Olde Towne Bakery Reviews

One of my favorite little treats is a piece og white cake from there that's so good I often eat it with a plastic fork in the car. Delicious.

My son loves the stencil cookies, so I bought 26 of them. The customer service is such trash and always has been. From phone etiquette to lack of eye contact, rushed in-store service, handling of the product....even angrily giving change. Only reason I come back is to make him happy, otherwise I would support Hyvee bakery which never disappoints.

Absolutely love this place..been coming here for years. Only downside is recently they have gotten skimpy on the frosting on donuts. That's why I quit going to Duncan Donuts.

So delicious! The sugar cookies are divine! Their custom cakes are decorated spot on to your requests too!

I'm sure there's lots of gushing about the sugar cookies on here, and that's all true, they're delicious, but don't underestimate them on everything else. Their cakes are amazing. Both taste and decorating. Literally everything they make is top notch. Cupcakes, donuts... All of it. And double bonus. It's local and they genuinely appreicate the business. I highly recommend this place!

The cake decorators really do a fantastic job creating beautiful cakes.

I love this place!!! I'd never go anywhere else for cakes or cookies! Their taste is impeccable!!!

Nostalgia, delicious sweet treats, and friendly service.

Love this place never ever had anything bad from here.

The cake was awesome and very moist. Stop in and get some cookies!!

When I need to get cakes, this is the only place I think of.

Amazing skill and artistry in cake making. I like to give them a framework on making a cake, allowing them artistic freedom, and they always knock it out of the park.

Their cookies are delicious when I'm in the area I stop and get them all the time

the stencil cookies are tops ! pastries are excellent. if you like a small hometown bakery this is the best. i noticed a lot of fake reviews here "They may do something right" ignore them and find out why this place has been around forever.

Amazing cookies. Greeted we entering and served with a SMILE

I went to pickup a birthday cake I ordered on Thursday, I wanted to use my debit card to purchase it, but couldn't... Old Town had bad internet connection.
I was told to run to Walgreen's to get cash, I was already running behind, after waiting for some time for them to continue running my card to check for internet connection. The young girl that was assisting me, was very unpleasant.
I also wanted to purchase some fun sugar cookies for our birthday party, all they had to offer was a full case of white frosted sugar cookies, no design's or decorating on them.
The plus side: The cake I orderd was delicious and was decorated very nice

Very unhappy with the order I placed for the Monastery s celebration of 145 years cookies where stale little upside down cupcakes where poorly decorated and not what we wanted either in decorating or the flavors that we ordered.Had many complaints on cakes being very dry.For the money spent very disappointed and will not go there again.

A must visit bakery with some of the best cookies you can get.

Best buttercream and white cake East of the Mississippi! We order ten inch two layers with buttercream and it's under $30. Don't waste your time or calories at grocery stores on bad sheet cake! Make your birthdays and holidays memorable!

Delicious
A must visit in your lifetime!
Fast, friendly service.
Delicious

My mother ordered a cake from this bakery for my birthday and it was absolutely perfect. Best white cake I've ever had with a nice chocolate buttery frosting. Thank you!

Everything is great here! Filled long johns are the best around. There cake is also the best around.

Got my birthday cake here and it was everything I imagined. I got white frosting vanilla. No buttercream for me. I also gained weight eating this cake lol all those flowers will make you fat but so good. Time to go on a diet now

Absolutely love their cakes and the creativity of their cake decorators!

All the sweets here are to die for!! Cakes are fantastically delicious!!!

This is THE place to go for special cakes. They have a printer that can "print" photos on the cake. Their cookies and pastries are fantastic.

Great food that's affordable. I didn't know this, but they also do wedding cakes!!

Beautiful 80th birthday cake made for my mother! Perfect and lifelike roses and leaves. Couldn't be happier.

They're looking for help but they still had plenty of people in there waiting on the people that were there which was many compared to a normal day

Great food. Great service. For a celebration their cookies are recommended because the cookies are good and if you have a kid they can take it to school as a birthday snack. The atmosphere was good. The cookies are soft and are better than cupcakes because you don't have to buy both vanilla and chocolate for the picky ones that have to have a specific kind of cupcake.

Delicious treats.
Awful customer service.

I appreciate the family feel great customer service

The more I try it, the more I find their cakes to be just like any other supermarket cake, just like Hyvee or Walmart cake, Jewel Osco sells better cakes. The sugar cookies are very good, that's why the 3 star rating. Very overrated, and their workers could learn better how to serve customers and their needs. So if you are looking for a personalized cake and experience, not the place.

