Very friendly and customer friendly.
Very attentive to all the details taking all situations in consideration.
The sales department will work to get you the best deal possible.
All around amazing experience. Highly recommend ORR Auto Mall of Russellville!!
The service after the sale is amazing.
Marsha Porter is the best go get a car from her and let her know I sent you. No pressure, relaxing environment, and no judgement.
Needed my transmission looked at after being attacked by a deer and losing the fluid. It was determined I needed a new transmission, which arrived on the following Monday. I called on Wednesday to get an update on the Jeep and was told that they hadn't had time to take a look at it yet because they had people ahead of me. That Friday they called the bodyshop handling my claim to let them know that the transmission they had ordered the previous week, that had arrived Monday and had been sitting at their shop with my Jeep all week, was the wrong transmission and they would need to order the correct one.
Once the rental vehicle costs started getting passed on to them, they were able to get the transmission replaced within a day or so, though... so there's that.
I felt pressured and stressed from the moment a sales person approached me. They tried to push me into a vehicle that I hated and it was overpriced. I purchased at Paris Ford and had a wonderful experience and was able to get into a car I love without the stress and hefty price tag.
Fernando is the G.O.A.T. , I recommend anyone ask for him if you plan to deal at Orr Nissan of Russellville. Two thumbs up.
Mike Stringer is my go to sales guy! He does a wonderful job at finding what you need at a great price. He provides exceptional customer service!
BEST SERVICE! @Walter Reese sold me a great ride for a better price than I even asked for! They are friendly and easy to talk too! They just helped my family more than they could imagine!
I wouldn't waste my time ever going back here. Was low balled on my old trade in. And then they asked me to put $6,000 down with it! I'm sorry, but who has that kind of money to put down?!?
Love my car.... thanks to Clint and everybody at orr
If I could get 10 stars I would!! If you go here for a car, ask for Fernando!! He is the most honest and great at communicating!! He is the best car salesman I ve ever worked with! I appreciate y all so much! Thank you again!!!
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