Oakridge Ford Review

We just recently purchased our first F150. Mike Newsom was our sales rep and we highly recommend him. There was no pressure at all and he really worked with our budget. On the day of our delivery, he spend the time to explain all the features and he said that he didn t live far from our neighborhood so if we needed any help setting things up to let him know. What amazing service! Thanks Mike :)

Overall, good. As with any dealer you spend a lot of time in the 'financial office'. We purchased a vehicle we really like, and so far are impressed with the service we have recieved.

I went to Oakridge Ford to look at truck I found on the Internet. I met my salesperson (Kelly) she was very helpful and made the buying experience a pleasant and successful event.

I have been very happy with my used F150. I had a couple minor issues and I took it in to the service department and they fixed up both minor issues with no charge.

So I can truly say I am pleased with the overall experience I have had with the dealership.

Norm and Samira were amazing! They took great care of me, got me the exact truck I was looking for, and made it all come together in less than a week. From the start to finish it was nothing but top notch service from both of them and even after the sale Norm reached out to ensure that everything was fine with my truck and asked if I had any questions.

Truly exceptional customer service!

Great experience buying a used car. Awesome warranty options and continuing customer support. Have an awesome sales lady who continues to answer any questions I may have. Highly recommended dealership!

Great service. Will buy my next vehicle from there.

Looked at quite a few cars from a few different dealerships found that Oakridge ford was the most helpful they wanted our business more than the other ones wanted it and the vehicles that they had to drive word just a best the forward edge was a beautiful beautiful vehicle Norman james and Brandon were both extremely helpful very very very good With people and at what they do just I really took great care of us, Just a couple of good guys, great people, 100% will deafly by my next vehicle there in 3 years and I want 100% deal with Norman James and Brandon. Thank you very much guys thank you very much

Had a great experience, I was just disappointed that my car wasn't washed after service.

Traded in my Chev Colorado for new Ford F150, Ted was very helpful from start to finish

Went in for service work today, Brandon Lilley made sure everything was completed on time and was friendly, a little miscommunication timing wise with another staff member but was overlooked easily after seeing the job they did and how I was looked after by Brandon.

Wandered the lot and found no one to help us. After going into the dealership and waiting around for 10 minutes we left. We had arrived to look for a car but the salesmen seemed too busy chatting.

Always great and friendly service at Oakridge Ford.

I went in for an oil change and ended up buying a car. Michael approached me and we started talking and we connected so well that I decided to treat drive a car. Michael Newsom was neither pushy nor aggressive and gave me the space and time to think, treated me professionally & ethically, and maintained a very positive and outward attitude throughout the process. Special mention goes to the Sales Manager Danial for his understanding and reasonability; and last but not least, the Finance Manager Samira Rafih who made the loan application process seem painless, effortless and seamless. I really enjoyed and am still cherishing my experience at Oakridge Ford and I won t think twice about referring my friends, family, colleagues and neighbours to Michael and the amazing team there.

The service technician who helped me check my car in for an oil change and processed my paperwork was wonderful. Very kind and helpful. In and out in an hour. Great work Oakridge Ford !!!

I just had my genesis repaired after a deer MVA. The EXCELLENT work they have done exceeded my expectation. Corrine is truly a people person, with her great personality we ( my wife and I) felt confident that the repairs would be done with the utmost professionalism. Thanks again Corinne Mcansh.

Christian V.

Their online chat service is a joke. 10 minutes of my time was wasted. Nil information provided. Can't even tell me cost of an oil change or schedule an appointment.

I recently had a great experience with the purchase of a new F150. Norman James was outstanding, he listened to what I was looking for and matched me to the right truck that I could afford. No pressure tactics or intimidation, just good service. After the deal was struck Brandon took over and made the paperwork part smooth and quick, he tried to offer extras but when I declined he understood and focused on getting me on my way. Thanks to the team at Oakridge Ford for making this an enjoyable experience.

Awesome customer service at Oakridge Ford! We have driven Fords for over 16 years. We keep going back to them. Reliable solid cars. Highly recommend them and this dealership for great customer service!

