These folks are thieves and willl charge your card without authorization. They will also try and send a message about giving you a refund only to obtain credit card info. I ve actually reported them to the federal government. Beware. and cancel all employment.
The service was quick and all the problems I was experiencing with my computer have been resolved. The customer service representatives are very helpful, friendly and willing to answer any questions you may have.
I have had great service from One - Solutions technicians. They have resolved my computer problem and I've very grateful. I would most definitely use this company again. Thanks Lisa Brantley
Technician fixed my computer issues. My computer developed a black screen due to scam from a fraudulent call. He help create short cuts for me as well.
my experience with customer support was very knowledgeable and helpful.. Tech was great and gave me instructions and explained the apps he installed and the ones he deleted.. felt very comfortable and secure.
Not going to give them an entirely poor review because they were polite, and did fix my computer, however I must say it does seem as though they do the updates needed so that you have to keep using their services. I never remember having to update so much on this Mac. In fact, it was never like this until they got in it. They charged me an initial 200 for the service plus 100 for some software download, and then charged me again for 100 last year without me knowing. I could have those numbers mixed up but those were all of the charge amounts to my bank card. What I am gathering is that it must have been an automatic renewal because I was to be covered for 2 years, however this has gone on for almost 3. I didn't even realize I was still covered this past year because they charged me without telling me it was being renewed. Then last week, they decide to tell me that they are closing and are going to be refunding me 200 dollars that I didn't even know existed, but after second thought they do owe me because I didn't receive an entire year paid for, not to mention they charged my card without asking which I am pretty sure is illegal. Still waiting on the 200 they owe me to show up in my bank. They also seemed to have accessed my microphone and put remote microphone access on my laptop. I have included screen shots of the software which I never authorized. Luckily my computer microphone doesn't work. Pretty sure that is illegal as well. Hopefully they see this review. -Terrance.
The technician Eugene was very knowledgeable and patient. He thoroughly explained everything as he went along. Great support people.
The service we received was excellent and the technician was very patient. I recommend this technical service. Thanks!
Sam at One Solution was outstanding. One Solution got the technician quickly and he was very professional and on time. One solution stayed in contact till the entire repair was complete.
Fantastic service from Josh and Ryan...had me back on my feet in two hours! Could not be any more satisfied :) Greg
