but comparable, place.

My one night stay at the Pacific Palms was very enjoyable and the food at RED restaurant was very good also my accommodations were very comfortable. The only negatives was that the mini refrigerator in the room wasn't cold and the pool towels were very small and we had to ask for them at the front counter which was a hassle when the front desk was very busy. I would recommend a stay at the Pacific Palms and would stay again if in the area.

We were here for the TAPS conference. This place is very nice. The staff displays the highest level of professionalism. The food was great as always.

One area for improvement would have been that the water in our shower was super hot. I'm not sure if this got fixed but it was very inconvenient at the time.

Thank you to the staff for providing us with a well supported weekend.

Great room after I asked to be moved the first room was next to the elevator. I went in an into the bathroom I almost flew out of the bathroom and into the door area thinking it was an earthquake. But the new room was at the end looking over the parking lot nice and quiet. Slept with the window open. Great room.
Thank you for the change.

Don't forget to use . when booking any resort. They compare thousands of booking web sites and normally will have rates much cheaper than others! Thank me later on! This hotel is the best rated in this area. I've been coming here for years. If you choose this place you for sure won't be disappointed.

This is a gorgeous resort! I don't golf, but I would stay here whenever I'm in the area. The view from my balcony was everything. The room was exactly as expected, clean, and spacious.