Bad company
I saw an ad for Nordic Biolabs and decided to give their product a try. Unfortunately, my order took nearly a month to arrive. After using the product for less than 10 days, I noticed a charge of $120 from my bank and learned they were preparing to ship another product.
I immediately went to their website to cancel the subscription and request a refund. I submitted four cancellation requests the next day. The company responded by referring me to the terms of the agreement, stating that I had received a discount on the first product and agreed to pay $120 per month for a subscription. They also informed me that to receive a refund, I would need to return the product.
Given how long it took for the initial shipment (2–3 weeks) and the additional time required for the return process, I realized it would take about a month and a half to receive my refund. This experience has made it clear that this is not a company I want to do business with.
I want to warn others: canceling their subscription is extremely difficult, and their customer service seems focused solely on enforcing their fine-print policies rather than resolving issues.