I recently purchased a Ford Escape from Oakridge Ford. I dealt with Reese, he was absolutely amazing and the best salesman! He went above and beyond for me and got me everything I wanted and more! I told him what I was looking for (which was hard to find) and he worked diligently for hours to get it! I can t say enough about how amazing he was! If you are looking for a vehicle go see Reese!!!

Norman James was great for the entire process of flipping my lease from another dealership who I have given up on long ago!!

I was never happier with my purchase experience at Oakridge Ford..highly recommend the folks there... top notch service!

Excellent service and well satisfied with my purchase.Drove over 7 hrs and it was well worth it.Salesman answered all questions in a professional friendly atmosphere and even went out of his way to explain the many aspects of the instrument panel.Would greatly recommended Oakridge Ford to anyone interested in getting a great deal.Thank You so much Norman James for your assistance.Your professional time was extremely helpful.If I could give more than 5 stars it would be appropriate.

Norm James and Jill Head made for a seamless transaction. Thank you both!

Will never come to this location again after dealing with Brandon lilley the service adviser was to busy talking to other employees about how he was going to quit but only stayed because of his promotion so my truck didn't make it into the shop while I was talking to someone else about rescheduling Brandon who was about 20 feet away was giving me dirty looks and trying to stare me down he then started to chirp in giving me attitude and even raising his voice with me very unprofessional for some who's job it is to deal with customers this guy needs to control his anger. Sorry about losing my business because everyone else I dealt with was very nice and I am happy with my truck unfortunately will never return to this location.

John gillan had offered me the best deal with the best car
Cant complain,so much happy with overall service

No-pressure, didn't feel rushed
Trustworthy
They listened to me
Quick and painless the dealership made the process easy
clear communication
No games
Salesperson went above & beyond
they had all the little extras a cold beverage , Wi-Fi, activities to entertain children . I cannot say enough about Zackhary Smye he is a man of honor and integrity. He did everything he could to assist in the purchase of the vehicle to make sure all expectations were met. He also made follow up phone calls to assure compete satisfaction. If you are looking to buy a vehicle in the near future, pay a visit to London Oakridge ford and ask for Zack

Had a great experience at Oakridge ford
Micheal Miramichi was my sales person and help me find the right vehicle for the new stage of my life that I am going through

Just picked up my new truck and wanted to express my thanks to Norm James for being so helpful and taking good care of us.
Well done.

Was looking to upgrade my vehicle for similar, newer version. Carly reached out quickly and helped find a vehicle that checked all the boxes for me.

As with most things mechanical, "stuff can happen" beyond our control. My new vehicle had a small mechanical issue that Carly and the team worked to resolve for me as quickly as possible.

Customer service is more than just smiling and saying all the right things to make the sale. Character is revealed when things don't go as planned and you get to see how the people/company react. Working in a customer service industry myself, I really appreciate and understand that and can say that customer service is a priority with the folks I met at Oakridge Ford.

Based on my experience, I have no doubt my new vehicle will be great, and I'm also impressed with what Carly, Mark, John, and the crew have done to keep the experience a positive one. I'll have no problem recommending Carly and Oakridge Ford.

I love my new vehicle! Ralph was very friendly and knowledgeable, and was sure to show me all the great features during my test drive. Breandan was extremely helpful, and ensured that all my questions were answered. He sure knows how to close a deal! Jesse explained everything in detail, and made sure I had a good understanding of my options. Everyone I encoutered was a pleasure to deal with. I will absolutely be back to Oakridge Ford when it's time to purchase my next vehicle!!

The newly renovated sales floor is gorgeous and modern, and the vehicle selection is great.

At first it seemed awesome. I came in to buy a used vehicle but they convinced me that a new truck was the way to go. Initially the price they verbally quoted me was about 31,000 with 0% interest and I was sold. Once the paperwork came out to finalize the deal, it turned out to be closer to 50,000.

Don't get me wrong, I understand sales tactics etc., but the real problem came into play when I tried to back out of the deal... the sales pressure would not stop and they made me feel like I was a sucker and the DIRECTOR of the dealership threatened me that he did not have to return my deposit.

The only reason I made a deposit in the first place, was because I was promised I could get it back if my insurance quote was not feasible, which is what happened. I went back first thing in the morning to cancel it, and they tried to "help me" again. Overall they used BAIT AND SWITCH tactics by lowering the bi weekly payment but extending the term to the point that I had to pay 10,000 more in the end.

