NE PA Community Federal Credit Union Review

They said"we are going green",and got rid of the deposit/withdraw slips. Paper can be recycled. Who wants everybody in the room to know their business.when I opened my account, I was told not to let anyone know my account number. why can't I go in there and make a withdraw without anyone hear how much the teller counts out.no dividers. I have rites,and privacy is one of them. I'm considering taking leagel measures.you don't need a houst at a bank either, get rid of the stupid machine too and you should have enough to pay a real teller.as big as that place is, there should NEVER be a wait!

Love this credit union and the staff! Judith has been absolutely wonderful helping me with my mortgage and Bertha was super lovely to work with on my auto loan! Highly recommend

Had trouble with my card and I was upset of course. But the lady decided to hang up and not even say have a nice day. Horrible service. Learn to be nice if your customer is having a hard time with money

NEPA FCU has been my bank for more than ten years now. The staff is very professional and very accommodating, something I never got from Wells Fargo. They are your neighbor, and you are not just a number.

Worst Credit union to deal with for auto loans. Credit union will not even allow their members to purchase vehicles out of state due to them not wanting to do any title work. They would not allow their customer to purchase a vehicle from us due to us being in a different state and legally not allowed to do the title work that they are obligated to do.

I love my local credit union. My husband and I have been members for over twenty five years. My children and In-laws all have accounts there. From Car financing, credit cards and insurance to Postage stamps, Friday popcorn and Lolly pops for me and treats for my dog at the drive through. I love that it s my One stop shop.
Employees are courteous, pleasant and helpful.

I really appreciated them extending the courtesy of giving me cash from my PSECU account when the ATM machine was busted. The staff was very pleasant and understanding.

Preapprovals for a mortgage is the longest to get. Takes most banks a couple minutes, with this one 2-3 weeks But, I forgot it's not a bank. Don't waste your time.

Veterans day must be closed as are other financial institutions. You are showing disrespect to our service people who continue to protect now, fought and died and are living to protect us. You close for every other holiday, don't you think our veterans living and given their lives should get respect and honor? What a disgrace.

Been a member for many years, the changes with personal are a appauling.
The few staff members from when you started and a few years ago know their job, now those you hire are rude, clueless which makes doing any transactions frustrating. Is this the way you want to be treated?

Love this pace! We used the credit union for our mortgage and vehicle loans and then, when they started handling business loans a few years ago, we refinanced all of our business loans with them. Their employees are polite and friendly and the loan department is a pleasure to deal with. My only negative would be the fact that there seems to be a high turnover rate of the tellers.

This place is great except for one thing, their website is hard to navigate when it come to changing your password. I hate having to wait till the next day to call in for help. I thought I typed in my one security answer correctly but it still locked me out of my account. Other than that it is a great credit union.

Been a member about 15 years. Would never consider switching.

Always there when I need them good service excellent service better than any other bank that I dealt with

VANESSA, VP OF SALES, did nothing to help me, a 6 year loyal customer, acquire a loan because the my vehicle purchase was out of NEPA s footprint . I asked for documentation of this policy and she did not provide where in writing it states those conditions. NEPA representatives and even its own leadership put me in a bad position, even when I let one of the representatives know I live in Maryland (moved here from Monroe Country) and that I will be buying a car in a DMV area. They re only option for me was to apply for refancing through us and go to USAA, they have better rates than us . All of their lines are recorded, this was actually said by a loan consultant to me, and part of it was reiterated to me by Vanessa. On top of that, she rushed me, a very distressed customer, to hang up because we were on the phone 15 minutes past closing .

Unbelievable customer service. I would not imagine myself saying this, but AVOID this place like the plague. From my experience in getting an auto loan, high-profile personnel that I have worked with have been very unprofessional through the entire process, and left me hanging like I was off the street. My time is wasted and I will not be doing business with them ever again

- No ATM'S in multiple areas outside of the bank.
- No reimbursements for use of other ATM'S (up to as much as $4.00!)
- Only 2 branches in "nearby" area - 10 & 14 miles away.
- Statement accessibility difficult at times (from website).
- when a question is posed to bank employees, several different answers arise.
(I asked 3 different employees about the rule on outside ATM use & the reimbursement policies, and got 3 different answers.)
On the up side, every employee is cordial and friendly, and always has a smile.

They will not work with their customer to get a loan from out of state .They want the out of state dealership to do the title work and taxes when they legally are not supposed to. The dealership was even willing to go the extra mile and mail the title directly to the title office with the lien placed on it to then have the customer come in and pay the taxes without the customer ever touching the title. They claimed this was a "RISK" for them. Having a lien on a title from day 1 is a risk for them....... Even the Pennsylvania title office laughed when I told them this issue and said they have never heard of a bank like this

Best experience ever. Will never go back to a regular bank. They work with their customers and will help you out instead of taking advantage of you at every corner. Have never had a bad experience from the time I opened an account until now. They will give you loans and refinance your car at a very great rate.

It would be nice for them to update the ATM machine so that it can take cash and check deposits. I don't work traditional hours, so I would like to be able to deposit cash or checks at the ATM 24/7. More than one ATM on location would be very helpful too!