Nashville Carpet Center Review

Great folks at Ozburn-Hessey and work hard to assist customers in those difficult to find items.
Matt was lot of help us find older number floor tiles and some matching ceiling tiles.
They carry a full lines of stair treads too!

As a School Facility Engineer in building Maintenance for over 15 years and covering Million square feet of facilities, it's been a pleasure to have these folks as a supplier and resource to our disposal

Mike Plunkett
Hickman County School District

Just finished up another project with OH. Great customer service, attention to detail and quality installs. Will use again.

Great service and people. They will help you with whatever you need.

I love this place. The Poag family has always taken care of my family and I will always do business with them. Any type of flooring or ceilings you may need they are the ones to call.

I have worked with Ozburn Hessey for years. Their office staff is responsive, communicates well and is accurate with information they provide. Installation teams are great to work with and do a great job. I highly recommend Ozburn Hessey for any needs somebody might have.

First class company with first class staff. The Ozburn-Hessey company goes the extra mile in assuring a quality product.

Professional. High quality. I ve used these guys on all sorts of projects and I ve been happy at every step of the way.

Working with Matt at Ozburn-Hessey has been a great experience. He is thorough and answers all questions in a timely manner, two things that are greatly appreciated in any business endeavor.

They are the best commercial and residential floors in town! The salesmen are also very nice and handsome.

Purchased flooring and installation. Project was finished on time and installers were professional and polite. Had a great experience and used OH for a second project and the results were fabulous. Would highly recommend and will use again in the future!

great customer service on time with a great price. all their employees that came to our site was very professional.

Professional service and a valued trade partner on many commercial construction projects I have been a part of for over 12 years.

Easy to work with and quick to respond to problems. I would definitely work with them again.

If them boys can't get it done it ain't going to get done excellent work at good prices

The only good thing I can say is that we have a floor. I would not recommend OH for engineered wood installation on a slab. I was assured by OH representatives that they are the best and only take jobs that can be done the right way. Unfortunately, when there were issues with installation (loose, springy boards), they started blaming the slab saying those were low spots. However, part of their quote was to prep the slab. In one corner, the boards slid loose easily. Transitions, other than the starting wall, were sloppy. To all issues, the reply was that it could be fixed. For the corner that the slab was too low where the boards slid loose, it took 3 fixes, one of which included using dirty rocks from outside to try to weigh the boards down to adhere to a heavier duty adhesive. Finally, it was glued down! But then it was much higher than the rest of the floor. The response, the slab is too high there but we can fix that. Blaming the slab for being too low then too high in the same place was just part of the headache. We asked to match the existing wood floor in the house and realized too late that OH had recommended an inferior quality of wood which has knots that exposed the engineered backing. The response, they can fix that... they will putty. But of course, there are plenty of holes that were not filled, including drilled holes where they added adhesive where the floor wasn t installed properly. So in the end, we have a floor. What should be beautiful hardwood floor to admire, I can t wait to cover with rugs (waiting 3 months per the recommendation of the finisher). They finished the job to their satisfaction on April 28, 2020. I didn t want to write a review, but I see this floor every day and am beyond disappointed and wouldn t want this to happen to anyone else. The fixes wouldn t have been needed if the right quality of product was recommended, the slab was prepared appropriately, and the installation was done properly. They may be good for other flooring, but I would never recommend them for engineered wood installation on a slab.

Needed help with a small project of mine in March 2018. Knowledgeable staffs, especially Stan (managing warehouse), went out of their ways to help me find the carpet, the glue, and gave me instuctions for installation.
The project was successful, and everybody mentions it looks really good.
Thank you everyone at Ozburn-Hessey Carpet Company on Murfreesboro Road.

Called to ask about some flooring, woman wouldn't listen and cut me off.

I've worked in commercial construction for over 12 years as a PM for a GC, and have done many projects with Ozburn-Hessey over the years. They are top notch in every aspect, quality, and will always do whats right. Mark & Matt are VERY good people, and I trust them! I am very happy to call them friends not just people we do business with.

We've used O-H multiple times over the past decade+. They have been quick to respond, professional in the job at hand (flooring, ceiling installation, etc.) and reasonable in price...easy and deserving to give a 5-star rating. Gary J Lang, President of Central Fire Restoration and Cleaning, LLC and Cumberland Environmental Resources Co.

We have always had a great experience with Ozburn-Hessey