3 years ago
The room and hotel are beautifully decorated. The ...
The room and hotel are beautifully decorated. The staff are very friendly. For these areas it's worthy of 5 star. Where it falls short is a range of factors. The location is 30 minutes from Mykonos Town, but a free shuttle bus is offered. This in itself is fairly good, but the lack of basic facilities such as a supermarket in Elia is frustrating. And even in Mykonos Town you are limited to basic mini markets with limited choice, unless you have a car. The food is inconsistent, but mostly good. The breakfasts have a fair selection some of which is very good, but lacks options such as a choice of omelettes or poached eggs. This extra range is what we've come to expect at other 5 and even 4 star quality hotels. The other food is extortionate. A burger is 25 which is double what you would pay for the best London has to offer. It was greasy, over cooked and lacked flavour. The grease was literally streaming out of the burger into a pool and didn't look good and neither did my stomach feel good after it. The water is a massive complaint. 5 per litre bottle with no other option near by is extortion of basic human needs. Add up the c3-5 litres you should drink a day per person for a day in the sun and you could be spending 50 a day for a couple just for water. By way of comparison we picked up 9 litres for 6 in Mykonos Town and even that is high for usual European options. The gym is tiny, it could fit maybe 4-5 people at a maximum. It seems a terrible use of space when there is so much spa space used on indoor pools that are almost always unused. A 3 overall does still seem somewhat harsh as many aspects are easily 5 star, but Mykonos itself has failed to impress and a lack of basic provisions really does make a difference. From the first 7 nights we had 2 fairly good meals and 5 that could easily go down as some of the worst meals of our life. One of which gave us food poisoning. Mykonos Town is also often crowded and claustrophobic. When it's not it is lovely, but every space has been packed with a business or restaurant and it can all get a bit much. For this hotel to achieve 5 stars it really needs to sort out its pricing, supply of basic provisions with a mini market in Elia and help guide guests with a recommended list of restaurants in Mykonos Town or otherwise arrange other local options. Using Trip Adviser doesn't cut it, believe me we tried and as I said the best rated were some of the worst meals of our life. Also, some options on entertainment would be great. Again some recommendations/ guidance, or even a supply of water sports equipment for example. Again many 5 stars offer this and for such a secluded hotel with no where to walk this would really help.