4 years ago
The sales staff @ Rock Star HD was very profession...
The sales staff @ Rock Star HD was very professional yet still personable. Danny me us and listened to what we were looking for in a touring bike; showed us all the different options we mentioned. I met Mike, Danny's Sales Mgr (I think, sorry can't recall last name). Mike was very knowledgeable about the bikes we were considering. We eliminated down to two bikes. Mike rolled the bikes outside for us to look at in the sunlight. He was right when he said you get a much better view of the color outside. We selected a new CVO Limited. After a test ride I came back all smiles. I was given a very fair trade in on my Ultra Classic and we rode home on our new CVO. Life is good @ Rock Star HD.
While waiting for the administrative paperwork and getting the bike serviced, Mike took us through the dealership to meet the key people we would be working with for Service-Travis, motor clothes-Savannah, Mike in parts, and Tina who is a service writer. Savannah spent time with us assisting with helmets (not all HD helmets will accept the HD Boom intercom system). After a couple of tries we found what we needed. Tina was so nice to help set up the helmets to the bike and paring them. Mike assisted in selecting some new parts for our purchase. Travis was good to explain the service department and routine maintenance. We purchased the VIP maintenance program which will save us and HD time and money down the road.
Then entire staff was great to work with. Looking forward to working with them as we ride on down the road