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I recently engaged with the organization to seek s...

I recently engaged with the organization to seek support for a family member, and while the mission and values of the organization are commendable, my overall experience was average. The staff were knowledgeable but at times seemed overwhelmed and the communication was inconsistent. The resources offered were helpful, but I felt that there could have been more personalized attention given to my specific situation. The website was informative but somewhat difficult to navigate, and I encountered some issues in accessing certain information. Overall, there's potential for improvement in streamlining their processes and enhancing the user experience.