NHC Charleston Review

My mother was there for two weeks and thank God it wasn't longer. She is in her nineties, has dementia, and was there for inpatient physical therapy after surviving COVID-19 pneumonia, which left her too weak to walk. Obviously, she required assistance with everything. The staff was very nice to us and therapists may be OK, but overall the care was poor. When she was in the activities room, she enjoyed the games and the other patients, but most of the time she was left sitting in front of a TV that was turned off or lying in bed with the blinds closed. The kicker was that no one would help her go to the bathroom. They told her to go in her adult diaper. The result of all this was that she now has a fully-developed pressure ulcer (bed sore) on one heel and the beginnings of one over her sacrum.

This place may be OK for semi-mobile patients who just need PT and can look after themselves otherwise, but for patients who need more than that, look elsewhere.

I was a recent patient at NHC Charleston. I was able to be admitted and discharged in only a short amount of time because the therapy was so wonderful. They worked with me and my goals and we achieved what needed to be done. The social work department set me up with all the equipment and home health that I needed. I am now able to move on with my goals at home and look forward to my next knee replacement so I can go visit my friends again and eat their awesome food! Yes, they even have a great kitchen!! I highly recommend NHC to anyone needing short term rehab or long term care for a loved one.

Very nice staff. Room cleaned daily and thoroughly. Bathroom cleaned daily.

My parents needed great care. I helped them until they needed more help. My mother was there several months in 2010.
My dad was there for a month in 2013.
My mom was there again in 2016 before she passed. The Palmettos helped them as an assistant living facility. NHC was a life saver when they needed a skilled facility. God knows that I truly appreciated everything.
God bless you kind people.
Gloria Edwards

Daytime care is good. After hours and weekend care is terrible. I would suggest that you place a camera in your loved ones room. For after hrs.

Where do I start? With the fact that they left my mother in a wheelchair four hours unattended and never checked on. They assisted her to the potty and left her sitting there for an hour. The first and only Sunday she was there, she was left in the bed all day. When she said she had to pee - they said let it rip . Where is the dignity for our elderly? Needless to say we removed her from their care.

Respiratory, Physical, and Occupational therapies were the only positive aspect to this place.

I spent three weeks at NHC, rehabilitating after spinal cord surgery. The staff was excellent across all functions, day and night, weekdays and weekends. The nurses and CNAs were knowledgeable and responsive regarding medical procedures, pain management, and patient cleanliness. The physical and occupational therapists pushed me, but not excessively, such that I was surprised by my progress. The staff administrators didn t let anything slip through the cracks. Food service was responsive to my requests. Overall, the professionalism and kindness of the staff were very touching. These folks work here out of love. The facility is well-equipped, clean, and cheerful.



UPDATE, AUGUST 10, 2019. I m going to downgrade my initial five-star review of NHC to four stars.

During my stay at the facility, I was told in no uncertain terms by several staff members that the doctor in charge had signed off on a power wheelchair that I would receive permanently, reliably, and immediately, paid for by my Medicare and Medicare supplement insurance (except for an optional feature that I agreed to pay for).

After I arrived at Brooks Rehabilitation in Jacksonville, Florida, I was told by NHC that it had merely arranged to get me a loaner wheelchair (which was helpful) and that Brooks would have to start the power wheelchair application all over again. Brooks added that Medicare and Medicare supplement typically fight a patient over the payment for a power wheelchair; and, even if a patient is successful, delivery of a power wheelchair typically takes about two months.

NHC needs to tighten up the information it passes on to discharging patients. It s thrown a monkey wrench into my plans for rehabilitation.

Clean place they have some private rooms which I ve been blessed Doctors and most CNA and Nurses friendly helpful work hard to care for patients. My room kept cleans and supplies provided. Communication needs improvement. Computer software needs updated to bring to attention medication that need be provided with meals as in dialysis patients and binders . Appts missed . Needs improvement for therapy to utilize equipment. Therapist and Occupational Therapist have been great. Food most times for breakfast and lunch good but serving size needs be a little larger especially for patients working out in therapy and on the move. Dinner food is a nightmare staff don t prepare food to menu they throw together anything to get out. Mostly soup and cold sandwiches, corn dog, stale chard grilled e. Items missing from trays I believe they are rejects fired from McDonald s working food prep and tray service. Portions are extremely small enough feed a 3 year old . Sweet teal like syrup. Really sucks patients can t go out get themselves good food they need prepare something they themselves would want eat.

This facility I will never recommend anyone to take their family. My mother was there for three weeks and have bed soars. On her private parts on her right side. She was rushed to the emergency room while she was there to find out that she was dehydrated. They said she would sleep all the time. I guess if you medicate a 95 year old with certain medications don t you think she would sleep a lot. Not recommended.

Our mother has been in this rehab for weeks ... no one can visit due to Covid and they took her phone away. No one has spoken to her in weeks! The call back from nurses or staff is not consistent and this is extremely difficult and scary for our mother needs here daughters this is absurd. I would not ever let ur loved ones go through what we are currently experiencing.