Customer support is poor. Opia Ltd. should've send GPixel5 Bose QC35 II headphones after 2 weeks (as stated of its own).
Validation took very long (nearly 4 weeks). Since validation I'm waiting since more than 11 weeks. I can't recommend to take part on any promotion campaigns. This is going for months now and I never got an information how long this will take.
If there was a zero I would have given that. How Samsung have allowed themselves to be tied up with this outfit to offer cashback I will never know. They are the most inefficient company at handling cashback I have ever come across. The promise to pay in up to 30 days is a joke, they are normally taking up to 90 days to pay up with no reply to any queries about late payment other than a standard not commital pre-printed letter saying be patient. AVOID !!!
Way more than 60 days passed and I am still waiting for my bose headphones from the Pixel 4a 5g promotion.
Their handling of the Google Pixel Bose Promotion is a disaster.
My promised delivery date is already weeks due.
Takes ages to validate the claim (Google Pixel 4a 5g) . Once its validated the same waiting game continues. The worst part is that the customer service calls are not answered even after waiting for 10-15 minutes.
Need weeks for validation of an offer in the pixel action.
Update: and now needs months for sending my headphones. Extremely dubious
I was informed that my cashback claim would take over 30days (as this is the time frame at which I can return my phone to the store) and aroumd 31 days I get an email and a txt to say my money is on its way. I check my bank the next day and there it is.
What more can you ask for. I was imformed how the process would go and that's how it went. Some people need to learn patience and delayed gratification... tut tut
Cheers
Over 115 Days for the Pixel 5 promotion and they keep beeing surprised by Brexit. Endless mails, endless excusses. Seems they have failed miserably.
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