Olympia Entertainment - Detroit Red Wings, Fox Theatre & Hockeytown Cafe

Olympia Entertainment - Detroit Red Wings, Fox Theatre & Hockeytown Cafe Review

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3.5
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E
3 years ago

**SEE UPDATE June 2019** We went here after a Paw ...

**SEE UPDATE June 2019** We went here after a Paw Patrol Live show for lunch and it was pretty busy. The service was really slow. I ordered a burger and fries, when it arrived there was a hair in my fries.. I showed it to the waitress and she took my whole plate away. Took another 10 minutes to get another burger and fries, was cooked wrong but didn t care at that point.... no one stopped by the table to say sorry or offer a discount. Then it took forever to get our bill.. not a good experience at all .. won t be back.. **UPDATE June 2019** I contacted the management per their comment to my review and they promptly refunded my bill and apologized for the service we received. They displayed great customer service when I was unhappy. Thank you!

L
3 years ago

Food was just ok. Nothing special to write home ab...

Food was just ok. Nothing special to write home about. Was no impressed with the service at all. Waitress brought me the wrong drink, then took 10 minutes to come back. Then when our food was brought she forgot mine said she would be right back and proceeded to bring food for another couple tables and serve them before she remembered my food. Also is it a new th ing wheb someone spills something like their drink that you just look at the table and floor and then keep walking. When the table finally asked a server for napkins they brought them out and left them on the person's table and walked away. No help was given and they were not brought out new silverware or napkins. They cleaned up the used napkins only after they were asked if they could take the wet napkins. What happened to good service? Not impressed.

C
3 years ago

The Hockeytown Cafe was a great historical and din...

The Hockeytown Cafe was a great historical and dining experience. We just ordered appetizers but they were large enough for a full lunch, and VERY tasty!! I was totally thrilled with all the Hockey memorabalia covering 40 years of Hockey or more. This is a must visit location for anyone interested in Hockeytown; Detroit, MI.All of my Hockey heroes are represented there and of course the Ilitch family motorbikes are displayed arounf the cafe. I am thrilled that is is located withn walking distance of the new Little Caesars Arena, the Detroit Tigers Stadium and the Detriot Lions Stadium as well.

N
3 years ago

I ve worked in a restaurant my whole life and I co...

I ve worked in a restaurant my whole life and I could never imagine walking up to a guest and saying, I need to get through here. Instead of saying, excuse me. Customer service was poor and the floors need mopped badly. Your restaurant is a tourist attraction, nothing more nothing less.

J
3 years ago

We went there to eat after a hockey tournament. T...

We went there to eat after a hockey tournament. The staff was super friendly, the service was quick, and the food was amazing. They were able to easily accommodate our party of 20. The kids and parents loved it! We will definitely visit again the next time we are in tow .

s
3 years ago

Cool place to eat. Had a meal/drink before a conce...

Cool place to eat. Had a meal/drink before a concert. Service was slow (our section quiet). Had to get our own drinks from the bar (twice) bc waitress couldn't be found. Food was good for the price.

C
3 years ago

For any sports fan you will love this restaurant. ...

For any sports fan you will love this restaurant. Filled with great memorabilia from the Wings and Tigers as well as being located conveniently across from the Fox Theater and Comerica Park. Also, the food was excellent. I highly recommend the Mac and Cheese!

G
3 years ago

This used to be the place to go before/after Tiger...

This used to be the place to go before/after Tigers game. Still a good crowd but good quality has went down hill. Last time I was here I had the equivalent of Little Ceasers pizza. This time I had the worst wings I have ever had, anywhere. Tons of great places now in Detroit - go elsewhere.

M
3 years ago

Saw evil dead last night at city theater they gave...

Saw evil dead last night at city theater they gave us small cups for pop filling them to the rim with ice we got two sips out of them. They did offer refills but we had a show to watch. Then main floor bathrooms were closed as they made us walk up and down stairs to which a friend had bad knees.

C
3 years ago

Service is terrible along with the food. I actuall...