The extended term and interest was hidden in the fine print while the sales team kept trying to convince me that this is a deal like no other.

Following these charades, I had the glorious experience of waiting over an hour to even speak with someone that could refund my deposit. Overall, it was an unpleasant experience compared to other dealerships I have dealt with in the past, forcing me to not recommend them. They are good at what they do by making you feel like you got a deal.

When I was searching to trade in my vehicle, I was addressed by very friendly and knowledgeable staff! They understood immediately what my wants and needs were for a new car, and made the information for finding a new car very accessible. I at no point felt pressured or taken advantage of, and when I was unsure they were very patient, and had no problems in explaining things in a way that I understood. Overall, the experience was seamless and fair, and I felt comfortable the entire time. I would most definitely recommend this dealership to individuals looking to purchase a new vehicle, or trade in their current one!

Great place if u need a vehicle. The service is amazing and their staff is always there to help. I m very happy with my expirience with this guys!!!

Hi me and my husband dealing with Luae Al Subbak several years.We have bought 6 vehicle through him. He provided an excellent service .Thank You Luae

Got my 2017 Ford Escape from here back in may of 2019 and I couldn't have been happier. The service was really good, we got the opportunity to win a prize, and the car has ran great for me with no issue in sight thus far.

Loved my experience at Oakridge Ford. Excellent staff they have there. Enjoyed my time there and love the car I purchased. Answered all my questions and concerns that I had. They did a great job helping me. So coming back here for my future cars down the road.

I avoid Oakridge Ford at all cost now. I have no problem driving a few extra minutes out of town to a different Ford dealership, where the service is always friendly and HONEST. And good luck trying to get someone to speak with on the phone at Oakridge Ford. I will never be returning there again!

Our salesman, AJ, went above and beyond to assist me with the purchase of new ford ranger. I am extremely pleased with the service he provided both before and after I drove off the lot.

A very pleasant vehicle shopping experience at Oakridge Ford. Norman James was extremely helpful in selecting a new vehicle. Norm listened to what I had to say and provided options and value based on my budget. Brandon Marino was also helpful and courteous in explaining the financial ends of the vehicle purchase. As well, a big thanks to Norm and Brandon for staying after hours to get the deal done. I am very happy with the experience and look forward to many years with my F-150.
Again, thanks Norm and Brandon.

We were so fortunate to have Reese Patterson as our sales person at Oakridge Ford! He went above and beyond to find me a car that I love! He contacted me at least once a day to make sure everything was still on track and to let me know how the process was going on his end. He asked questions to ensure he had a clear view of what we needed, and he also answered any questions that we had. I would, and have already, recommend him to friends and family for sure!!

To expensive .Don't believe when they do a oil change that they check everything because a wk after my brakes had to be replaced.

Tried to buy a vehicle there and they wouldn't give me the time of day. I was offering a trade and I guess they didn't want a trade. Said they would get back to me about the new car that I was interested in but after 4 days I seen that the listing I was interested in was removed. Still no response about the car. Very poor customer relations. They should be reported to Customer Service at Ford Head Office.

Purchased my 2020 F 150 the beginning of june. I knew what I wanted and the guys pulled it together for me. Mike Newsom took the time to make sure I was happy with the vehicle. Great financing support from Brandon sealed the deal. Just over 1600 km in the last 10 days with no surprises or complaints. Truck tows my boat like its not there.

I recently bought my Range from Oakridge Ford , Norm and Brandon were absolutely amazing !!!!! They dealt with all of my questions , my many calls, my indecisiveness and went the mile for me and my new ride ! Thank you guys you ve been amazing!

Went to purchase my first car and I m so happy that I decided to visit Oakridge Ford.
John was very friendly and patient. He certainly answered every question I had and made the whole process very easy. He will go above and beyond for you.
Charles makes you feel like family, simple as that. He tells it to you straight and does everything he can to take care of you.
Will definitely be going back for my future vehicles!

Had my car serviced yesterday and the Service Advisor went out and backed my car in the service bay when done as I am using crutches, it was much easier to get in and go. Top-drawer customer service....

