New Hampshire Employment Security Reviews

Put on an immediate payhold after being approved and provided one week of benefits . I followed all the prompts answered all the questions honestly And filed my continued claims on time . Was fired from my job with a doctors note excusing my absence . I have called the hotline 3 times and had no avail . I have been waiting now almost 2 weeks to get a call back from these people to get the issue fixed . I first filed on August 9th it is now September 23rd and I have only received one direct deposit for 126$ don t rely on unemployment People.

I keep calling and get nothing quit annoying especially when I m having issues with my unemployment and no one to contact

i dont think that im getting the benefits that i deserve... im getting very little and i cant afford what im getting

Very disappointed. I had filed for 7 weeks, trying to get a hold of them by sending email and phone calls because I hadn t gotten any money from them. By the 8th week I finally got through on a phone call! They said they received it and that they had to fill it out again because something was wrong going from me to their computers. So they filled out the paperwork over the phone to make sure they had it for the last 7 weeks. I double checked with the lady I spoke with to make sure I d still be getting it all, and she reassured me I ll get every penny of it. Well I got denied for those 7 weeks even though I talked to her and one other guy to make sure everything was still ok. BOTH told me I would be getting the money no trouble. Sure enough, I m here sharing the story from late April because I have still not received the promised 7 weeks of unemployment. I cannot get a hold of them through email, or phone calls at all since then. I am owed at least 3 grand and can t find a way to even let them know how they screwed up.

During the Covid19 shutdown, I had to call NHES twice. The first time the wait time was very long; the second, I only waited 30 seconds. BOTH times, the customer service was polite, professional, accurate, supportative and a comfort during such a difficult time. Thank you for all your help.

not paying the 600 fed $ if you had your hrs cut and make more than your max payout so if you get 0.00 from the state they wont pay the fed

Called unemployment for the second time. About 45 minutes later, the most miserable woman on the face of the planet answered the phone with a sigh and wanted no part of helping me. All I wanted to know was why my husband hasn't been paid although it says he has. Unlike her, my husband is out of work and this is what we rely on for income.

She proceeded to tell me that I dont need to call back because the answers to all of my questions (that I hadn't even asked yet) were on the website. She wouldn't let me speak and hung up on me. So now I get to wait on hold for another 45 minutes.

My recommendations to the "customer service representative" that took my call today would be to remember that she's still employed during this difficult time and many are not. Hopefully you get to deal with someone a bit more helpful when you're also out of work with no income.

With COVID19, you'd think all NH Unemployment Offices would be open. Nope, just Concord. But being on hold for eternity (over 20mins and counting as I type this) is unacceptable. I haven't received any of my Unemployment Pay for a month. I'm extremely frustrated (to put it lightly), no one answers the phone or email. I'll be contacting my Representative/Lawyer. If I could choose zero stars, I would.

what a joke. wife has been out of work for covid for 4 weeks. filed first day out. still no check. when we call we are told it's 'under review'. everyone she works with has gotten their check already. first time ever having to apply for unemployment assistance and this is what we get. nothing.

Absolutely pointless, I've filed every week for about 5 weeks now and haven't heard anything back no approval nothing. From being the one that provided for an entire family to not receiving any help or someone even looking at claims is disgusting. I understand the flux of people right now but I have been filing and waiting for over 5 weeks now.

Well I am obviously sharing this review on the unemployment office since the pandemic started. Clearly people are going to be upset and want to give bad reviews, i m just so glad this isn t a business that people could possibly ruin over their review scores. Everybody s selfish and jobless and they want what they want and they want it now, there is literally 30 million Americans out of work right now they had to bring on volunteers to help with the mass amount of phone calls and claims they were receiving....Since these people did not previously work for the unemployment office they really didn t know the correct answers to give you on alot of things. I would literally get a different response from every single person I spoke to. I know everybody s hurting and frustrated and your bills aren t paid, but you have to be able to just sit back and understand the craziness that is going on right now. I didn t get one dollar of unemployment for like six months but when I found out I was supposed to be getting it I applied, they backdated it, it took like two months but I finally got all that money, I just had to be patient..... All I m saying is this is a pretty good business, they do help people get jobs. right now things are just a little cray

They have just refused to answer my calls. I get that you are busy but people are hurting you can not just ignore us.

Claims should be paid out immediately and checked later by agents or instantly by the inept NHES servers. Shouldn't make people wait weeks to months for their own tax money. People are starving and losing their homes.

Received a letter telling me to get in touch by telephone, tried and tried No answer

Hardly lets me file claims through the website. Always claims "page not found".

