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Really impressed with the MTR system. Clean and we...

Really impressed with the MTR system. Clean and well-maintained trains are very frequent during peak and off peak hours (2-3 mins frequency). Reliability on par with metro systems in other Asian cities (e.g. Taiwan,Singapore) Do get an Octopus Card if you are gonna travel the MTR very frequently

I asked the agent at the airport, what s the best ...

I asked the agent at the airport, what s the best way to use the transport when I only have less than 12 hours (arriving 3pm leaving the city next 9am) to visit HK, she recommended 120HK$ for airport to tsing yi, then 65HK$ For a 24 hour city subway unlimited. Being first timer in HK, I trusted her and bought the tickets. It took me 1 hr to transfer 3 different trains to get to my hotel, when I could just pay 16HK$ for the a bus to take me 10 min walk away From my hotel in 45 min. The city subway is 4-6HK$ per ride. I realized all that halfway using my phone at tsing yi station and went to MTR desk to return the UNUSED day city ticket, the agent there said I can t because I don t have the receipt. I found the receipt in my luggage and went back, and she then told me I can t return it because the plastic packaging is opened, which she already saw the first time. She also educated me: can you return food if you already took a bite? I m not sure what standard of customer service is this here but this is pretty bad anywhere else in developed countries: a city subway provider making customer to pay more for less optimal service and refuse to correct when the customer finds out the truth. Very disappointed at Hong Kong MTR , which I expected to have at least honesty and basic level of customer protection. I recommend people do their own research and do not trust the staff at the airport and do not expected proper customer service.

MTR 120 airport express 65 185 5 10 65 MTR MTR

Update: A20 17 33 MTR

Mtr corporation ltd.

Mtr corporation ltd.

3.1