Ocarat Reviews

I ordered a MIDO watch from Ocarat during Black Friday. I received the package in immaculate condition and very well secured / packaged. Only downside, 5 days to receive the package against the 48 hours announced, but this can be easily understood with the probable many Black Friday orders.
The watch is absolutely beautiful and flawless, I keep looking at it ... I can't comment on the after-sales service yet and I hope I wouldn't have to ... but if it does is up to the service rendered so Ocarat will be my new reference in terms of Jewelry. Thanks to their entire team!

Very disappointed with the quality and service in general.
Signet received striped in several places. This was reported and I sent photos but it was said to be not visible enough in the photos.
Bought last year and was not worn because a little too tight. By taking it out of its case we see that it has completely turned yellow.
Poor quality for 160 it's absolutely not worth it !!

In addition, the delivery was much longer than expected, received with much delay and no commercial gesture.

Unable to have them on the phone after 1 month to call them. Order always postpone, it will be 3 months and still nothing received while the product was available for my order !! I strongly recommend!

I just got hung up on my face, quite simply ... by a clearly unfriendly employee. A first order placed and returned because the product did not conform to the photo (and although it was obvious, the two saleswomen in store tried to make me believe the opposite), and it's been two weeks since I wait for the replacement product ... to hang up on my face when I call to ask about my order. Given the price of my order, I will take my trouble patiently but absolutely do not recommend the store or the online service. Avoid if you can!

Following the store's response:

the reviews that customers leave are put in place to share an experience, and educate other customers on the right to more information in order to choose the best deal. Each of the negative opinions sent to you via Google has systematically received a response from you which demonstrates that your management team does not assume any responsibility, does not recognize any fault, does not apologize, in short does not take any action. improvement in order to better satisfy your customers or potential future customers. A company on the defensive in a way.
Based on your response, I don't think you know the history of this order, just as I don't think you spoke to the young employee who indeed hung up on me. Supporting your team is important, implementing a quality approach is just as important to satisfying your customers.
The democratization of opinions via the internet represents the new norm, and I strongly recommend that you change your commercial technique and the tone of your responses which are even more detrimental to your business. Yours truly.