One of the most iconic brand of the tile industry from the 80s and 90s may have to open their own retail showroom to get visibility after all. Their concept displays are gone everywhere! Just a few color boards here and there. Same thing for Sicis by the way, apart from a hillbilly in the suburbs who will never notice what is going on. Beyond sad. Owner: the showrooms in Chicago all removed your concept boards. It affects also Sicis. You are left with a few color and shape boards. They must be afraid of advertising OGT and Sicis. You wonder why?? If you are selling direct to the trade now, leaving them the crumbs and the small lady back splash this is the answer.
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Your made your dealers list unavailable on line at the end of December 2017. I communicated my concerns to your sales rep. I asked him if you were going to sell directly to designers and architects as a result and he said yes. "Everybody do it and this is what we are going to do". The playbook of such decision is that a vendor reduces the among of boards that a showroom has to buy to be set up as they prepare themselves to sell directly to the trade and in your case it went from 160 to 50, of wich only about 14 are large concept boards compared to about 60 in the past.
The national showrooms, customized displays or not show very little of your boards and I had communicated that to your sales rep 5 years ago and recently after I visited several of them. They have barely anything.
I had been through the same situations with dealers in the past and one of them, stealing, selling directly to a $250,000 customer a year almost put me out of business. I decided to close. I struggled to sell the 200 boards accumulated over 5 years and was told that I could not ask much for them. "People give them away." I got close to nothing for finding you a new dealer.
If you want to be honest and sell direct to the trade shut down your maintenance program. Your operation is not a partnership with showrooms anymore.
Showrooms cannot survive, build anything long term without the repeat trade business that it takes years to develop. If OGT wants to open their own showrooms throughout the country like Bisazza did in the past they are welcome to do it. Bisazza lasted 2 years. What you are setting yourself to do is using the showrooms while stealing all the trade business like Sicis and Stone Pewter did before you, selling directly to designers and commercial entities. And you still want a $2,500/year "maintenance" fee. Good luck with that!
In the past you made yourself unavalable to end users and the trade. Now while your service to your existing dealers is bad, you spend your time answering our customers questions. Dealers are stuck with inside rep newbies that have never had a job while people calling you directly get seasoned staff members to answer their questions -and opening them up.
I've been selling Oceanside Glasstile for over a decade and nothing can beautify a backsplash or shower like their glass. It also enhances the look of our quartz slabs.
Tile is nice but buyer beware, they will not deliver on time and response to your local Tile shop is limited to none. If I had it over I would order another manufacturer than this one. Waiting now over 6 weeks for a small order that I was told would take 3 to 4.
Unde market pressure in 2018 OGT has terminated their exclusive partnership with their showrooms and will now sell directly to architects, designers and large commercial entities. Following the playbook of such decision they have removed the list of their exclusive showrooms on their web site and have severly curtail the program and package of their new dealers to make materials available directly to the trade. Old dealers stuck with 200 boards are told to take in on the chin, move on and above all keep paying their exclusive dealership/partnership maintenance annual fee. My sales rep could not stop laughing at all the material I was forced to accumulate over 5 years under such partnership program while most National showrooms were never obligated to participate, showing only a few concept boards and swatch cards, private label displays or not.
Ordered through Canadian distributor, World Mosaic Tile. Love that I was able to create and customize my unique glass mosaic blend choosing pattern, various colour and sheen combinations, and % of each combination in a sheet. The tile is beautiful and I would order more without hesitation.
Love following this company on Instagram & Facebook! When I purchased the whole process was very streamlined and they communicated with me accurate lead times and helped me through the entire process from design to receiving my order. 10/10 would come back for more tile! Our favorite room of the house is the kitchen now :)
We ordered tile made by your company from Virginia Tile in Lenexa, KS. When we placed the order, we were told the tile would come in within 2-3 weeks. It clearly stated this on the selection sheet.
So far, we have been given 4 different dates on when the tile order will be complete. The most recent one is 13-May-2018. This puts the order out to almost 12 weeks, which quadruple the 2-3 week window. Our installer has stated Virginia Tile provided us both with the wrong window for completion. He stated they should have listed 3-6 weeks.
But with that being said, your company clearly should not continue to state the tile will be ready for pick up on one date and then at the last minute provide another completion date. And, it shouldn't take 12 weeks.
Last week, we were told the tile would be in on Friday. Then, we found out that wasn't possible and it wasn't going to come in until this Friday. Only when I decided to complain to Virginia Tile's customer service line today did I find out the new date of 1-May-2018. I spoke to Georgia, a supervisor at Virginia Tile. Since then, I have spoken with the installer. He now says the tile will not be ready for pick up until mid May.
What has occurred thus far disrespects our tile installer's schedule and ours. Our installer schedules work to be completed and continually has to reschedule because of your company's lack of proper communication and failure to produce the tile as agreed to when purchased. And I have gone as far to take time off work only to find out no installation will occur. I guess we could cancel the order and order a different tile someplace else, but then we d have to wait at least another 2-3 weeks for that tile as well, which places it out at your new production and delivery timeline. Not pleased at all. . .
Update: The tile came in around 12 weeks and it was made incorrectly. It was supposed to be 1/3 of three different colors and was supposed to be random. It was made 1/2 white and was a pattern. Our installer got his money back and we went with an in stock subway tile.
It is disappointing to see Oceanside is able to respond to a Google review in order to attempt to show customers they want to fix the problem, yet I contacted them by e-mail well before this complaint was ever written and they never responded.
Through the BBB, they stated the tile was made incorrectly twice, which was the reason for the delay. Yet they told Virginia Tile that their kiln was broken. So, the tile was made wrong three times by the end. Either way, they clearly should have communicated with Virginia Tile in a more professional manner, promply giving notice if they could not honor their promised dates.
This officially cured us of ever doing a custom tile order again. Good luck with your business model, Oceanside.
Amazing team here at Oceanside Glass & Tile. They are super friendly and helpful and have a high quality product. With the influx of foreign knock-off tile that cracks and doesn t last it s nice to have an American company like Oceanside providing authentic handmade tile that stands the test of time. Make sure you hire a good installer (ask them for recommendations because they know some amazing people) so you don t end up with your tile backwards on the wall. Keep up the good work Oceanside Glass & Tile!
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