Reg Hanlon is a top professional to deal with.I was always treated exceptional when dealing with Reg during his years at Cambrian Ford in Sudbury. Anyone who is looking for a vehicle. I highly recommend Reg. You will not be disappointed.

Trevor Watkins

Top notch service from the commercial vehicle department

Great atmosphere, great team and amazing service. Greg Johnson is the man, helping me out from a different province. Couldn't be more happy with my purchase and new car.

Steve Sawruk was great, (2nd vehicle purchased).
I will be bringing my daughters in when it s time for them. Highly recommended great experience!

I've encountered only friendly, helpful staff at this location.

Mark in service is very understanding, and easy to talk with. Service department went above and beyond to make sure there wasn't an issue in the differential.

Disgusted. April 20th, 2020, took my car in for service, they are not offering shuttle service for which I was NOT informed of over the phone when making the appointment or in several e-mail confirmations of my said appointment for 8:00am. While I understand that these are unprecedented times with the COVID-19 outbreak and that the service centers may be understaffed and upon arrival to my scheduled oil change, I noticed signs posted of instructions on safe procedure, where to leave my vehicle and drop off keys, but after speaking with an associate who just happened to be walking through the parking lot at the time, informed me that for safety concerns they were not allowing people inside in the waiting area also there was no shuttle service or loaner vehicles available and that patrons are welcome to stand and wait in the parking lot for my vehicle or find my own arrangements to get back to my home on the other side of the city, but assured me that because I made the appointment and that because that it was just an oil change that it wouldn't take long for them to get me in and out so I agreed to wait for my service to be completed. After approximately 2 hours of waiting and no update on the status of my vehicle, I inquired about my vehicle to a different service center associate who just happened to be in the area at the time, who then informed myself and other patrons with similar appointments and inquiries, that what we thought were "appointments" for service were instead "vehicle drop-off time" and that vehicles would be taken in when they are able also if you did NOT write down that you were in the parking lot waiting for your scheduled service to be completed that my vehicle is not high on their list of priorities and there was nothing they could do to compensate for the inconvenience, even despite showing the employee my several confirmation e-mails where NONE of the details he just gave me are listed or the pictures I took of the safe procedure instructions on-site that also did NOT display the information the employee had just given to myself and several other patrons there at the time. 3 hours into my wait and still no update on my vehicle I decided to call about my inquirie and after 30 minutes finally able to speak with a less than helpful manager (Cody) who upheld the ideal that there is nothing they could do to compensate for the inconvenience, but informed me he would look into the status of my vehicle, and finally after 3 hours and 45 minutes a mechanic came out to parking lot to inform me that I need more than just an oil change and that my vehicle would need to be kept until the next day. So now I am out of pocket to get home across the city and to come pick up my vehicle when my service is actually completed. As I said before I understand that during this uncertain time that businesses may be understaffed but I was under the impression that when I made an "appointment" for a service to be done, I would go in on the scheduled time and date and proceed as planned, not have to wait 3 hours 45 minutes standing in the middle of a busy parking lot on a chilly morning not even able to sit or use a washroom, just for an update on what was originally just supposed to be an oil change. This is not the first time that Oakridge Ford, London ON, has provided less than exceptional customer service with no form of compensation for their own incompetence where something as simple as a free oil change upon my next service or even to offer to pay for my cab ride home would have sufficed. Upon speaking with other patrons who shared similar and worse experiences with that establishment added with my experience today, I can confidently say I will no longer be conducting business at that location.

Great job by Norm and Brandon
Thanks Guys

This is still the BEST dealership!
Excellent service and I love my Escape with all the new features.
Thanks John.

We just bought a used Escape from Reese. He was incredibly friendly, and helpful and made it a great experience overall. We're thrilled with our purchase. I highly recommend Reese, and we'll definitely buy from him again!

If I could give Oakridge Ford 0/5 stars I would.

Issue #1: The first issue with this dealership is first when I bought my vehicle, I should have ran then. I was sitting in the Business Manager's office setting up financing and was asked repeatedly to consider various extended warranties, maintenance packages, rust proofing etc. I politely declined these offers. At this point the Business Manager starting giving me attitude and was asking why I would not consider.