Every time i call i get no where, no answer, no direction, and hung up on

Website is horrendously out of date and confusing. Additionally it is not mobile friendly and prompts that username and password are wrong when they are not and get you locked out of your account. This is fallowed by a prompt to contact your administrator which is an email and then hope they respond. As of yet nothing. 3 weeks and 3 claims and no new from them. Will have to go there in person which may change this review from a one to two star but the website is absolute garbage.

Update: received an email saying I have the capability to change my password since I opened the account and should do that. Literally told me to do what I had already done. Absolutely no help. They are not even worth a one star maybe half a star at most!

I have been waiting weeks for my money.... I have called for updates they tell me nothing! I was declined for a broken ankle and was told I needed a note from my doctor and my place of employment! Which I have provided both I m now 8 weeks out on my injury, broke and hungry! Thanks

I have had no issues with the system at all, apart from a very confusing web page and long waits for phone assistance. The people have always been helpful and my payments have come in a timely matter. Given the overwhelming of the system from this emergency, I think a little slack should be cut for them. Overall I think they have done a good job.

A week later, I'm on hold for almost two hours. Still no response and still bad music and automated message that repeats every few seconds. Horrible experience. I was on hold for over an hour. Same silly automated message and bad music kept playing. No one ever answered. Finally hung up.

Very helpful and friendly staff. The woman I talked to walked me through steps for a long time to get my claim figured out while maintaining good conversation, and also helped me acquire retro active payments from past weeks.

Have exceeded six hours in trying to reach a representative. One professional Member Services Member actually checked in from Berlin, NH to see if I had been able to connect with anyone.

Would give 0 stars if I could, 10 calls lasting 15 hours across 8 weeks, 15 hours of waiting for <20 minutes of responses. Absurdity.

I would not even give them a 1 star. They are rotten.

They don t own to their mistakes, so any overpayments they make you pay back are on you despite the accuracy and truth to the questions you answer. I now owe $1800 back from the bonus $600 even when I stated in my weekly claims I wasn t out of work at the time due to COVID, now it s going to cause financial hardships especially since I just moved into a new place. So that s peachy.

Incompetent people, bad communication, and a glitchy website. I expected better service from a great state like NH.

Absolutely horrible website and even worst customer service, phone is busy the whole week, nobody answering the phones. Website useless dead end....

they said my account is incomplete but cant create a new one cos my info is there. plus i cant log into my incomplete account either. after calling them multiple times somebody helped me out

I ve only dealt with one person here named jean and she s been more than wonderful to me making appointments and quick emails. She randomly calls to check up often too.

Called while the office was open. was on hold for almost an hour with no one answering calls.

Keep up the good work everyone. Website is easy to navigate very informative and well written. Fast access to benefit information and job search. Private email. Mobil friendly turn your device internet to website instead of mobil. Try calling and asking for help the people are there to help you and friendly. Remember everyone whom lost a job is applying and they have to deal wit all our mistakes their mistakes and electronic mistakes.

I am not understanding what is going on ! Thursday 7/2 I was on hold for 3hrs never anyone answering now today 7/3 I called during regular business hours and they say were closed, I have been hung up on numerous times and getting threatening notices saying I need to do fact finding sheets that dont pertain to my unemployment status ! I'm at a loss!

Started the unemployment debacle on 31-March and have yet to see any money come my way. The same issue has happened multiple times where you call and get a ring tone for a second but then goes to the beep beep beeping and have yet to reach a real person. every call goes directly to a voicemail that either isn't set up or is full and when you email them all you get is an automated message saying to do what you already know. Nobody seems to give a hoot about it and seems like a joke. They owe me over 2 grand now and money gets tight quick.
They did send me a notice saying the reason for the long extension on not paying was due to the fact that I didn't tell them I was working....just no hours or 10 hours available but that was the first thing I did. Normally there's someone that goes through this with you so you don't make mistakes but the online thing for me is at best very difficult to maneuver.

Attempted to call multiple times. I', out of work r/t COV-19. Have not received any unemployment monies yet. It's been over 2 weeks.

Customer service rep didn't understand laws and bylines. Terrible training... Terrible customer service...

I need to go to my sisters to fill out the form. I've been trying to finish it for almost two weeks. I would go to another website for info and I couldn't get back in! I kept getting error 503. Today, I finally got through and it won't let me go past your current employment page! I don't feel to encouraged to call with all these comments.

Just called in today customer service her only reply to all my questions was " Go to nhes.nh.gov. . That was still going on even when I told her I had problems using laptop going on websites. So I told her I needed to make sure my address was correct if that something she could do for now.
Customer service asked me for social security, age ,phone number, address and then she couldn't hear clearly my zip code .
So I kept repeating it over and over until I told her maybe you should tell me. Do you know what she did?
She said " I'm not giving you any info, hold on I'm getting someone else.
Is this a joke?
Why didn't she do that from the beginning?
After holding almost an hour I hang up the phone.

