Fatima Chaudhry
Reviews 1

AWFUL CUSTOMER SERVICE!! I feel pity for anyone whose Orient AC breaks down and they make the huge mistake of getting it repaired by Orient s so called repair centre. My DC inverter broke down nearly 2 weeks ago and it still hasn t been fixed. An obese man called Zaheer came to collect the kit after repeated calls and since then whenever I call for an update he promises to have it installed the very next day. At first he tried to sell me a refurbished kit as a brand new one to the tune of Rs.16,000. When I asked too many questions and an invoice to prove that it s new, he starts making the excuse that new kits aren t available and I ll have to go with a refurbished one. I suspect he knew all along that there are no new kits but was trying his luck and hoping I ll fall for his deception. I ve complained to their customer care centre, the man supervising fatty ( Usman) and the supervisor s supervisor ( Abdullah) and all keep telling me they ll have it fixed the next day. Not once has anyone offered an apology or an explanation for the delay. Most horrific experience. I would advise anyone to first not buy such a substandard AC and if you do need it fixed, you re better off getting it done by someone in the market for half the price.

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About Orient Electronics

Orient Electronics (Private) Limited is a home appliances manufacturing company.

Address
26 km multan road