This is where the fun starts. We had already agreed on a 60 month term financing. After I declined the aforementioned warranties, he FAKED receiving a phone call from Ford Credit Company. The phone did not even bloody ring. He then said "Oh that's too bad, I'll let him know." The guy then tells me that I have too poor of a credit score, and that I am forced to choose a 7 year 84 month finance option (complete utter BS, I know damn well there is not an issue with my credit score). I told him I'm not buying the vehicle and that I'm leaving, so he FAKES another phone call, and claims Ford Credit Company made a mistake and I'm approved for the initial offer.

Issue #2: I had a recall mailed to me 1-2 years ago. I have called Oakridge Ford numerous times to have to recall completed, to which they state, "We don't have any parts in for that recall, it's on back order". They have told me this 3 separate times, several months apart each time. I finally gave up and called another Ford Dealership outside of the city (Highbury Ford was no help either) and they booked me within 1 week to have the recall completed, no questions asked.

In summary, Sales experience at Oakridge Ford was horrible. Service was equally as rotten. Please do not consider giving this dealership your business, they do not seem to care about their customers in any capacity.

We are so happy with the purchase of our new car at Oakridge Ford. We are really appreciate the help and professional service from Norman. He is such a nice person with great patience. No doubt I will come back for our future purchases. Thanks again.

It was one of my worst experiences, I took my Lincoln for trunk service (diagnostic) and some recalls. From 10:00 am to 5:00 pm they couldn t find what s the issue is and did nothing with the recalls. She said I will recive a call at 12:00 if there s any updates. However they tried to program the module for 32 minutes and put it aside for 6 hours without doing any diagnostic and after 7 hours they informed me that it required another diagnostic. Results: I wasted 1 full day for nothing and I think they don t care enough about customers.

Had a great experience while shopping and eventually purchasing my 2018 F150 from Marcos Estrada! Will gladly shop at Oakridge Ford again!

My back bumper was replaced with new one several years ago, now started to peel the paint off, eventually, I found there was no primer in it. I'm gonna repaint RX350 bumper by my owned cost. This was cheating for customer.

My husband and I started taking our f150 to oakridge for service after being un happy elsewhere. We then met Norm and Brandon who were a great pleasure to work with and helped us trade in our 2016 for a brand new 2019! They bent over backwards for us and made the numbers work and saved us quite a bit of money in the long run. Not only did they stick to their word but they were super polite, humorous and wonderful through out the whole process. Looking forward to working with them in future purchases as well.

Norm James was a pleasure to deal with went above any beyond to get the deal done and followed up to make sure everything was ready on pick up day

Great job Norm !!!!!

GREAT PLACE TO BUY A CAR! Don't get me wrong it is a great dealership, and I do love my car, but WOW how bad can you gouge a person til you force them away..to put it simply I have been quoted (so far in total) over 1500 dollars in repairs to my car, not being specific as to not identify these problems and identity because people can be spiteful when it comes to a bad review, but honestly you have dropped the ball when it comes to servicing your own vehicles.The good thing is that I use this dealership to maintain my warranty and that is it and forever will be IT, the repairs needed to be done to my car that were quoted at OVER 1500 dollars have so far cost me 200$ in parts and 1 hour of labor at 100 dollars...what does that equal? my most recent "quote"was also substantial but with a simple google search I have spent 20 dollars on a part that ANYONE can install and order off amazon on their own and eliminate a defective part of their vehicle (which turns out is quite common but no recall?) anyway be smart when you are quoted ANY price at any dealership (not this one specifically) Like I said great people work here and do their jobs great but honestly do your research and save yourself some cash! This is what the review process is here for, if your car is not front to back coverage then search elsewhere for your repairs because dealerships are just THERE. This is not an ad but I recommend Dean Watson Auto repair for any of your basic needs up to a certain year make and model. If you are not sure what "basic" describes than please give him a call and get a quote and be more than pleasantly surprised. Please read and keep and eye on this review and never ever believe that the acronym OEM is a word that dictates anything when it comes to your financial well being.

Great place to buy a vechile. Horrible place to get service done. Somethings always broke or needs replaced.... Corporate?? Pressure to make money??