Sit on hold for 45 minutes, a person answers only to tell you they're going to get you "connected" to a claims "specialist" which means they put you back on hold until they close or the line is disconnected. This has happened to me almost every day this week started calling between 11AM & 1PM and called every single day except for Wednesday. One time I called sat on hold for over an hour, my phone died, I plugged it in, it turned on, I called back and the useless customer service agent (who connects you to a specialist [which i have yet to confirm even exist]) picked up on the third ring. How is that even possible??

I have had to call several times and though the wait may have been a bit longer than usual (understandable) customer service was kind with each call and helpful.

Although I have had issues with the system filing During Covid. The team has been incredible efficient and calm during all of this. This morning Kyle not only helped me file for the past week but I missed the week prior due to technical difficulties. He noticed that and helped me file. Incredible work !!!

Im giving one star. If they had less that a star, I would give it to them. I applied for NH unemployment on November I received a determination right away and have been filling my weekly claims faithfully. As of today I have received ZERO money from unemployment. I called last week requesting to speak with a supervisor because I was getting diferent answer from their representatives of why I haven't receive anything and I still waiting for a call back. I know I'm not the only one on this position but they have to do something...

Been waiting since beginning of March and has been under review since end of March if I could give no stars I would and got my questionnaires done same day it was give. Out and still have to wait til after deadline dates to hear back to guess what ...fill more questionnaires out of the same for next month and the same again and yet still under review but girlfriends dad literally filed in 2 weeks boom money his way like really ? Wonder how long the state workers would have to wait ?

UPDATE: GOT DENIED AFTER WAITING even though I couldn t start the job because of COVID and couldn t go for testing or physicals due to COVID Smh

Weeks and weeks waiting for aid. Makes it impossible

3 weeks and haven't seen a dime even after the government said they were waiving the 1 week waiting period!!!

I try to call they wont answer. I leave voicemails five of them only one person got back to me on my third one but when i called back not long after no answer to my call or my new voicemail.

I am technologically impaired and so I have to call in all the time and everyone has been really helpful and patient.If I leave a message someone gets back to me within 24 hrs, usually sooner. I have zero complaints.At a time when they are insanely busy and must be overwhelmed they are always very pleasant.

All right I'm not going to lie it has been hell getting someone on the phone but they do have the National Guard there Manning the phones during the covid-19 pandemic. Spoke to a young man named Colin who is stationed out of Portsmouth with our National Guard the money is coming when they're doing their best let's just say patient in this dark time and all you have to do is just keep calling I recommend if you have a cell phone using an auto dialer app because eventually you will get true they are experiencing is very long wait times you will be on hold for about an hour.

Waiting patiently... calls were answered in a timely matter and we're more than helpful

Emails don't make sense and website is confusing. Very little help.

Called several times getting their automated system. Every avenue of the systems ends with the call being terminated and never being forwarded to someone. This was during business hours, and i was never sent to a mailbox or any for of overflow, just hung up.

The website is awful and no one ever picks up the phone

They never be serious when it comes to getting benefits they keep on denying me and have me wait on hold and also terrible music.

I have been trying to call with questions and all I get is the busy tone every single time

Like so many other people right now, I've had to file for unemployment. A few issues arose while filing on-line and I had to call the office. Yes the wait times are long, but these people are swamped. Every time I call I talk to someone who is extremely helpful and professionally answers my questions. Thank you!

I ve been on hold for 3 hours and 47 minutes. The music isn t even good.

They take their sweet time when you need help, waiting on phones for hours during the start and throughout all of COVID-19. But boy, are they quick to get in touch with you to not only try to get it back, but be downright rude and disrespectful to you while doing it! What an absolute joke.

It has been 9 weeks, and I still have yet to receive a single payment. As a student trying to pay for my summer course materials, I m really struggling. I can t imagine what the families in the same boat are going through. Why is our money being put on hold??

Always busy when you call and emails auto reply with the number that will be busy.

They don't read any information you give them. Each time it's a different person totally clueless to what you're dealing with right now, even though all the information is there. I've waited over two months for rent support - WHILE ACTIVELY WORKING WITH REDUCED HOURS and they can't do anything nor are they probably mentally capable.

Website is outdated and confusing, then spent 45 min waiting on the phone only to have someone rush through my questions and basically didn t even answer them. Now they are only taking phone messages so god knows how long it will be to hear back from them now.

I needed unemployment benefits for a few months several years ago. It was a much easier experience. I understand that these are very difficult times which is why I am giving it a 3 star, instead of a one or two. The website, however, is very user-unfriendly. It would be great if it could be simplified.
I appreciate the help of the customer service team when one finally gets through. This website is most challenging, however.
Thank you to all who, I am sure, are doing their best.