Service is terrible along with the food. I actually saw a roach for the 1st time in my life. Just crawling up the wall. When pointed out to waitress she. Just shrugged her arms like it was a common thing. We left & will never be back.

M
3 years ago

Place very busy between womens hockey and Wings ga...

Place very busy between womens hockey and Wings game. 40 minute wait, but no fault of Hockeytown. A bit pricey (c'mon, sell pitchers!), but food was pretty good. I had nachos that were hig enough for two. Others has wraps, stuffed potatos, burgers, and all were happy. Service excellent with place so crowded. We had a party of 8 and we were able to sit together.

m
3 years ago

Stopped in before a Tigers game, third time visiti...

Stopped in before a Tigers game, third time visiting but first in a couple years. Liked the text when table was ready. Dislike the fact they streamlined the menu, although i understand why. Their Mac and cheese was great last time but not available on short menu. Service was slow, drinks took 15-20 minutes to arrive, food 20 after. Was really looking forward to eating there after the first couple times, but we won't be back

A
3 years ago

Pretty solid spot to grab a drink before a show bu...

Pretty solid spot to grab a drink before a show but wouldn't recommend it for dinner. Food takes a while to come out and drink deals aren't anything to write home about but it's totally fine for a beer or two.

M
3 years ago

I really enjoyed our pit stop here! Loved being ab...

I really enjoyed our pit stop here! Loved being able to see Ford Field and Comerica Park just across the street! Nice selection of craft beers from Michigan, which I always love to see! Can't wait to come back and try the food offerings. Good service and clean! IG @withlovefrommiche Follow me for Michigan eats!

V
3 years ago

Went is show at the fox theater and went there to ...

Went is show at the fox theater and went there to get dinner. The only things they were serving was pizza and appetizers, really disappointing because it was a Saturday night. Was seated by one waitress, and we did not get it drink order taken until 5 minutes later by another waitress. They were not busy, and people came in after us got their food and drinks and left before our food order was taken. After she took our drink order it took her anther 10 minutes. Two coffees were ordered and she brought us decafe (ewww) with cream and took her another 5 minutes to get sugar. After being there for an hour with drinks gone. Or food finally arrived with no silverware. We had to ask her for drinks again instead of her asking us. We saw our waitress run around flirting with another staff member instead of making sure her customers were taken care of. Then we asked for silverware from the hostess they picked the silverware up and placed it back down. Service sucks at Hockeytown Cafe. We finally asked for the manager Paul and if course he had been drinking himself. Horrible for a manager. I will never go there again.

J
3 years ago

I live 3 hrs away from Hockeytown so I could not w...

I live 3 hrs away from Hockeytown so I could not wait to eat there. Every meal at the table was horrible! 1st off the waitress came to our table to take our order, bring our drinks, food and then the bill, the only 4 times we saw her. All 3 kids had a burnt grill cheese. I was able to scrape the burnt crust from one side of the sandwich but the other sides were to soft/rubbery to scrape so i peeled the bread off. Then my girlfriends chicken sandwich came cold. We found the nicest bartender to help us out with her chicken sandwich. When it finally came back it was a completely different sandwich. We gave up on all the food. On top of all this we still had to pay the full bill!! The only one who apologized was the bartender we had to find to help us. Now let s talk about what the are doing that illegal. The tax your alcohol!! When i talked to the manager about it ( I went searching for one). He said they have a new company that s running their system and he s sure they no what they are doing. I told him he might want to look into it because they are not and it s on Hockeytown. As I started to walk away he said I know your right . Still was charged tax though. There are many amazing restaurants in the D to enjoy. Don t waist you time on Hockeytown!!

R
3 years ago

Wish I could go lower than a one star honestly, al...

Wish I could go lower than a one star honestly, all the food is just frozen food thrown ina deep fryer 2/10 quality around a fast food place and the only reason I would give you guys a single star is because the bartender was nice but she didn t do her job right and give us a number and gave our food to someone else... waited a total of 45 minutes for my meal will never ever ever come back and suggest you don t either.

J
3 years ago

I've been here before and I remember it being much...

