NY Midtown Ob/Gyn - NYU Review

I was not impressed with front end staff, not even a smile or hello when you walk in to the office.When they ask to leave a urine sample in the bathroom, they do not say nor their written instructions say that you have to label your container and put your name, they just assume you see pencils in the bathroom and figure out yourself. When you call, multiple times they put you on hold. The walls in the building are kinda thin, I could hear some conversations between doctor and another patient in next room. The office doesn't give you an option to see your chart or medical results electronically, they charge you for a copy of medical records.
The doctor I saw was Dr Spencer McClelland, MD and he would deserve a 5-star rating, the only thing I was not sure about whether he documented in the chart an emergency phone call I had to make to the office and I had to remind him about that call the next time I saw him, but overall excellent doctor with pleasant personality.
This review also comes from comparing my previous experience at Cornell, and definitely I am going back to Cornell next time, not coming back to this office.

Horrible experience. Staff is cold and careless. I saw one of their doctors and while he is clearly well educated, his bedside manner is horrible. I was going through the most difficult time of my life and felt extremely rushed and ill informed about everything that was going on. I had a lot of questions and felt as though they were consistently dismissed and poorly answered.

Dr. Benedetto is amazing. She s not going to sugar coat anything about pregnancy or delivery, but she is honest and will tell you what is in your best interest. My daughter ended up being delivered via forceps and I was so thankful for her and her husband, Dr. Anzai. We have since moved away from NYC and she consulted with me during my second pregnancy. I am so thankful to have found her and delivered at NYU Medical Center.

Dr. McClelland helped me achieve a safe and successful VBAC, and I had such a positive experience throughout the entire pregnancy. Before finding this practice, I had searched and talked with several others that all told me I would be a planned C-section. Dr. McClelland is clearly very educated, has great bedside manner, and made it easy to have full confidence in his plans for my pregnancy and delivery. Briefly met each of the other physicians and had positive interactions with all of them as well as the rest of the staff.

Dr. Benedetto was beyond unprofessional during the last few weeks of pregnancy and post-partum. Please stay away from this practice. Failure to communicate, failure to show compassion and care for her patient, failure to provide a professional service, failure to treat her colleagues with respect in front of me.

Dr. Benedetto failed to inform me how long I had to remain pregnant or what the plan for birth would be. I only discovered there was a plan for induction when I showed up at the hospital for a routine exam and they told me I was scheduled for surgery the following day. Dr. Benedetto had plenty of opportunities to discuss major surgery or induction with me.

I had to have a small procedure during my pregnancy and Dr. Benedetto behaved in a manner unbecoming a physician. She yelled and bullied the nurses and staff in the hospital and in the surgery room. It caused me great anxiety. The idea of her stewarding then like that during my Labor was very stressful.

I presented her with my birth plan early on, which initially she approved and then close to the birth of my child told me to completely revise because her partners were not comfortable with it. On the day of delivery all my wishes were ignored by my attending physician. For instance, my child was poked and prodded and cleansed before I saw her. Several minutes passed before I was able to hold my child.

On the day of delivery she could not attend and Dr. McClelland attended. He called the nurse to check in on me and scolded me through her cell phone for taking too long. But he failed to ask why we were delayed. We were delayed not because I was causing a delay but because the hospital staff was taking their time going over documents, procedures, etc. Then he scolded me again for talking to my doula. I had to explain I was not asking her for medical advice, I was just scared as this was not the plan. I had no idea I was being induced until the day before, my doctor wasn t even there, I had never met him.

Apparently as I walked in I was in labor, but didn t know it. I was only allowed a few hours of my own labor before I was forced to induce. I should have been stronger and stood my ground. I felt alone and with no one on my side.

Post partum I was clearly suffering from Post Partum Depression. The nurses that came to see me told me. But Dr. Benedetto failed to ask me any questions and instead did two things: 1) fired me as her patient because her partner had reported back that I was difficult on the day of delivery. 2) when a few days later I called her with a high fever and clearly mastitis she refused to help me. I cried on the phone and begged her to help me because since it had only been a few days I have not gotten another doctor.

I know two other patients of hers and the general consensus is if you don t mind being mistreated because you want someone who knows her stuff, then go here. She is cold and demonstrated with me a lack of care and basic human compassion. During our routine appointments she was very fast and didn t explain things in a helpful way. Her husband, Dr. Anzai was the same way. Cold, aloof. One of them said explaining medical things to patients is like asking a mechanic to explain your car. You won t know what the mechanic is talking about, so why bother (this is a direct quote).

Would be crazy to deliver with any other practice. Exceptionally good doctors who are evidence based and provide good, safe care that is based on science and not trendy voodoo. Staff is also very nice and responsive.

I gave birth almost 2 years ago and my baby was delivered by Dr Benedetto and Anzai- Dr Anzai magically flipped my baby (he was facing up and should be facing down) and that saved me from having a C-sections. Excellent husband and wife team. Dr Spencer Mcclelland was my primary OB and stopped by to see me on the date of my delivery (had to run as it was his daughter s birthday ) , he didn t have to be there but I really appreciate the fact that he said hello, also amazed that he apologized to me that one time I waited 5 mins (I ve never had an MD apologize to me for making me wait!). I had Gestational diabetes during pregnancy and Dr Mcclelland helped me navigate it without needing meds/insulin simply by asking what I eat (again, never had an MD take the time to have me enumerate my diet). Excellent excellent team