I was lucky to get away from this scam. My Ford Flex went in for lock sensors that were malfunctioning. The doors were closed but the display would show and beep constantly showing that the door was still open. My car was dropped off first thing in the morning and I was shuttled home shortly after. I was called from service late afternoon and advised that the sensors needed to be removed and cleaned. This process would take 2 hours and between parts and labor it would cost just under $300. My car had just under 62,000kms and the warranty would only cover till 60,000kms so I was advised that I was no longer covered even though my car had gone in for the same issues, under warranty, months before. When I was told the process and price, I told the service advisor not to bother doing the work and that I would look into doing it myself. I was told that the car could be picked up any time and the conversation ended. I was called back 10 minutes later by the same rep and was told that he went to speak to his supervisor and after looking into the matter, they found out that the problem IS covered thru warranty and that I can go and get the car in 20min! So, when I was paying for the service, it was 2 hours of work but when I said to forget it, all of a sudden its covered and it only took 20 minutes??!! In all fairness, i'm not sure if it was the service rep, manager or Ford itself that trains their reps to scam customers this way and over-charge customers for something that is covered and does not require the hours billed. Since that appointment, which was only a few months ago, I still have the same issue. Its obvious that a cleaning is not the issue and I strongly encourage other customers to investigate the issues before agreeing to pay whatever they re told over the phone.

UPDATE IN RESPONSE TO OWNER COMMENT: This is a blatant lie and you are well aware of it. The sound was produced with your tech in the car twice. Once at 130 km/hr (tech produced) and once at 90km/hr (when my husband went with the tech and drove the car). It is also intermittent at 60 km/hr. We provided steps to reproduce it at a higher speed as it's more consistently present, it did not need to be driven at a high speed to hear the issue. I hardly think 60-90 km/hr constitutes unsafe driving.

No one ever informed us that the hotline proposed such a proposterous explanation of the issue...please explain why you continued to tell us that the "hotline had not responded to your request and it was their fault".. I don't think any car is suppose to grind when switching a gear, it seems maybe your vehicle was made in an unsafe manner.

Our purchase experience was wonderful. Mike is an amazing salesman! However, the service department is another story. I have never experienced such poor customer service in all of my years owning car. We purchased a 2018 Mustang in March, 2018. Shortly after my husband noticed a grinding when it would shift into 4th gear. It was brought into the dealership for investigation the first time in May to have it assessed. When we received the car and work order back we noticed
iced what we went in for wasn't even addressed! We brought the car back again, this time with recorded audio of the file just in case they couldn't hear it during testing. Tech took it out and reproduced the issue. Heard it, documented it. Gave them the audio file. Waited and waited to find out what was going to be done. No reply. Finally after about 2 weeks of phone/email someone answered saying that they needed to have us bring the car in to reproduce the issue so they could identify it....which had already been done and documented. They said they didn't do anything with the audiofile. It was too big to send to the warranty people, so they didn't use it. My husband said he'd happily resize it. Nope, needed another "reproduction" .This time it was requested to be done in the presence of the service manager and tech. Contacted to set up appointment, ignored for another 2 weeks. Then told the tech was on vacation. Waiting another week or so. Went in. Went on a test drive with the one tech. No manager. Tech acknowledged issue. Heard it, documented. Waited for follow up. Nothing. Emailed( we were advised by manager Amber to only email) Got a response approximately 2 weeks later saying we need to bring the car in to reproduce the issue!!!! After admitting defeat here we said fine, when can we bring it in this week. Then we were told the tech was on vacation so we'd have to wait. Again. At this point it's getting ridiculous. They obviously have zero idea what's wrong with the car and we are getting the run around from the dealership. I called today to make an appointment with a competing dealerships (Courtesy Ford) to see if they can provide some support with this issue. They've already set us up with a transmission specialist for Tuesday of next week. That's more than then Oakridge Ford has done in 3 months!

You may have a great experience with the sales, but be warned, if your car has an issue, your going to have trouble. Save yourself the time, frustration, and headache and buy somewhere else.

When I went to Oakridge ford I had a little idea of what I wanted for my new car. Norman popped out in the parking lot and went into directly showing me the cars available and helping me find my ride. He was a great help, had a lot of patience and help me get setup with the great finance assistant Jillian. Even though we had a hiccup in the process they went all the beyond to help me settle into my new Ford Escape SEL 2019. Both Norman and Jillian went far and beyond to get my new car and I was very happy. Thank you guys soo much! Wish you all the luck and success for the future.

