3 years ago
I made a reservation three weeks in advance, claim...
I made a reservation three weeks in advance, claiming that I wanted a double room with a double bed, they confirmed that by phone.
The surprise when we arrived is that the room had two beds, so I go down to reception to ask to please change me, whose answer is that they have no more rooms available, when the hotel has 500-odd rooms.
They tell me to remove the table and put the beds together, and I find that the table is embedded in the wall.
Overall, you have to put up with it, when you make a trip and pay for a room at the normal price, 150 euros for two nights, which is not cheap.
If we analyze the room, it is dirty and old, it urgently needs a face lift. And let's not talk about the patio where the window overlooked, it smelled terrible.
I think they have many points to improve and above all the reception, since it is not a way to treat customers.
This hotel does not deserve 4 stars.