The following positive: The store is nicely divided and the contact upstairs is accordingly nice and you get noticed right away. Also in the service you are welcomed nicely, even when there is a lot of stress. There were problems, but these were finally solved in conversation :-).
I went. All printers have ink except what I need. The most common used ink. They can order it but why didn't they order it and let it go .. ink is a thing that can't wait.
I've been looking for a more powerful personal computer for quite some time when I became aware of the store because I had to pick up a UPS package there.
After a short request, I was then referred to a colleague (Mr. Radovic), who would be more familiar with such PCs.
This was then very well advised by e-mail (because we could not meet in person because of my working hours) very well. After a few emails, it was then staked out what kind of PC is the right one for me (here was also paid attention to the price-performance and not just the most expensive parts taken).
After I have commissioned the PC, it came then unfortunately once to delivery difficulties (housing) and once was already delivered part faulty, which then delayed everything.
After describing the situation, Mr Radovic approached me at the price.
Meanwhile I have the PC 2 weeks and I am very satisfied.
All in all, I have very little to complain about. A small point of criticism might be the communication between technician / Mr. Radovic and me after placing the order, because I was not informed after the delivery bottleneck of the case and had hopes to get the PC earlier and then had to call myself to go to the PC ask (a short e-mail with the current state would have been nice :)).
But such delays can happen in any case and since I then benefits were offered, I think that's not too tragic.
Super store and very well trained staff. Prices very good.
From hardware inquiries to advice to ordering and delivery, 100% top service.
I will be happy to contact you again in the future. Radovic get my hardware.
You usually get your job done without losing a lot of time and money, which I really appreciate today.
Super friendly and competent team! Can I only recommend
Cool store! Great service! Good prices :-) Highly recommended
Great service and reasonable prices. I went there today just to pick up a single SATA cable (listed on their website at 0.77 ) and they actually gave me one from their repair shop for free. It's nice to see a brick and mortar store not rip people off when it comes to cables (Amazon has them for less than a 1 , but Media Markt will charge you as much as 13 for the exact same generic cable).
Large shop, many employees, but only one who takes care of the customer's concerns behind the counter.
Friendly, interested and competent employees. I thank you for the good advice and the quick service!
I can only recommend Netfactory.
just a laptop? Or rather once everything from the server cabinet to the network cable on the 100m roll? No problem. The staff are not only competent, but also super friendly and helpful. Clear recommendation, if you not only looking for the cheapest price, but would like a good product with good service for a reasonable price.
Be understanding and friendly with users. If you were to notice immediately upon entering that you are going down the stairs to the right for service reception, you would not be standing in line for otherwise.
In search of a powerful gaming laptop and the almost infinite configuration options, I went to NetFactory. I was received very friendly and motivated on site. After I expressed my wishes, I received perfect technical advice. Despite the many technical terms and abbreviations, I never felt overwhelmed, thanks to the very good explanations from the employee (Mr. Rad ...). Ultimately, I went home with a product that was above my expectations of technical specifications and below my price range. I am absolutely satisfied and will be shopping there again.
Many thanks to the super fast technical support of NetFactory. We have been customers of the company in Karlsruhe for many years. After there was a problem with one of our computers yesterday, a technician immediately looked at the device and helped us further.
Nice and well trained staff. Would bring anytime again a device for repair.
Wide range of specialized staff. Sometimes you have to wait ...
Service absolutely ridiculous.
1x and never again.
Here is the requested reason:
When I asked why I am not notified earlier, or whether somebody would have contacted me at ANY time if I had not called, I get the answer:
"EVENTUALLY ... the charging electronics are defective. We would exchange them for 600 ".
Answer: Possibly .. have a nice day.
(I received the 50 Euro deposit / error analysis back - 1 star for it)
Great service!
I have seldom seen such a committed salesperson / consultant like Mr. Radovic from Net Factory Karlsruhe!
Keep it up!!!
Unfriendly staff - customer service training would be highly recommended here !!!! Is there as a UPS acceptance point for both UPS and Amazon, but UPS is currently not accepting and is getting pampy without end.
Actually wanted to take my Acer gaming laptop for maintenance but I can only strongly advise against doing any business here !!!!!
Very good selection, top advice and very friendly staff.
Top service
Top advice
Always my pleasure :-)!
Super friendly, competent and comprehensive advice on a new laptop - needs-oriented without any prejudice (Mr. Litinas); excellent and precise implementation of personal data migration wishes by Hr. Carpenter in engineering; no "readjustment" required, careful explanation and personal instruction on the new device !!!
Thanks alot ! I'll be back for the next request.
Very friendly advice when looking for a notebook. The many questions were carefully considered. Installation and setup is also offered. Gladly again.
Large selection, good advice! In my opinion, rather cheaper than the big providers.
As always, the service is the bomb! Great advice, I was explained in detail what you should pay attention to with screens for the gaming area. I would also be offered one and the part is now on my desk and looks hot!
#netfactorybesterservice
Friendly service with good professional competence. Headset due to delivery problems - Corona - only available in approx. 6 weeks.
Price / offer: Very good. Friendly and good service
Although nothing bought and happened to be there (UPS Paketabholung), but a very nice branch with helpful staff. The first impression counts! I'll definitely visit again.
Friendly salesmen and often good special offers, as well as fair prices.
Top service although the laptop with the problem was bought elsewhere.
Having had super advice on a printer and ink is still available there after several years. The prices are consistently excellent and also internet price level! Great, keep it up!
Very friendly staff, responding to customer requests and trying to find alternative solutions if hardware is not in stock.
Service goes like this. The main thing not to Mr. Zimmermann!
Very friendly and competent advice from Mr. Zimmermann. Great that there is such a suburb service.
Not cheap, but friendly and competent. Just a "classic" dealer.
For years: perfect service and always competent information. I like to shop here. And the prices are often cheaper than the competition (which often can not even be called a specialty store).
Additive :
At last there are people in a subject who know their way around, who really want to help you if the technology is still working, and they don't rip you off with any fake repairs.
Please keep it up and, despite the pandemic, please stay with us for a long time !!!!
Hello,
I am happy to rate NetFactroy GmbH here. The notebook center is particularly impressive because of the great service! You are dealt with directly and very professionally. The staff is trained and doesn't just offer the expensive equipment!
The range is large, there is everything for students and developers. You can have a look around in peace, or you can tell a friendly employee your requirements and get a notebook recommended.
The prices are really very fair, not high and not unrealistic. The entire stay is very pleasant. A coffee is also in there :)
Thanks for the great service!
Excellent service. Friendly and competent staff. The problems of my old computer could be solved by Mr. Zimmermann quickly, well and cost-effectively. Many Thanks!
Super store!
I ordered my new gaming PC here.
I was helped in a friendly, professional and patient manner.
Big compliments to Mr. Radovic, thank you again.
Very nice and competent staff. The whole team really knows! Wasn't there the last time.
net-factory.de