Called multiple times, no answer or line busy. You think the houses would be extended with more recourse at a time like this...

Horrid customer service, vague answers, if they say someone will call you back soon don t believe them.

If I could give a less then 1 I would. Went on line, created account. Had to go back on, try to submit a sign on rest, get a reply back saying I don't have an account. So Try to log on as new, go through everything, get a reply that I already have an account, REALLY? Try calling ever number I can find for them, get two rings then busy. Have submitted 2 emails now for assistance, still no help. They need to have a better phone service, even one that tells you we will call you back, or something. But to get no answer at all, and I've been calling for 3 days. There's no help on line, just no help at all.

Just got hung up on after waiting 30mins on hold Awesome

Huge thank you to Lis and everyone else at NHES for being so helpful during this incredibly stressful (and I'm sure overwhelmingly busy) time. I have had all of my calls, emails, and random questions answered quickly, and Lis has been SO helpful!! Thank you for making this situation and process as easy as it can be.

Disgrace, if you have a prepaid phone don't bother calling them, they won't tell you estimate hold time or won't have someone call you back, they won't respond to email assistance. I'd never expect service like this from NH

Does not answer phones or email. Lost my login information and website kept saying my information was wrong, it wasnt. Told me email for prompt response, never got one. Called multiple times while the office was open, and no one answered. And to top it off, one of the times I called, they answered and hung up on me without saying anything.

I've been waiting for a call for 3 days now after talking to a rep and now noone will answer the phone at their office. It's been 3 hours of waiting

It took one minute to get in touch with a rep. Thanks

Been on the phone for about 2 hours now. claim had to be passed in about 10 mins ago. Youd think theyd be hiring more people to answer phones!!!

Sean was very unprofessional. I don't need to answer personal questions.. just do your job sir.

Start hiring professionals. Your people are rude and lack empathy. Who's running this place. Read the reviews. Your a disgrace to the community who needs these services .

I have to say a BIG thank you to the gentleman from the NH Unemployment office who spent a minimum of 10 minutes on the phone helping me file my claim correctly, and instructions on how to continue my claim weekly. This is the second time I have needed help and have called. Each time I have received nothing but the best customer service. To be treated so nicely during this time of upheaval was not expected and makes me feel good about our State and the people who live here, all trying to help each other. Let's all pay it forward. Going to sleep happy.

5 stars for excellent service, call center answers quick and is very helpful on the phone, it s probably overwhelmingly busy during this recession

I have called multiple times and only gotten an answer once, I was paid for the first week and then my pay has been withheld for the past 4. Have been hung up on twice and told once that I would be paid soon, and was not. Ridiculous to make us wait weeks with no contact for our own tax money when we can't afford to keep food on our table, never mind keep up with mortgage and utilities.

Update: 8 weeks now, called several times and each time they say they have no information on when the "adjudicator" is going to contact me. Meanwhile I'm behind on bills, going to a food bank, and putting groceries on a credit card. All after I paid into unemployment insurance with my tax dollars for the past year. NH Unemployment is a f***ing scam.

I had given one star but later found that the benefit my wife received was correct. Yes, it can take an hour or more to actually reach someone but considering that in other states, checks were delayed, sometimes for months, than by gosh, New Hampshire's DES did a good job, and under such severe strain, even long waits should be forgiven, so 5 stars.

Outdated web page design...not an intuitive setup. Looks like something a 3rd grader designed. On top of this they are not even remotely capable of handling the current caseload. Not receiving payments at all and they tell you just relax and you will get paid..and I quote...Eventually. Seriously....I will get paid eventually...what kind of morons run this dysfunctional dump...maybe they should get paid....eventually.

Worst customer service I have ever received. That woman had ZERO idea what she was talking about! Properly train your employees! They need to be at least aquatinted with the law if you expect them to deal with something as important as proper payment to people in need. She should be ashamed

Still havnt been paid for the first week of April and no one seems to know a dam thing

Applied for benefits and you can t even reach a person in the unemployment office.

Get rid of the highly repetitive automated on hold message
and terrible music--people are stressed enough without being on hold
for hours with same bad message looping every few seconds.

I ve been waiting 5 weeks to receive benefits. I have not received anything. I ve called several times and get a different answer each time.

I have been fortunate enough to have a great experience filing during the Covid shut down. Super easy instructions to follow and always able to log on. The state's quick response to all of our needs was miraculous. Very thankful for the help, during this crazy time.

Attempted to call with a couple questions about my business. 10:40 on a Tuesday morning and I got pushed directly into voicemail. Then got a message that the mailbox was full and couldn't accept any new messages!