Im not sure why some folks write bad reviews for these folks. I'm thinking they came in there with a false sense of entitlement to begin with. Evetytime I go, I get great service, my questions are answered and the employees are courteous!
I came in to buy 9mm ammo and was over charged 20 dollars for Federal target ammunition. Looking at the prices online they sell for 17 dollars and I paid 40 dollars for each box of 50. I understand a business needs to make money and I should have looked before purchasing
After over three weeks of trying to get my gun back when it was supposed to be finished. well three weeks after it was supposed to be ready, it was not right. Everything that I had discussed was not done correctly. The color was wrong and parts I wanted done was not. All I can say is don t waste your time coming here and if you do add a month for every time he says it will be done. His customer service absolutely sucks, he is a scatter brain and loses parts. While I was there he had given a gun to a wrong party and told them to go home and when he fixes the problem he will call.
Just finished getting my wife her FIRST firearm here. She was able to ask a million questions and handle a large selection of handguns. We received ABOVE AVERAGE help and had a wonderful experience. For the novice or the pro, I think this is the place to go.
They wouldn't discuss prices over the phone. I understand supply and demand but it gets to a point when you are just ripping people off and taking advantage. $40 bucks for 20 rounds is outrageous considering I can order the same round offline for $15.99. This was my first experience with ortiz and have heard they have great pricing and customer service. Customer service on point! Pricing RIDICULOUS. I will be buying from elsewhere from here on.
Had a terrible experience with these guys, what was supposed to take 3 weeks ended up taking 6 months and the engraving work they did on the firearms was wrong. Don't answer phone calls or voicemails and everytime I physically went to the store the guys there didn't know where my parts were or weren't tracking the work I asked to be done. I'll never do business with the shop again. Garabage.
While they do impressive work on firearms, their business sense leaves something to be desired. It is currently 1020 and they advertise they are open at 1000. Lights are off, doors are closed. They have not been open since Saturday. Kind of makes it difficult to pick up a weapon that is finished with repairs. Plus if they hold on to it for more than 10 days I think it is, they start charging you. Will how can you pick it up if they are closed when they say they are open?
Pedro is a great gunsmith. However the gun shop portion is owned by a different individual which is a joke. If you need gunsmith work speak to Ortiz directly. As far as the gun shop I wouldn't buy a water gun from them.
A savannah business that cares more about obedience to covid cult doctrines and masks that don t stop a virus than it does paying customers. This ones more regiment than any I ve seen so far. Only so many in store at time, like 5 or so, then masks and then you have to clean your hands before entering. This owner is a real believer. Not worth my time or money. Many of us sacrificed a lot to preserve constitutional rights and won t give them away so easily. I ll spend my money with another gun store in town or even better, online. Some business owners will be left wondering why they went out of business when it s as plan as the mask on their face.
Just bought a AR-pistol from them today, and can I just say this place is amazing, awesome customer service, friendly people and all around I ll definitely be a customer here again, would recommend this place to any and everyone