Purchased vehicle from Mike Tolsma - Ford knowledgeable. professional and organized - made the purchase as simple as possible.......

Recently we purchased a vehicle at Oakridge Ford and had a great experience. Matias and Brandon where very helpful and made the experience fantastic. Matias and Brandon were both friendly, approachable, and transparent. I would highly recommend them to anyone looking for a vehicle. They made our first vehicle purchase a success and we are looking forward to maintaining our relationship with Oakridge Ford in the future.

My experience at Oakridge Ford was okay....I found most of my pains in the length of time that I spent there but since the gentlem that consumed my time were pleasant,friendly and accommodating......it turned out to be somewhat fun. My departure with with my new purchase was furnished with some helpful education on some of the features to get me going and I look forward to grasp the rest as I move forward. I've visited and purchased from ford dealerships in the past years and the people weren't as fiendly after the sale was complete. At Oakridge the 'friendly' continued after the sale until departure and still continues. I look forward to my next purchase (sort of lol)
Thanks Norm, Brandon and Matias

Just had my first oil change here. Service advisor was BRANDON LILLEY. HE IS THE MOST UNPROFESSIONAL PERSON IVE EVER MET!!! He told me truck would be ready in 30min. I come back 1 hour later. Walk up to his desk ask him politely when my tuck is going to be ready. He walked back and said 5-10min. No problem. 25min goes by I ask again politely if the truck was ready. He gives my the dirtiest look and says HAVE YOU SEEN ME MOVE ?
He then completely ignores me to go talk to a girl when I was there waiting. JUST CAUSE BRANDON LILLEY YOU HAVE LOST A LONG TIME LOYAL CUSTOMER. I ll go back to mount brydges ford where the prices are half and the staff are not racist. DO NOT GO HERE.

Just bought a new truck at Oakridge ford and Norm And Samira where great, got everything I wanted at a great price and dealt with 2 great people.
Thank you

I brought my car in to get fixed and it was returned to me in the same condition that I brought it to them in. The problem wasn't fixed so I called them back three times over five days and left messages each time asking for someone to return my call, I even left a message with the receptionist and no one returned my call. I am not pleased with the service.

I can't say enough great things about Norman at Ford! This guy is so professional and helpful. Setting out to purchase a new car was a bit overwhelming for me but Norman took the time to make sure I felt comfortable with all of my options and he was also very responsive to all of my inquiries throughout the whole process (before, during, and after). He really made this experience exciting and memorable while making sure everything was taken care of. Thank you for everything Norman - Thanks for being an honest and down to earth professional!

Went to Oakridge Ford for a recall ended up meeting Norman James. My husband and I went back on Saturday so we could look and drive the Ecosport. Norman was extremely helpful and personable he made us feel like one of the Ford family. Well say no more he had us hooked we felt like we new him all our life. Our experience was fantastic not only with him but also with Jillian Head and all the other Ford team. We would like to thank all the people at Ford for a wonderful experience and look forward to seeing you all soon.

Outstanding customer service! I am so very thankful I went to them to renew my lease. You have a forever customer =)

I went into Oakridge after receiving a brochure in the mail, not expecting to purchase a new car right away but to browse through their inventory. As soon as we entered the dealership my wife and I were greeted by almost all the staff immediately. We were introduced to our dealer Reese, who walked us through multiple options of cars, and before long my mind was made up and we purchased our first new car. Several days later we decided to get another new car from Reese as we trusted his guidance and knowledge. I would recommend anyone looking at getting into a new car to visit this fine gentleman and this dealership.

I would like to say a huge thank you to Jason Schleihauf. I showed up from Toronto a few weeks ago on a Sat and the customer service Jason showed was amazing. Being very understandable and compassionate towards the predicament I was in he did an amazing job. Because of Jason I was ale to meet my house viewing and now am a proud owner of my new home. I will be making Oakridge Ford my new dealership when I move. Thank You Jason.

Regards Sue Wice

I have been a customer at Oakridge Ford for several years. At Oakridge, I have always been treated with value and courtesy; it hasn't mattered with whom I interact, the staff are helpful and responsive. Staff seem to go out of their way to ensure my experience at Oakridge Ford is positive and beneficial. I have leased many Escapes from Oakridge Ford over the years. Oakridge Ford is my London's #1 Ford dealer.