I've been here before and I remember it being much better all around. The food was... average. The smokey bbq chicken salad I got was about $1.50 worth of iceburg lettuce with a little onion, tomato, and shredded cheese on top served with regular ranch dressing and a piece of grilled chicken on top. The chicken was good but I've had better salads from a drive-thru. I will add, though, the French fries were pretty spectacular!

M
3 years ago

Check in process is great. You get a text on your...

Check in process is great. You get a text on your phone when your table is ready. Prices are high for both drinks and food. Waited about 20 minutes for a server once we were seated. Burgers took about another 30 minutes after that. Food was ok.

B
3 years ago

Amazed by the poor quality of food. Children's ma...

Amazed by the poor quality of food. Children's mac and cheese was the standard kraft mac and cheese but it looked like it was 3 hours old. We ask for it to be replaced and the server brought back a different bowl that look exactly like the original crap they brought out before. We just had her take it away and told her to forget it. Steak tips tasted like the cheap taco bell fajitas steak. The piece of salmon I had was about 5 oz and dryed out. The management was completely invisible. Will not go back.

K
3 years ago

The food was as good as the hockey team. The servi...

The food was as good as the hockey team. The service was as good the hockey team. I ordered nachos, because who can mess that up? I ll tell you who, the people who can blow a 5-1 lead in the third period. I know the hockey players and the wait staff are different people, but maybe they should switch roles for a season.

D
3 years ago

Food is great every time I have been. Our server w...

Food is great every time I have been. Our server was new on my most recent visit, and did a great job of finding out the answers to all of our questions quickly. I wish they had better game day drink specials. My most recent visit was not too pricey overall.

M
3 years ago

If you want a place that serves your drinks 20 min...

If you want a place that serves your drinks 20 mins after you sit then brings your straws 20 after that then 1hr later still doesn't bring your food then look no further you've found it....enjoy starvation fella.

B
3 years ago

Not a fan of this place....we sat at the bar on th...

Not a fan of this place....we sat at the bar on the ground level, there was water dripping either on us, or right in front of us, talked to the manager to let him and the bartenders know about it and they did know and didn't care whatsoever! It turns out that the dirty water would overflow from the dirty dish sinks on the floor above and drip ....DISGUSTING and won't return

N
3 years ago

We went on a Friday 6:00 with shows and a evening ...

We went on a Friday 6:00 with shows and a evening ballgame so we knew things would be kind of slow but we barely made our 800 show and it was so loud that our waitress couldn't hear well enough to get the order correct. I could hardly talk with my wife across a small table. They corrected the food quickly just need more staff or a better system to handle this kind of chaos. Online menu needs to be kept up to date. It wasn't..

D
3 years ago

Great place to get a bite to eat and beverages bef...

Great place to get a bite to eat and beverages before a game. The waitstaff and bar tender were attentive and friendly. Prices were reasonable and sure beat paying for concessions at LCA. The aesthetics of the place were unique; the custom choppers crafted astound the theme of Detroit sports teams were a nice touch. Overall, I'd highly recommend at least stopping here once.

C
3 years ago

The few times I have passed by I have heard many m...

The few times I have passed by I have heard many many complaints from the staff. I have spoken to cooks and its worst on that end when it comes to the complaints. I dare not try the food I'll just put it like that. For the most part it's cool for a beer in a bottle. After a show or a game.

T
3 years ago

Stopped in before Pistons game for beers and appet...

Stopped in before Pistons game for beers and appetizers. Service was horrible, manager no where to be found. Food was obviously sitting in the window for 10-15 minutes because our waitress was to lazy to go get it. Some crud was frozen in my ice cubes. Overall way overated

N
3 years ago

This place is an expensive Coney Island. My waitre...

This place is an expensive Coney Island. My waitress had an attitude because I asked for a plastic fork since my silverware was dirty. She asked everyone at my table for a water except me despite my water being finished. Won t go back.

Olympia Entertainment - Detroit Red Wings, Fox Theatre & Hockeytown Cafe

Olympia Entertainment - Detroit Red Wings, Fox Theatre & Hockeytown Cafe

3.5