I had an encounter that left much to be desired. The support team was slow to respond, and my issues took longer to resolve than anticipated. When I finally received assistance, it felt like I was just another ticket in the queue rather than a valued customer. The communication could definitely use some improvement. On top of that, some features didn’t work as promised, which added to my frustration. While I appreciate their efforts, the experience was not up to par. 🤔🔧
What reviewers say about Newwave Solutions JSC
What is Newwave Solutions JSC?
Newwave Solutions JSC is an IT outsourcing company established in 2011, specializing in software development, mobile app design, website design, game design, QA & testing, and blockchain technology. It claims to be one of the top 10 software development companies in Vietnam with over 12 years of experience and 300+ IT specialists. The company serves clients globally by providing solutions to optimize production and business processes.
How can a new client start working with Newwave Solutions JSC?
The company offers a free 14-day trial of its services and provides free consultation to potential clients. It also states that projects can begin within 2 days after the initial consultation or agreement.
Where is Newwave Solutions JSC based and where does it operate?
Newwave Solutions JSC is located in Hanoi, Vietnam, with its headquarters at Mitec Tower on Duong Dinh Nghia street, Cau Giay district. It also maintains a branch in Tokyo, Japan, at 1-11-8 Yushima, Bunkyo ward.
What specific technologies and platforms does Newwave Solutions JSC use for its services?
The company's services include mobile app development (iOS, Android, Flutter, React Native), website design, UI/UX design, game development, blockchain solutions (NFT, smart contracts), and software maintenance. It also offers MVP development and system restructuring.
What is the scale of Newwave Solutions JSC's experience and client base?
According to the company's website, it has completed over 800 successful projects and has worked with more than 500 clients since its founding in 2011. It claims to have a team of over 300 IT experts.
What do recent customer reviews say about Newwave Solutions JSC?
A recent review on Trustburn from July 2024 gave the company a rating of 1 out of 5, citing slow support response times, unresolved issues, and features that did not work as promised. This is the only review currently available on the platform.
What are the stated goals and core values of Newwave Solutions JSC?
The company states that it aims to be a trusted symbol in the technology field, integrating digital transformation systems and contributing to the global technology value chain. Its core values include customer-centricity, collaboration, respect, consistency, commitment, and innovation.
What external recognition has Newwave Solutions JSC received?
Newwave Solutions JSC claims to have been recognized as the first overseas certified offshore development center by the DX Business Cooperative Association in Japan, as reported by prtimes.jp in September 2026.
Which industries does Newwave Solutions JSC specifically target for its services?
The company provides services in multiple sectors including education (EdTech), finance (FinTech), healthcare (MedTech), real estate, and e-commerce, tailoring its solutions to specific industry needs.
How can clients contact Newwave Solutions JSC for support or inquiries?
The company's contact information includes the email address [email protected] and the phone number +84 98 531 0203, which is also used for Zalo and Skype communication.
What are the operating hours for Newwave Solutions JSC?
The company operates on a business day schedule from 8:30 AM to 5:30 PM (GMT+7) at its Hanoi headquarters and Tokyo branch, ensuring availability for international clients.
How does Newwave Solutions JSC describe its approach to client relationships?
The company emphasizes a 'doctor for software' approach, where developers act as trusted partners to guide clients through their digital transformation journeys, ensuring alignment with business goals.
What incentives does Newwave Solutions JSC offer to attract new clients?
Newwave Solutions JSC claims to offer a 'free consultation' and 'free 14-day trial' as part of its customer acquisition strategy, along with a promise to start projects within 2 days.
What is the official website of Newwave Solutions JSC?
The official website of Newwave Solutions JSC is newwave.vn.
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About Newwave Solutions JSC
Newwave Solutions là một trong những công ty IT outsourcing hàng đầu cung cấp các dịch vụ công nghệ thông tin với 12+ năm kinh nghiệm và 300+ nhân viên.
Với tầm nhìn cung cấp những giải pháp phát triển phần mềm và chuyển đổi số để tối ưu hoá quy trình sản xuất, kinh doanh của các công ty, doanh nghiệp trên toàn thế giới với chi phí hợp lý và hiệu quả cao, chúng tôi cung cấp đa dạng các dịch vụ như:
- Thiết kế App - ứng dụng trên di động (Mobile Apps Development)
- Phát triền phần mềm (Software Development)
- Thiết kế Website
- Kiểm thử phần mềm (QA & Testing)
- Bảo trì phần mềm (Software Maintenance)
- Thiết kế UI & UX
- Nghiên cứu & phát triển sản phẩm (R&D)
- Thiết kế Game
- Website
- newwave.vn
- Phone
- (+84)985310203
- [email protected]