I am very exciting that i am getting my new car. To be honest, my car shopping tour still will keep going if i didn't meet Brandi. She is one amazing lady that give me nothing but honest facts about my new car. I think if you are looking to get a good and trust worthy car shopping experience you should go to Brandi

I bought my 2013 Focus almost 6 years ago. I had a great experience buying the car. Ted, my salesman, listened to me and helped me refine my tastes into what I eventually bought. He never pushed anything on me and was good about getting answers to questions I had. At no point did I feel there was anything sneaky or underhanded going on. With the exception of my first set of winter tires, I have exclusively had my vehicle only to Ford for service. I took it to Oakridge for 3.5 years before I moved 2 hours away. The service department at Oakridge Ford is top notch. They're responsive, knowledgeable and trustworthy. I do not recall ever having to wait more than 10 minutes for a shuttle, either. (Bit of a sidebar here: I am not fond of my two local Ford dealers. So much so that I drove two hours one way back to Oakridge Ford for them to perform a full brake service). If that isn't a testimonial, I don't know what is.

Excellent service and repairs done right the first time. Always friendly people to chat with at Oakridge Ford like Amber in Service, Mike and Kelly in Sales.

My experience at oakridge ford was excellent. Jackie went over and beyond what was expected from a salesman and made the process of the trade in,to picking up my new truck exceptional. Very pleased. I would and will recommend him and the rest of the team in the future

I've recently had the pleasure of working with Reese after being referred to him by a friend. I have had some poor experiences with respect to dealerships and sales reps so I didn't know what to expect. Reese was casual, yet professional and helped me get exactly what I was looking for at the best possible pricing. I felt like I was being taken care of which was refreshing.

I will definitely be dealing with Oakridge Ford and Reese more moving forward and will be referring anyone I know looking for a new whip because I'm confident he will take care of them the same way he took care of me!

Cheers

Norm is a really responsible person. He will check with your frequently and get the best price for you. If you are looking to buy a car, I will total recommend him.

First time getting service at Oakridge Ford and it was great.

Second F-150 purchase from Oakridge Ford. This one is better suited to my liking. Zach and the team made it happen when I didn't think I could afford it. They made a real honest effort to make sure I was more than satisfied with the truck and answered all my questions. Kudos to them for that. Very friendly staff too. Lots of "congratulations" from them. I like that. They really do try to please.
Brian

I was in an accident on January 16th. I immediately took my vehicle to Oakridge Ford for an estimate of which Matt Polci was very happy to give me. The accident was not my fault and the other insurance company was happy to take care of it. I then did not hear from Matt and had to call him two weeks after the fact. I left him a message and then again as I could never seem to get him. After a few more attempts I finally got through. I was to drop off my truck on the 20th of February. More than a month had passed. I had asked Matt about a separate quote for some previous damage that I wanted repaired and he gave me one. I then did not hear from the dealership until February 27th. I went and picked up the vehicle on the 28th. The other damaged I had asked about was not fixed. Clearly, if he was unsure he should have contacted me. No one there to great me as to whether or not I was pleased with the job and my truck was not locked and the lights for my sound system are not working. I can't say it was bad service because it was no service. I also in January went to the parts department to see about a long overdue recall that Ford Motor company issued 2 years ago. I have spoken with head office several times who tells me this is the largest recall in automotive history involving the airbag. I spoke to Dino and Oscar who assured me they would look into it and get back to me. I am still waiting. Should the airbag deploy in my truck it will send shrapnel everywhere and quite possibly kill me or any passenger I may have. I know several non Ford owners that have had their's replaced. Again, no service. I was really looking forward to purchasing the new Ranger next year as I drive Ranger now. However, I am sure there is someone out there that would like to take my money and maybe even give service. Carmen Wilson

STEVE SAWRUK

Highly recommend Steve Sawruk, always answers the phone and emails! No question was a dumb question. Got me my truck in great time. Called next day asking how I m enjoying the truck.
I ve purchased many new vehicles, this one by far was the best and easiest experience...thanks again Steve!

Had a great experience. Our sales guy Dennis was awesome . Made the process fun and easy. Definitely recommend them .