Nolan real estate services Reviews

I have had the priviledge to live at two Nolan Real Estate Properties. When I applied to live at the second place, I was informed that I still owed the first place money, so I graciously setup a payment plan so I wouldn't be homeless. But prior to trying to apply to live elsewhere, these charges hadn't been brought up to me in any form. I respectfully paid them in full over a course of 6 months and didn't think much of it. UNTIL my roommate (who had also lived at the same two properties) was contacted after we moved out of the second place, for the same reason: she wasn't going to be approved for her new apartment (outside of Nolan Real Estate) until she paid off the "debt" from the first place she and I lived. I am extremely suspicious of this company, and look forward to taking them to court if needed to get this resolved or the illegal exploiting finished.

Imperial Lofts, who are managed by Nolan Real Estate are indeed breaking Federal Fair Housing Laws. I reviewed the rental application prior to applying and submitting my application to ensure that I met every requirement. After reviewing the application which only mentions felony conviction for (felony sex-related crime, assault) I was denied FIRST based off of my background. I only have ONE DWI, a misdemeanor at that from over three years ago. This caused my application to be denied. Once I shared with the complex that the application does not mention anything regarding misdemeanors, they then went on to say they will contact the manager, Monday morning. I spoke with The manager, Mary, regarding why I was denied, she then came back and told me that was a mistake and that they are now for the SECOND time denying me because I don't have ENOUGH credit! She explained you have a really good credit score but you just don't have enough credit which is why you are now being denied. She said she would speak with the Regional Manager and see what they could do. Now prior to speaking with Manager the representative I spoke with told me in these cases they would charge you an extra deposit. But for some odd reason they decided to tell me I would need a co signer that makes SIX times the rent. Now my application results that were emailed to me did not mention anything about me being denied based off CREDIT. The emails I received from Imperial Lofts states I was denied for my screening! Imperial Lofts came up, made up, a reason to deny me after I pointed out the fact that the application does not mention misdemeanors. I asked The property manager Mary, for her regional manger work information. She told me I do not have her work information I only have her cell number and I can't give you that. I asked her for the regionals manager name and she gave me a FALSE name. I asked her for the apartments management contact information and she told me she did not have it. That I would need to google it and find out. She also told me that, that would be they way I could reach the RM. The property manager at Imperial Lofts Mary, was extremely dismissive, unconcerned, and very biased. She did not remain professional as she told me she had more important things to do. She also told me that they can adjust the application and it can vary from person to person. Meaning that they can deny me for any reason they see fit and give me an UNFAIR condition to be approved. I honestly feel if I were a white women they would would be more respectful and helpful. They would have never pulled this on anyone but a young black women. I am truly saddened by experience with Imperial Lofts. For the simple fact that the manager told me they chose what conditions they want to give the applicant. They could have chosen to give me an extra deposit like the representative said but they wanted to make it extremely hard for me to be approved.

Great properties and Management. Lived on a Nolan property (2 different ones) for 9 years ! Highly recommend!

I have called and left voicemails on multiple occasions, about the way one of there locations is handling situation. the voicemails always say that they will call back within 24 hours, they never do,
most recently it has been two weeks since I left a voicemail still no call back. All they care about the how much money they can get out of you. If I could give no stars I would. If you are looking for a place to rent look somewhere else.

They only respond to the "one" 5* review lol. What's wrong, can't handle negativity? That's part of being in business, but ignoring it isn't going to solve your problems. Maybe lawsuits and complaints from BBB might open your eyes. Start responding to complaints and fixing things! Also give a good contact number instead of having your properties give your email address.

Contractor setup as a vendor for this company that has not paid for work approved work that has been completed. CAUTION to all

Regarding their apartment complex in League City, TX, Grand Villas at Tuscan Lakes:
This place has beautiful apartments but the rudest office staff I've ever encountered at an apartment complex (Amanda). I never even lived there, nor signed a lease and somehow I am receiving debt collector notices for an unpaid application fee. Ummm, how is that even possible? Either I decided to pay an application fee or not. Very shady business practices. The office staff refused to give me the name/number of anyone to call to settle this matter, only the website of their corporate owners. The only reason this place gets one star, is because Google requires one star in order to post a review. Stay away!

Worst possible place and company ever. Not sure how they sleep at night.

Terrible is an understatement for this company. They never answer the phone or reply to emails and keep their customers waiting. The management they hire for their properties do not respect the tenants and treat them as if they own them. My wife and baby were harassed by the property manager at one of their complexes (Imperial Lofts). I would NOT recommend living on any properties owned by this company. Think TWICE before making a decision for your home. I would give this company 0 stars if I could

I am a tenant and have lived here for 1.5 years. Management has constantly been changing, and every time it gets worse! I have been trying to contact Nolan for weeks. Office management is extremely rude, and unhelpful. I tried to go to Nolan for help. Left them messages (nobody answers the phone and when you get to voicemail, they say they will call you back in 24 hours... but it's been weeks), emails, filled out the contact us form, messaged them on facebook... nothing. Now all emails are bouncing! I haven't been able to get help from anybody.