POOR CUSTOMER SERVICE. Last year I ordered a cake for my birthday and they gave me the wrong flavor (did not know until we cut into it). When I visited the store to tell them on February 9th they put a credit slip into a shoebox on the counter stating it was good for a year. I stopped by on January 25th to place an order for a cake and they could not find the credit slip. They said they would look into it and call me back. They never did so I called them back and they said that they would not honor the full amount, only half of it. They stated that I was probably confused about the dates...like I don't know what date my birthday is on. The manager was rude. IF THEY GIVE YOU THE WRONG ORDER DO NOT ALLOW THEM TO PUT A CREDIT SLIP INTO A SHOEBOX, INSIST ON A REFUND!!!!! They need to re-evaluate how they manage credit slips. Will never go back nor recommend to anyone.

This place has really gone downhill in the last couple of years. My daughter's birthday treat cookies looked horrible. Not to mention the issue ofhaving them saying they didn't receive the email to use the logo, which they did, because the auto reply they have set up was received by the person giving permission to use the logo!

Amazing treats! I can never leave without a dozen thumbprints!

Ordered a wedding cake from them which my hubby to be promptly did not transport properly. Fell over. One job..*headshake* Long story short they were able to make a beautiful small cake with the same theme we could cut for photo purposes. I know they were pressed for time but really worked hard in order to make our day special

Hands down best frosted sugar cookies. Best everything in my opinion. Customer service could be better though. They make beautiful cakes.

Apparently this place has been around "forever". Discovered it over Christmas when someone brought in their sugar cookies at work. So delicious! Hard to stop at just one. I got a German chocolate cupcake for someone who is very particular about his German chocolate cake and he said it was good. So many goodies available, I will definitely be going back.

The cake we got for a baby shower was so beautiful and delicious. The staff are very nice and helpful too. Love this place

This place was so cute! I walked in and it was like walking into a real life Pinterest board. Bonus- EEEEEEVERYTHING we purchased was super yummy. I wish I got our attendants name, she was very kind with her suggestions and even gave us free cookies to taste! 10/10 will be coming here every time I visit the Q.C.

Alway a must for any of your cravings in the sweet department

Very very disappointed with their cup cakes. Seems to be very hyped and overtly expensive for the quality we got.

Get their sugar cookies. Lots of desserts all the ones I've tried are great.

The goodies are tasty. Staff almost always makes you feel like you're interrupting they're day.

This bakery has been consistent in its quality of all the baked goods I've purchased. I've been buying their products (cookies, cakes, cupcakes, donuts, etc.) for nearly five years.

I ordered my graduation cake from Olde Towne, and not only was it very affordable with the extras I added to the order, but it was a hit with everyone who enjoyed a slice.

Highly recommend this bakery!

My cake was very well frosted, even on top, and beautifully written. The place smelled great and had a variety of high quality baked goods and their wedding cakes were beautiful

Ok doughnuts but they have great cake. Their frosting is the best.

Great little independent bakery. Good place to get donuts or wedding cakes! Since Leo's South Park bakery shut down in Rock Island, this is our go-to-spot.

The younger girls working need to relax a little. Might improve their attitudes. They are ALWAYS rude. Seen newer faces, but still same non warm and fuzzy greetings.

Everything here is amazing! You can get anything from their reeces peanut butter cookies to their out of the world eclairs. A must stop for any out of towner.

They were quite busy, but that's no excuse for telling us the whole reason we drove over (iced sugar cookies) wouldn't be done for an hour, then giving us the wrong thing and selling the next people 12 of the cookies we wanted... when a guest requests a specific item, you should check on its availability before giving them misinformation. I will NOT be driving that far for quite some time.

Best Iced sugar cookies.PERIOD! GREAT cakes with tasty frosting. Marble/white/chocolate birthday cakes are delicious.

Absolutely adore this place. If you got a minuteand a sweet tooth stop and check them out. I promise you won't regret it.

Best homemade sugar cookies!
Also have lots of other amazing treats! Cinnamon rolls, brownies, cakes, etc. You can't go wrong!

Beautiful and delicious cakes for not a bad price!!

Always good to pop in for a coffee and nice treat. Plus I like picking up cookies for friends. Nit many good bakers left.

Best donuts, cakes and sugar cookies. Downside runs out of stuff quick. Crowded.

Perfect. I was not expecting this to be the best cake I've ever had but not only looked better than I was expecting at a reasonable cost, SO MOIST! No complaints here. I read a couple negative reviews and thought maybe this place isn't as great as I've always heard but believe me, they're better! Service, product and price all get 5 stars from me!